Tucson Subaru - Service Center

how very pleasant ! This was my first visit to this dealership. The waiting area is very relaxing, and Jade was very attentive. I never wondered "how are things progres This was my first visit to this dealership. The waiting area is very relaxing, and Jade was very attentive. I never wondered "how are things progressing". I always knew. More

Satisfied customet I am pleased to say that Tucson Subaru goes out of their way to please an unhappy Customer. When I put in a negative review this dealership took it ve I am pleased to say that Tucson Subaru goes out of their way to please an unhappy Customer. When I put in a negative review this dealership took it very seriously and went out of their way to remedy the situation. Perhaps I was too quick to complain. Two thumbs up More

Larsen Al Najjar was EXCELLENT!! He explained everything. Larsen made me feel like this dealership cared about my satisfaction and took extra time to explain how the tire pressure indicator worked and factor Larsen made me feel like this dealership cared about my satisfaction and took extra time to explain how the tire pressure indicator worked and factors that affected it. Then he went the distance and checked each tire and "topped" the air off telling me about the special Tucson weather and how it changes the base readings and pressure. More

Service Tech Larsen Al Najjar was very helpful. I bought a Subaru Outback 2017 (Legacy, Limited) last week and had several technical questions regarding operation of the Bluetooth technology. Mr Lar I bought a Subaru Outback 2017 (Legacy, Limited) last week and had several technical questions regarding operation of the Bluetooth technology. Mr Larsen was able to very quickly and accurately understand what the problems were and walked me through the steps necessary to resolve all the issues. More

Very impressed Vickey Sweeney guided us through each step -- arranging diagnostic to determine cause of intermittent engine light and arranging for a loaner while Vickey Sweeney guided us through each step -- arranging diagnostic to determine cause of intermittent engine light and arranging for a loaner while they checked it out so we wouldn't have to wait at the dealership. More

Poor service. Poor quality car The service department has poor customer service. They do not update you on the status of your car. My car was in the shop for multiple weeks and they The service department has poor customer service. They do not update you on the status of your car. My car was in the shop for multiple weeks and they never called me. Even when confronted with the lack of communication it didn't seem to matter. The problems were never fixed. As for the vehicle. Very poor quality. More

Service Department Scott was patient with my questions. He explained what I was worried about in a way I could understand. He was very courteous and knowledgeable. Scott was patient with my questions. He explained what I was worried about in a way I could understand. He was very courteous and knowledgeable. More

Thank you Larsen!! We had terrific service from Larsen Al Najjar. He was friendly, knowledgable, extremely pleasant to deal with, and very helpful. We were in and out We had terrific service from Larsen Al Najjar. He was friendly, knowledgable, extremely pleasant to deal with, and very helpful. We were in and out of service in a very short time, allowing us to start our trip back to California without a delay. He's a real asset for Tucson Subaru. We look forward to working with him in the future. More

Good customer service at Subaru of Tucson. Had white stains on arms rests in our 2016 Crosstrek. Larsen took it to the detail shop and had it looking spotless and brand new. Had white stains on arms rests in our 2016 Crosstrek. Larsen took it to the detail shop and had it looking spotless and brand new. More

Very Frustrating Experience with the Service and Repair Dept I own a 2012 Forester and have been taking my vehicle into this dealership for maintenance over the last year. With simple tasks like oil changes and I own a 2012 Forester and have been taking my vehicle into this dealership for maintenance over the last year. With simple tasks like oil changes and tire rotations they are adequate. Recently my air conditioner was making a concerning noise, but otherwise working fine, so I had them check it out. After multiple visits and inaccurate diagnosis, I ended up spending $400 and the noise was still there. They then proposed changing the entire compressor for $1000. I ended up declining anymore service and am currently looking for a new place to take my car for maintenance and repairs. More