Tucson Subaru - Service Center

Superb Service As always, first rate and attentive service. Couldn't ask for more. They were fast and effecient. This is the second time I've had service at Tucson As always, first rate and attentive service. Couldn't ask for more. They were fast and effecient. This is the second time I've had service at Tucson Subaru, and both experiences were five star. More

air bag recall Jade was very professional while serving us. We were supplied with a loaner vehicle because the recall repair would take longer than several hours. We Jade was very professional while serving us. We were supplied with a loaner vehicle because the recall repair would take longer than several hours. We are satisfied with the service. More

Motorized Tailgate Repair I had an issue with the motorized tailgate on my under-warranty Subaru. It only worked manually after having been at a local car wash. Received a free I had an issue with the motorized tailgate on my under-warranty Subaru. It only worked manually after having been at a local car wash. Received a free rental of the same type as mine. When I picked up my car, with everything operational again, I received documentation of the repair. This gave me a chance to inform the car wash company about what NOT to do to similar vehicles. Thus, it helps them to avoid causing this problem in the future. Win/win all around. More

Excellent service! I recently needed a warranty repair on my 2016 Outback while vacationing in Tucson, AZ. I called Tucson Subaru, and they got me in the same day. The I recently needed a warranty repair on my 2016 Outback while vacationing in Tucson, AZ. I called Tucson Subaru, and they got me in the same day. They verified that the repair was covered by warranty, ordered the parts and made an appointment for the repair which was only a few days later. The repair was expertly done in less than a day, and I was extremely satisfied with the customer service I received and the quality of the work. Special thanks to Scott Gregg, the Service Manager, who was very helpful in dealing with the warranty issues and making sure the repairs were completed, and to Scott Clanton, the Service Advisor that I worked with, who did everything possible to make sure I was satisfied and well taken care of. I cannot say enough about the customer service and the friendly and caring staff at Tucson Subaru. More

Friendly Service I was in Tucson for a convention when my Subaru began having electrical problems. Tucson Subaru got me into the service department quickly. They answe I was in Tucson for a convention when my Subaru began having electrical problems. Tucson Subaru got me into the service department quickly. They answered all my questions and made me feel welcome not only to the dealership but to town. A special shoutout to Service Advisor, Jesse Friedman. He went above and beyond. It is really because of him that I took the time to write this review and why I will return to Tucson Subaru whenever I need Subaru Service during my yearly business stops in Tucson. More

Scott was helpful; the dealer not so much I took my 10 year old Subaru Forester in to have the AC fixed because it was not working. With over 100K in miles, I expected that the service techs I took my 10 year old Subaru Forester in to have the AC fixed because it was not working. With over 100K in miles, I expected that the service techs would find additional issues; Scott communicated those issues clearly, but the cost of the repairs was soon more than the value of the car. When I went to pick up the car, I was asked to wait in the showroom while the paperwork was prepared. I wandered around looking at vehicles and obviously interested in learning about the new models for over 30 minutes and NO ONE ever stopped me to ask if I wanted to learn more about the vehicles. My family was considering another Subaru, but no one seemed interested in our business. We even told the service people that we wanted to trade in the old Subaru for a new one, but still no one contacted us or talked to us about it. The number of repairs recommended by the service department made us question the longevity of their product and the lack of communication and interest in our business made us decide to go to the Honda dealer down the street. More

Good people Great Cookies Well I'm sitting here getting service on our 5th Subaru eating the best red velvet cookie and chatting with our favorite salesman Trent. Good thing th Well I'm sitting here getting service on our 5th Subaru eating the best red velvet cookie and chatting with our favorite salesman Trent. Good thing they have a full supply of fresh coffee to go with all those cookies. I'd suggest that if your craving some sweats hurry on down, cause we've got an hour wait and a big sweet tooth. Ring the kids. They can watch a movie and play. Lots of fresh fruit for them. By the way, buy a new car. I'm loving the red outback. Looks good on me!!??👍 More