Tucson Subaru - Service Center

Used vehicle repair. This is my second Subaru Outback I have purchased from Tucson Subaru. I purchased a used 2013 Suby Outback about two weeks ago. I understood it was us This is my second Subaru Outback I have purchased from Tucson Subaru. I purchased a used 2013 Suby Outback about two weeks ago. I understood it was used and came with a limited drive train warranty. A week after purchase, I had trouble with the key not being released from the ignition switch when shutting the car off. I took the car back to get it repaired. They took the car in and gave me a 2017 loaner. The Service Adviser Jesse Friedman called me and told me the part to repair my Outback would not be here for a week. I told him I was going on vacation next week and he said he would see what he could do. I got a call two days later and was totally surprised, my car was ready. The repair and loaner were totally covered. From the moment I walked in with the problem until I picked up the car, I was treated as though I had just purchased a brand new Subaru. They respected me and my time. Thank you to Scott Gregg, Jesse Friedman and the Sales Manager (did not get a card). I will purchase from Tucson Subaru again! Thank you. More

So far the best experience i ever had. Since i got my very first Subaru last year, although was a Used car and i had taken it for service either a concern or a recall or the last thing was Since i got my very first Subaru last year, although was a Used car and i had taken it for service either a concern or a recall or the last thing was the air bag light on, Dan has been the one that has help me each time and i have to say i am happy. Love the treatment, the courtesy, how fast they handle everything and helpful they are. i have own new cars before from other brands and most i have to say that was not a happy or good experience with them (toyota, mazda, GM) but here at Subaru Tucson, i would like to work there too, because of their hospitality. Thank you. More

good and friendly service I was happy with the quick appointment, expert service, loaner car and constant contact with Jade Hilliard. She was friendly and co-operative through I was happy with the quick appointment, expert service, loaner car and constant contact with Jade Hilliard. She was friendly and co-operative throughout the entire service call and she was easy to contact. (I also liked the free snacks and coffee and nice seating area that made me feel 'special' and appreciated and comfortable while I waited for a short time!) More

Phone Service is Abysmal This is the third time that the answering service has set me up to be angry and frustrated with service. My car has had trouble starting, suspected b This is the third time that the answering service has set me up to be angry and frustrated with service. My car has had trouble starting, suspected battery replacement. It's still under warranty, so I have to bring it here. I called at 2 pm on Saturday to find out if the battery was still covered under warranty. No one in service was available to take the call, was forwarded to an answering machine. Called again an hour later, forwarded to answering machine again. Called again at 4:30, was given the number to the Subaru Roadside Assistance program by an "adviser" and was told it was the direct line to Subaru. Was on hold 32 minutes, only to be told this was a third-party dispatcher for roadside assistance only. Called Subaru back, and the Service Center was closed but they did manage to confirm still under warranty. No information was given about what the actual appointment would entail. Tried to call Monday to make an appointment, couldn't get through. Made one online. When I arrived for my 11:45 appointment, the greeter was too busy checking me off the list to even give me any information. I couldn't tell if I was being helped, if anyone knew I had an appointment... there was no one to ask. Waited ten minutes with the car, went into the office where no one would make eye contact with me. There was literally a service person leaning against the counter, not helping anyone, not looking at me, and only after I waited there for an entire minute did he deem to point at my car and say that someone was helping me now. I was told it would take 1 hr and 45 minutes to fix, I couldn't believe it! No one had mentioned it would take more than the usual 10-30 min to replace a battery, it was mind-blowing. I was there on my lunch break, was late back to work. This is the second time I have received this kind of lack of help when trying to make an appointment. At the checkup before my last, I called to make an appointment and was told it would be a 4-6 hour check-up. I arrived and they told me in person it would be an hour and a half. I had planned and structured my entire day around the original estimate, it was SO frustrating. I would rather someone says "I don't know" than give me all of this false information. Once I started saying I was going to write a poor review, the service person was ready to get me the manager to figure out how to improve service. No one ever offered that help when I was frustrated before, they were just afraid of tarnishing their public image. But people buying a car here should know that the service department communication is baffling. When you start to feel crazy because you just want an honest answer, then you suddenly find you are being gas-lighted by a SERVICE department... they should make you feel heard, and taken care of! Not frustrated and angry and "placated." Once my warranty is up, I will never return here for service. More