Tucson Subaru - Service Center

Good service from Service Rep, frustrated by mechanics **Update** After speaking with the Service Manager, I'm willing to work with this dealer again, but I still stand by my original review. I do underst **Update** After speaking with the Service Manager, I'm willing to work with this dealer again, but I still stand by my original review. I do understand that sometimes people have a bad day (or days in this case), and the manager assured me that the problem has been addressed and that they will take steps to prevent this kind of thing in the future, but I'm still frustrated that mistakes were made on two different occasions. Had I not had any issues the second time getting my car back, I would have given this service center 4 or 5 stars for Quality of Work, and 5 overall. That being said, I can't recommend this service center yet, but I am willing to give them a chance to earn back my trust. I changed my overall rating from 1 to 4 stars (they have handled this issue professionally, and I am not dissatisfied with my overall service, but I still can't give them an excellent because of all this), and changed the Quality of Work from 1 to 3 stars (I feel relatively confident that Ernie fixed the problem that my last dealer couldn't) . My original ratings of "Poor" were probably unfair. **Original review** This has easily been the most frustrating experience I've ever had with a dealer. Let me start off by saying that my experience with the Service Rep was excellent. Jade Hillard did me a solid by helping me out even though I was mistaken by the times the service shop was open, and rolled in 5 minutes after closing time. She stayed late even though she had a birthday party she was supposed to be going to. I am thankful for her and I have zero complaints about her customer service. However, the quality of the maintenance I received was the worst I've ever encountered. When I brought my car in, I made sure to point out that my car had been worked on at another Subaru dealership 3 different times for the sound my clutch was making. When I got my car back, the sound was still there. Upon reading the maintenance summary, they did the exact thing that the other dealer had done... twice. That solution obviously wasn't the correct solution, but they apparently didn't bother to check the service history on my car. Furthermore, my turn signal blinkers were completely inoperable. Apparently the relay for the turn signals got broken sometime during service. After making the 40 minute trip to and from my house for the 3rd time, I finally get my car back, only to discover that the center vent is not working. ...The likely culprit for this would be the instrument panel duct that was sitting on my passenger seat (!!!!). There is clearly a need for an in-depth review of the QA practices in this shop. I do not want to bring my car to this shop ever again. I would rather drive to Phoenix or somewhere even further to get service than bring it back to this shop. *However, credit where credit is due: The mechanic (Ernie) to came out to hear the sound my clutch was making was able to diagnose it's likely source based off the sound and my maintenance history (fancy that...). The problem appears to be fixed, but in the previous times I got my car back at the other dealer, the problem seemed to be fixed but then came back in a week or two. So I will give tentative kudos to that mechanic, for now. More

"Love-Encore" Delivery With all the features on Subaru Outback, the one-on-one session with Darla was very helpful to get tips on how to make the most of them, based on her With all the features on Subaru Outback, the one-on-one session with Darla was very helpful to get tips on how to make the most of them, based on her experience with the vehicle and other drivers. Far more effective, and fun, than reading a manual or watching a video! More

Love Encore delivery Fantastic job! Great experience! She knew everything asked and was very pleasant to work with! Asked several questions in regards to my new purchas Fantastic job! Great experience! She knew everything asked and was very pleasant to work with! Asked several questions in regards to my new purchase and she took the time to assist me and never felt rushed! Would highly recommend to others! More

Love-encore excellent! Darla was pleasant, knowledgeable and taught me so much! This is an amazing service and considering the vast technology in my Subaru, goodness knows I Darla was pleasant, knowledgeable and taught me so much! This is an amazing service and considering the vast technology in my Subaru, goodness knows I needed help! More

It was extremely helpful. It was a thorough hour long training session on the use of my new subaru outback car. Darla was helpful, knowledgeable, courteous and answered my ques It was a thorough hour long training session on the use of my new subaru outback car. Darla was helpful, knowledgeable, courteous and answered my questions. More