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Tucson Subaru - Service Center

Tucson, AZ

4.8
2,242 Reviews

2,242 Reviews of Tucson Subaru - Service Center

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August 15, 2024

I have been bringing my Subaru foresters to Tucson Subaru for many years and have had wonderful experiences with the four different service advisors during this time. My first experience with the sales depar More

by Tricia Meyers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Duran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Valencia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2024 -

Tucson Subaru responded

We’re so happy to have been part of your car-buying journey. Thanks for the great feedback, and enjoy your new Subaru!

August 09, 2024

The transmission oil light came on in our 2015 Forester, and we thought we were looking at a long, expensive, transmission job. Jesse suggested instead a fluid flush, which solved the problem and got the ca More

by James E. Overmyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Friedman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2024 -

Tucson Subaru responded

Thank you so much for the feedback, we really appreciate it! - Jesse

August 03, 2024

Dealer cross threaded lugnuts, blamed customer and then refused to fix the problem they caused. More

by S.E
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Artie Gonzales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Darian Cazares
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2024 -

Tucson Subaru responded

Customers wheel stud and nut has been replaced twice and we have taken care of both. Advised customer we could not keep replacing when work is being done elsewhere, all wheel lug nuts are hand torqued to specifications. If you would like to discuss further, contact me at 520.447.8956 or agonzales@tucsonsubaru.com.

Aug 26, 2024 -

S.E responded

The wheel studs, and nut have been replaced twice due to the dealership cross threading the lugnuts onto the stud during their routine service & tire rotation. No other work is being performed by any other garage. It is impossible to cross thread a lugnut when removing them, only putting them onto the car, which has all been performed by Subaru of Tucson. Contrary to the above statement, Darian, the service tech informed us that the lug nuts at this dealership are in fact tightened with a lug wrench torched to 20psi, so whoever responded above for the dealership (Or Darian), is lying. Upon fixing their mistake, Subaru of Tucson asked us to take down our reviews. We won't be.

August 02, 2024

Very happy with Dan Ford and crew . Work that was needed was explained and performed quickly More

by Gpriv23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2024 -

Tucson Subaru responded

Thank you for the Review!

August 02, 2024

I had a scheduled maintenance on August 1, I was helped by Victor. He explained the before and after process clearly. Thank you. More

by amsatkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victorino Campos
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 02, 2024

Tucson Subaru is the greatest overall experience. This is the 2nd Outback we have purchased from Tucson Subaru. Seven years of service visits, customer service is outstanding. The overall experience More

by joscifres
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darla Muckley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Tennes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2024 -

Tucson Subaru responded

I appreciate your wonderful review, Thank you so much. Darla

Aug 02, 2024 -

Tucson Subaru responded

Thank you! -Sean

July 07, 2024

Darla was really great to work with. She answered all my questions and showed me things that I had no idea about! More

by pnorman22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darla Muckley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2024 -

Tucson Subaru responded

Thank you for the kind review, it is much appreciated. Darla

July 06, 2024

Darla is really great, taking the time we needed to answer any questions I had on the technology in my Subaru Forester, and being very open to follow-up for any additional questions. I really appreciat More

by sbuntin
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darla Muckley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2024 -

Tucson Subaru responded

Thank you so much for the excellent review. I appreciate it . Darla

July 06, 2024

This dealership in Tucson has helped to facilitate the acquisition of a car, whether that be leasing or buying. More

by Clairesimon13
Recommend Dealer
Yes
Employees Worked With
Kevin Gribble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2024 -

Tucson Subaru responded

Your satisfaction is our top priority. Thank you for your review!

Aug 06, 2024 -

Tucson Subaru responded

Thanks so much -KG

June 20, 2024

Darla was fantastic today explaining the techology on the Subaru Crosstrek. Our previous car was 14 years old and had none of the features on our new Subaru. She was able to answer all our questions and gra More

by yahs515
Recommend Dealer
Yes
Employees Worked With
Darla Muckley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2024 -

Tucson Subaru responded

Thank you for your most excellent review. I truly appreciate it. Darla