Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
2,242 Reviews of Tucson Subaru - Service Center
Sort by
October 18, 2017
Love-Encore Delivery Darla Muckley's presentation of the Love-Encore Delivery was very informative, and yes, Fun! She quickly dispensed with a few questions about Eyesight Darla Muckley's presentation of the Love-Encore Delivery was very informative, and yes, Fun! She quickly dispensed with a few questions about Eyesight and Navigation, and continued with a thorough explanation of some of the deeper instrumentation and settings. Also, Darla sent us a very helpful video showing us how to synch the rear view mirror with our garage door opener. I would deffinitely reccommend the encore delivery to all Subaru customers, and I would commend Subaru for offering the service. Highest Marks to Darla and Tucson Subaru! More
by patreed
October 17, 2017
Fantastic service! I am visiting from Colorado and was extremely happy with the way this Subaru dealership service department handled my car. I would absolutely recommen I am visiting from Colorado and was extremely happy with the way this Subaru dealership service department handled my car. I would absolutely recommend them!!! More
by jdeg2017
Employees Worked With
Jason Mumma, Kelsey Greer
October 16, 2017
Dissappointed I have no complaint about the service and courtesy extended by all employees with whom I came in contact at Tucson Subaru. The facilities were extrao I have no complaint about the service and courtesy extended by all employees with whom I came in contact at Tucson Subaru. The facilities were extraordinarily well-kept and comfortable. A courtesy car was provided, a new Crosstrek. Very nice. But I do wish to register a strong complaint, which if is received as has become the custom nowadays, will go without response or responsibility. I took my Forrester in for repairs to the air conditioner. It had simply stopped working. I have had the Forrester for just a little more three years. It is impossible to conclude realistically that the problem had simply been wear and tear. In all the years I have owned vehicles, have I had any difficulty with air conditioners. I believe the air conditioning unit had to have been faulty from the beginning and, though out of warranty should have been replaced gratis by Subaru...a company which I have admired for its attention to quality and service. I now have a new overpriced compressor and stuck with a bill for $1340+ for replacement of a part which should not have been installed in the first place. More
by Jim Hollo0n
Employees Worked With
Chris Fisher
October 16, 2017
24 month service This was a very efficient and most helpful experience. Top marks to the team from the reception desk, the mechanic Robert, and rest of the folks at S This was a very efficient and most helpful experience. Top marks to the team from the reception desk, the mechanic Robert, and rest of the folks at Subaru. More
by capulet14
Employees Worked With
Robert the mechanic
October 13, 2017
I like Jesse! I tease my friends often because the service I get is so much better than they get for a comparable BMW: easy scheduling, instant attention when I arr I tease my friends often because the service I get is so much better than they get for a comparable BMW: easy scheduling, instant attention when I arrive, reasonable and accurate estimates, and timely completion with no unpredictable after effects. Did I mention great coffee, plus cookies and fresh fruit? And everyone was gracious to my dog, important because I live some distance from the dealership and could use the trip and time for training. Thanks guys. Jesse is perfect for a service manager, easy to talk to, informative, and subtle sense of humor More
by DogsCrosstrek
Employees Worked With
October 13, 2017
Love-Encore Delivery One of the best presentations I have been a part of. Darla was great, very professional and explained everything in detail. Love the car. Outstanding One of the best presentations I have been a part of. Darla was great, very professional and explained everything in detail. Love the car. Outstanding More
by Azsunto
Employees Worked With
October 12, 2017
Informative and Fun Darla helped me learn more about my new Subaru Outback and all the new technology in the car; car play, Siri vs the car voice, etc. The hands free te Darla helped me learn more about my new Subaru Outback and all the new technology in the car; car play, Siri vs the car voice, etc. The hands free texting application is so awesome and safe. Upon the completition of my learning session, I was presented with a gift card making the session even better. I also picked up a few dog toys. How fun is that?!!! More
by ljbtucson
Employees Worked With
October 11, 2017
Service with Jason Mumma Jason was personable, professional and kept in touch while my car was in service. Radio was ordered and they even did a one time good will replacemen Jason was personable, professional and kept in touch while my car was in service. Radio was ordered and they even did a one time good will replacement of USB port. Will always stay with a Suburu because of customer service and quality vehicle. Used courtesy shuttle and appreciated Floyd’s customer service as well. More
by Ann15
Employees Worked With
Floyd Lancaster, Jason Mumma
October 11, 2017
Great Service br Jason Mumma Since I have purchased my car, I have been in to service my vehicle twice. After reading the instruction manual and consulting with friends and fellow Since I have purchased my car, I have been in to service my vehicle twice. After reading the instruction manual and consulting with friends and fellow mechanics, I decided to take the vehicle in for its first major(30,000 mile) maintenance. I hinted around at possibly just doing an oil change and Jason was quick to point out how beneficial and critical it was to perform its first complete major maintenance for not just the car, but for the warranty as well. Thank you for not shopping out of your pocket and recommending the absolute best for me and my vehicle. Since our first interaction months ago, you have treated me beyond fair and have been very straight forward. Tucson Subaru is quite fortunate to have you. Thanks, -Vincent Castro More
by 1775USMC
Employees Worked With
Jason Mumma
October 11, 2017
Part inventory I purchased a 2016 Subaru from this dealership. The experience was very good and when I brought the car in for maintenance, I have had a great experi I purchased a 2016 Subaru from this dealership. The experience was very good and when I brought the car in for maintenance, I have had a great experience. Here is my issue. Recently the passenger seat airbag sensor went on. I have been told it will be a month or month and a half before they have the part. I have owned numerous cars and have never heard of this. I actually had two issue with a Toyota Avalon and Hyundai Gensis I owned and the Toyota dealer fixed the car for free even though it was out of warranty and the Genesis Regional Manager took care of me because my car was in the shop for a month. I was given a loaner by the Dealership and I can than Dan Ford, but it's not the same as my car. I have asked Gil Warren the salesperson numerous times to give me the names of the dealer manager or district manager and all he wanted to do was sell me another 2018 Forester. And not for a great price! Gil has totally refused to give me the names or numbers of anyone that I can elevate this issue to. If you call the Dealership you have a choice for sales, service or if you know the extension enter it. I could not talk to anyone. This issue is more about the company than the dealership but they sure are not escalating the issue to anyone in the company. More
by Dallas
Employees Worked With
Gil Warren
