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Tucson Subaru - Service Center

Tucson, AZ

4.8
2,242 Reviews

2,242 Reviews of Tucson Subaru - Service Center

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December 09, 2017

Power steering Dealership fixed power steering problem that pack rats created - was not a warranty issue. It was late in the day otherwise I would have called my re More

by Subaru Impreza 2016
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Friedman
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 08, 2017

Great service, good explanations for questions. Nice people Jason, service rep great; Floyd & Judith, shuttle drivers great. All around it was a nice experience with knowledgeable people. The shuttle people w More

by HappyOwner
Recommend Dealer
Yes
Employees Worked With
Floyd Lancaster, Judy Chappel, Jason Mumma
Dec 13, 2017 -

Tucson Subaru responded

Thank you for the kind words. Looking forward to seeing you next time. Jason

December 08, 2017

good service but very expensive the service is always great but the price is a bit too much; i am going to consider looking at alternate service places for my next service. More

by long time subaru owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darla Muckley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2017 -

Tucson Subaru responded

Hello, my name is Scott Greg and I am the service director here at Tucson Subaru. I want to thank you so much for your review. I would like to inquire about your comment on our pricing? We try and be very competitive with our prices and shop against our competition all the time. Subaru also does comparison shopping for us and in most cases we are lower on our prices than our competition. Could you be more specific on what prices or services you think are too high so that I can review them. I would really appreciate it. We truly want to offer our customers a fair price and good value on any and all that we offer. Please feel free to contact me at 520-290-4243 or email me at sgregg@tucsonsubaru.com. Scott Gregg Service Director

Dec 20, 2017 -

Tucson Subaru responded

Thank you for your review. Darla

December 08, 2017

professional, timely and efficient We were greeted in a very friendly fashion. Going over everything was not rushed and explained in a manner that was easily understandable. The overall More

by K&b
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darla Muckley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2017 -

Tucson Subaru responded

I genuinely appreciate your kind review and also for coming in for your love-encore delivery. Please see me if you have any other needs or questions, we value you being a Tucson Subaru customer. :) Darla

December 07, 2017

Routine Maintenance Service was completed on time as promised. Other issue with tire pressure was looked at and was resolved by adding more air as we are now adjusting t More

by marksteinsdoerfer
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dan Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2017 -

Tucson Subaru responded

Thank you for the review. Dan Ford

December 06, 2017

Problem Solved The tailgate on my 2015 outback was making a noise every time I went over the slightest bump. In an extremely timely manner, the problem was identifie More

by Julie D Frickel
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dec 06, 2017 -

Tucson Subaru responded

Thank you for the great review... very much appreciated ! I'm glad all is well with the outback.

December 05, 2017

Outstanding Service Getting the Forrester repair, the work was going to take longer than we could allow, due to a Dr. appointment. Jesse arranged for a loaner for us, wit More

by mnatbb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
December 04, 2017

Darla Muckley-Subaru is so lucky to have her on their Staff! In May, 2017,I purchased a new Subaru. Personnel at Subaru at Oracle and River in Tucson, Arizona, referred me to their "go to person" on staff who a More

by 1040
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darla Muckley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Ford-Excellent Service!!!!!!!
Dec 05, 2017 -

Tucson Subaru responded

Thank you so much for being a Tucson Subaru Customer, we appreciate you so much. I appreciate your kind and genuine review and please see me if you need anything in the near future. Happy Holidays. :) Darla

December 04, 2017

Friendly and prompt service!!! From out of town visiting family and was in need of a remote key. The second we pulled into the dealer we were treated with absolute priority care. Re More

by John
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jade Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Buford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2017 -

Tucson Subaru responded

Thank you for the nice review, Happy Holidays!

December 04, 2017

Service Writer Jesse is Top Notch. Technicians were too. I had my Forester in the shop twice in the past week for scheduled maintenance and for repair of a broken brake light. Jesse took care of my both pro More

by MSB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Friedman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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