Tucson Subaru - Service Center

Love-Encore Success It was wonderful to have a tutorial of all the technology that comes with my vehicle. Darla Muckley was knowledgeable and made it easy to understand h It was wonderful to have a tutorial of all the technology that comes with my vehicle. Darla Muckley was knowledgeable and made it easy to understand how to maneuver all the bells and whistles. Her pleasant personality was a definite plus to the whole experience. More

Love-Encore Delilvery Darla Muckley went over all the features in my new car and answered questions. Wonderful job and so helpful. I understand all the tech features now. Darla Muckley went over all the features in my new car and answered questions. Wonderful job and so helpful. I understand all the tech features now. More

Love-Encore delivery Great experience with Darla. Teaches you the ends and outs of the audio/map panel. Also the safety features of the eye sight system. Feel a lot more c Great experience with Darla. Teaches you the ends and outs of the audio/map panel. Also the safety features of the eye sight system. Feel a lot more comfortable with the electronic system. More

Had CD player/aux port replaced The CD player and aux port were inoperable when I purchased the vehicle. Subaru Tucson agreed to repair them at no cost. Very happy with the process. The CD player and aux port were inoperable when I purchased the vehicle. Subaru Tucson agreed to repair them at no cost. Very happy with the process. More

Great service In for a radio update but my car radio brand what’s not in that update. Got help from Darla in service who better explained how to set my safety fea In for a radio update but my car radio brand what’s not in that update. Got help from Darla in service who better explained how to set my safety features. Thank u all for. More

An unexpected outcome! I have a 2014 Subaru Forester. I had and issue with my drivers side visor; the flap over the mirror was beginning to get loose and was starting to ha I have a 2014 Subaru Forester. I had and issue with my drivers side visor; the flap over the mirror was beginning to get loose and was starting to hang down. I contacted your service department and ended up speaking with Jason Mumma. I explained my situation. He found that this item was not eligible under my extended warranty and quoted an estimated price. He said that he would check with his service manager to see if they might be able to comp the item. I was shocked by this and wasn't expecting it in the least. He phoned back to let me know that he got approval for it and that they ordered the part. Again, I hadn't really expected it and found myself in disbelief. Several weeks later, my son was moving his visor over when the whole thing snapped off! I couldn't believe this happened and was so embarrassed when calling back to speak with Jason about it. He was very kind and reassuring and suggested that I bring the vehicle by to take a look at it. When I got there, we discussed the need to replace it too. I had fully expected to pay for it. He told me he would see about getting a discount on it and informed me that they had the visors in stock. He asked me if I could leave my car for about an hour to which I agreed. When my car was ready he came to get me in the customer lounge and announced that they both had been comped!...I couldn't believe it! I was not expecting this in the least! I didn't ask for this but he went out of his way on my behalf! I was so incredibly grateful as it is a tight time of year financially and was so relieved! This was a well timed gift I wasn't expecting. I have had several dealings with your location now which have all been good. From your salesmen (Joe Micoletti) (...although I was sadly unable able to find a used vehicle there at that time that met all of my parameters and ended up buying elsewhere--will try Joe again in the future!), to your parts person (Scott Buford), to your service advisers (Jason and others). Your top notch Dealership and care of your customers is an example for other like businesses to follow. Thanks again Jason and Tucson Subaru! More

Great service As with everything else I have experienced as a Subaru owner, the service at Tucson Subaru was excellent and completed in time promised. The customer As with everything else I have experienced as a Subaru owner, the service at Tucson Subaru was excellent and completed in time promised. The customer lounge was comfortable AND offered outlets and WiFi so that I was able to work remotely. Anyone who doesn't drive a Subaru is really missing out. More

good experience Got very good and courteous service--very flexible in changing my time. Scott Gregg the service manager was very available. The car was ready when pr Got very good and courteous service--very flexible in changing my time. Scott Gregg the service manager was very available. The car was ready when promised. More

Love-Encore Delivery Darla Muckley was terrific. She thoroughly explained all the technological features of my new 2018 Forester. She is a great representative for Tucson Darla Muckley was terrific. She thoroughly explained all the technological features of my new 2018 Forester. She is a great representative for Tucson Subaru and I would certainly return to her with any future questions. More

Excellent Customer Service Taking your car in for service is never fun... this dealership has outstanding customer service. They make it easy, communicate well and the waiting Taking your car in for service is never fun... this dealership has outstanding customer service. They make it easy, communicate well and the waiting area is very nice. More