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2,242 Reviews of Tucson Subaru - Service Center
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January 25, 2018
Great knowledge of the car I met with Darla Muckley for a post-delivery q&a session. I had my questions written and she was able to go through them all. She uncovered some thing I met with Darla Muckley for a post-delivery q&a session. I had my questions written and she was able to go through them all. She uncovered some things I had no idea about, too. More
by GVBrian
Employees Worked With
January 23, 2018
great service always good service at this dealership- very efficient and never had them make a mistake. the check in is fast and the loaner cars are new always good service at this dealership- very efficient and never had them make a mistake. the check in is fast and the loaner cars are new More
by reed777
Employees Worked With
January 23, 2018
Amazing Customer Service This Tucson family-oriented organization lead by Rocky DiChristofano is committed to quality, safety, excellent customer service, and always standing This Tucson family-oriented organization lead by Rocky DiChristofano is committed to quality, safety, excellent customer service, and always standing behind their products and services. I truly could not be happier with the amazing experience I had with this dealership! More
by Jon Reardon
Employees Worked With
Rocky DiChristofano
January 22, 2018
Dishonest, inattentive, uncaring rip off artists. I am a widow who has always believed in people's basic honesty. This place really opened my eyes. I had several items I needed repaired on my car. I am a widow who has always believed in people's basic honesty. This place really opened my eyes. I had several items I needed repaired on my car. Talked to a service tech. told him what was needed and he wrote it all down. When I picked up my car, I had just been released from the hospital for a hip replacement. Assuming my requests had been followed, I picked up the car. I got home, read the invoice and realized that although specific instructions were on it, the things I DID NOT want done, like an Oil change, were done anyway. The items I wanted done were NOT DONE. I was charged for an oil change when the car had only 1,105 miles from the last oil change. My car has had Synthetic oil in it since it was new. However Three times this dealership has used Conventional Oil. Only the last time did they use Synthetic oil. Don't they even read the MFG. recommendations? I would NEVER buy a new car from this place and will never recommend my friends take their cars there for any sort of repairs. I have found a very honest reputable service place who is honest and reasonable. More
by urippedmeoff
Employees Worked With
January 21, 2018
Great Service My new 2018 Forester is loaded with new technology (which is a great thing) but I needed help with understanding how it all works. Trent, my sales con My new 2018 Forester is loaded with new technology (which is a great thing) but I needed help with understanding how it all works. Trent, my sales consultant, did a great job of explaining the features on my car. After the initial introduction to the new features, I met with Darla Muckley for a Love-Encore Delivery meeting. Darla was wonderful and I learned so much more about my car! Trent, Traci, and Darla have all made purchasing a new car a wonderful experience. More
by Forester18
Employees Worked With
January 21, 2018
Tech talk Subaru has a great program to give vehicle owners individualized instruction on all the new technology-enhanced safety features, touch screen, and dri Subaru has a great program to give vehicle owners individualized instruction on all the new technology-enhanced safety features, touch screen, and driver console display options. The number of options and settings are so numerous compared to my previous '05 Subaru, that after a month of driving the new '18 model, I had barely discovered what could be done with all the new features. The salesperson went over many of the features during the purchase process, but this followup meeting with Darla really helped me understand them better and will allow me make use of them quicker and more effectively. The $50 gas card Subaru throws in when you attend this walkthrough was a sweet touch. More
by George G Smearman
Employees Worked With
January 21, 2018
mistake quickly made right I needed help programming phone numbers into my Forrester so I made a service appointment. When I showed up I was told that only one person did that I needed help programming phone numbers into my Forrester so I made a service appointment. When I showed up I was told that only one person did that and she, Darla, was already booked for several hours and that I should not have made a service appointment. (Darla was curt and a bit dismissive when I spoke with her.) I asked why I was not referred to her when I made my appointment as I had no way to know to ask for her. The agent I was speaking with said 'just a minute' as he stepped away to finish other paperwork. He came back shortly with the manager and another agent. The manager instructed the other agent to help me which he promptly did. I appreciated my issue being handled so quickly. More
by TERRI J PAULINE
Employees Worked With
Other Employees :
do not remember name of agents I spoke with but by their photos, I think it was Jason and Nathan, Jason Mumma, Nathan Ramirez
January 18, 2018
excellent The dealership is very responsive to customer needs....without pressure. Any concerns or questions are quickly and professionally addressed. I highly The dealership is very responsive to customer needs....without pressure. Any concerns or questions are quickly and professionally addressed. I highly recommend this dealership to anyone looking to purchase a Subaru . More
by mta
January 17, 2018
Love-Encore Delivery Darla Muckley did my delivery meeting - she was great. Covered a lot of stuff and made sure all my questions were answered. She reminded me of a few Darla Muckley did my delivery meeting - she was great. Covered a lot of stuff and made sure all my questions were answered. She reminded me of a few things I'd forgotten from my initial go over of the car with my salesperson. More
by Kathie Harrison
Employees Worked With
January 16, 2018
Educational This is a really good dealership; good people to talk to about cars, Subaru's and life in general. Also, great coffee and cookies in the morning. This is a really good dealership; good people to talk to about cars, Subaru's and life in general. Also, great coffee and cookies in the morning. More
by Geri & Maril
Employees Worked With
