Tucson Subaru - Service Center

We came in for emergency repairs on a used 13 Crosstrek with just over 200k miles. Having never been to the dealer before, did not know what to expect. They told us the would give us a loaner that day - e with just over 200k miles. Having never been to the dealer before, did not know what to expect. They told us the would give us a loaner that day - even though we were not established customers. We "shopped" cars while waiting for the loaner and even though we had no intention of buying a car, we knew the cost of fixing it might not be worth it. Well the story ends with us buying a 2025 Outback 5 days later. Brittney was helpful and responsive, Debbie worked hard to get us in a new vehicle - and had patience with me when I changed the car in the 11th hour. Everyone we met was helpful, courteous, and had a smile. More

I had another extraordinary service experience at Tucson Subaru last Friday when I brought my 2018 Forester in for several service items due at 150k miles. With a 7:45am appointment, my go-to service adviso Subaru last Friday when I brought my 2018 Forester in for several service items due at 150k miles. With a 7:45am appointment, my go-to service advisor Dan Ford had me back on the road within 3 hours which I though was timely. Dan is always a pleasure to deal with at the service department. More

The dealership was great about making sure my windshield was replaced correctly and that my Subaru eyesight was recalibrated. was replaced correctly and that my Subaru eyesight was recalibrated. More

I would like to acknowledge Brittney Ottaviano and Darian Cazares for their exceptional customer service. Most of all, their service manager Artie Gonzalez who went above and beyond to help me fix the proble Cazares for their exceptional customer service. Most of all, their service manager Artie Gonzalez who went above and beyond to help me fix the problem with my car no questions asked. You guys are wonderful! Thank you! More

Yesterday, This dealership called twice. First to try to sell me a new car while I waited for my appointment, and second, to remind me of that appointment-again. This morning, after a 45 mi First to try to sell me a new car while I waited for my appointment, and second, to remind me of that appointment-again. This morning, after a 45 min. drive, while patiently waiting for a service advisor, I was told there was a one and one-half hour delay. Wouldn't it have been nice to have had a text or call informing me of the delay, and saved me an hour and one-half roundtrip for nothing? Certainly the technology for that simple courtesy is just a click away. More

It was good to sit and discover features of the Outback. I learned a lot I learned a lot More

I recently had an appointment for a repair on my high-mileage 2018 Forester. Service advisor Dan Ford greeted me promptly at my appointment time and kept me informed as to the nature and timing of t high-mileage 2018 Forester. Service advisor Dan Ford greeted me promptly at my appointment time and kept me informed as to the nature and timing of the repair while I waited in the comfortable customer lounge. Dan had me in and out in less than 3 hours which was amazing considering my vehicle needed to have an axle replaced after diagnosis of a noise. I was also impressed with the informative inspection video performed by technician Morgan. Tucson Subaru continues to be my go-to shop for service and repairs. More

Jesse was very helpful in explaining exactly want was to be done in the maintenance schedule. Work was done in a timely manner. Another agent, Chris explained several functions we had no idea how to perform be done in the maintenance schedule. Work was done in a timely manner. Another agent, Chris explained several functions we had no idea how to perform. The facility staff are welcoming and courteous. More

Darla helped me learn all about my new Forester. I never had someone from a dealership do this before. Darla was very helpful and knowledgeable and patient. I am confident that I'll get the most I never had someone from a dealership do this before. Darla was very helpful and knowledgeable and patient. I am confident that I'll get the most out of my new car! Thank you for your help! More

Tucson Subaru is the first dealership i have worked with that has a trainer like Darla to give lengthy and extensive demonstrations of the new vehicle. She is very knowledgeable and personable and is an ex that has a trainer like Darla to give lengthy and extensive demonstrations of the new vehicle. She is very knowledgeable and personable and is an excellent trainer with great patience. More