Tucson Subaru - Service Center

My car has always received great service at Tucson Subaru. My only negative comment is that I dislike all the "upselling" of services whenever I take my car in for servicing. Subaru. My only negative comment is that I dislike all the "upselling" of services whenever I take my car in for servicing. More

Jessie was knowledgeable kind and went out of his way to make sure you had a great experience at Tucson Subaru. Thanks very much Jessie. I appreciated it Thomas Cali. make sure you had a great experience at Tucson Subaru. Thanks very much Jessie. I appreciated it Thomas Cali. More

I had a great experience at a follow up appointment with Darla to learn more about my recent Forester purchase. She answered all my questions and gave me some incredible tips! Thank you so much! Darla to learn more about my recent Forester purchase. She answered all my questions and gave me some incredible tips! Thank you so much! More

Best car buying and service experience I ever had! Every interaction is always good! Customer service, integrity, support, reminders, follow-up, friendliness, all just excellent. I always feel taken Every interaction is always good! Customer service, integrity, support, reminders, follow-up, friendliness, all just excellent. I always feel taken care off after I leave, and my dog Finn loves all the attention and treats. A special thank you to Jesse Friedman for being so attentive and great! More

Brittney the service advisor was a 10 of 10. She sent me updates through the service experience. She sent me updates through the service experience. More

They were great to eal with and very quick. I drove out with a new car that afternoon. I drove out with a new car that afternoon. More

Had another great service experience at Tucson Subaru. This was a major service interval and required a 5 - 6 wait, but the friendly staff and large comfortable waiting area made it tolerable. Coffee, tea This was a major service interval and required a 5 - 6 wait, but the friendly staff and large comfortable waiting area made it tolerable. Coffee, tea, water, and nice snacks were provided. Brittney was great as my service advisor and keeping me informed of progress and suggested an adjustment to the service items to save a little time and money. More

I visited Subaru because, for the second time, my 2019 Subaru Forester turned off completely while I was driving. Jade, a staff member, mentioned she has seen this issue multiple times when the battery ne Subaru Forester turned off completely while I was driving. Jade, a staff member, mentioned she has seen this issue multiple times when the battery needs to be replaced. How does a vehicle that was in motion literally turn off mid drive not get recalled? However, Scott, the service director, claimed it only happens about once a month and less than 1% of vehicles. This is still, far too often. What’s most concerning is that there was no acknowledgment of the serious safety risk—especially considering my children were in the car during the second incident. Scott advised me to contact Subaru of America for assistance, but my request was denied after he personally reached out to tell them not to support my case as they assisted in the past with the lemon I purchased. This experience has completely eroded my trust in Subaru. I will never purchase a Subaru again. If you check , https://www.subaruforester.org/threads/2019-turns-itself-off-while-driving.840675/ you’ll see that this is a well-documented issue with the 2019 Forester. Avoid Subaru—their service team lacks empathy and accountability. More

31 Mar I had some accessories installed on my Subaru. "Brittney" was my service advisor My service was first class. Brittney is knowledgeable and very helpful. Her attitude and people person approach to "Brittney" was my service advisor My service was first class. Brittney is knowledgeable and very helpful. Her attitude and people person approach to her job makes her a valuable team member. Bill White More