Trust Auto

Nicholas was great in the beginning, all paperwork was done and approved a week out. The day before leaving to pick up the truck said we had fill out some other bank paperwork, the email wasn’t going thro done and approved a week out. The day before leaving to pick up the truck said we had fill out some other bank paperwork, the email wasn’t going through for co-signer . Once the email finally was received, I got a text , not even a phone call saying the bank backed out after putting a deposit down, tried to reach out and ask questions no response or any further help on other options to do . Very disappointed in way things where handled. More

worst fees ever and they only care about the money 2K+ was all in to buy and got hit with that. not happening even asked them and got no response period they don't care 2K+ was all in to buy and got hit with that. not happening even asked them and got no response period they don't care More

DO NOT BUY FROM OUT OF STATE. THEY ARE SCAMMERS!!! They sold us a car that could not be registered.We were buying a car from out of state. We spoke and text with the sales person. THEY ARE SCAMMERS!!! They sold us a car that could not be registered.We were buying a car from out of state. We spoke and text with the sales person. He had the general manager facetime us to show us the car. During that call we asked him about the warranty. He told us it had 30 days and he added that Maryland has a strict law that if anything is wrong with the drivetrain, they would have to take the car back. Within 30 minutes of the car being delivered to our house, the check engine light came on. I let the salesperson know right away, they had a service person contact me. They asked me to send a photo with the mileage which I did. After trying multiple things to get it to go off, I took it to mymechanic who ended up replacing the thermostat. Since I could not register the car, since it would not pass inspection, I had it fixed. After many back and forths with Trust Auto they made an offer for less than 1/3 of what it cost me to repair the car so it would pass inspection and could be registered. They did not honor the warranty the car had. More

Purchase a work van been having problem after problem and management tells me it’s not under warranty if I Constantly been calling about the truck something ain’t right with I don’t recommend anyone getting management tells me it’s not under warranty if I Constantly been calling about the truck something ain’t right with I don’t recommend anyone getting a vehicle from here scammers More

I visited his dealership to try and purchase a truck. I initially contacted them by internet/car gurus and I made an appointment to visit them The following day. Someone supposedly from the dealership ca I initially contacted them by internet/car gurus and I made an appointment to visit them The following day. Someone supposedly from the dealership called me to make an appointment. Introduced herself as Rasheeda. She seemed very rushed. She told that I will be met by somebody called Russ on arrival. When I arrived, there was no Russ. After repeatedly asking, I was eventually told that Russ was in Florida. I met the sales manager Called Myron Boyd who helped me out and took me for a test drive. Seemed very nice initially. I declared my intention to buy the truck. After some initial haggling, he offered a discount of $500 which I eventually accepted. However when I declared my intention to proceed, he told that I had to speak to Ross. He also told me that another person was going through financing to buy the truck. He kept me in a room just waiting for Russ to call me. In the meantime, I had borrowed a pen from another sales guy, and while I was in his room, he was actively calling a customer trying to sell the same truck telling him that it was available. When I told the sales manager Myron what I heard and saw, he told me they could not help me. What a shame. He was very nonchalant about the whole thing. It seems he kept me in the room to just wait and get frustrated. Or they counting my pocket. It seems to this dealership is very dodgy. It was obvious they do a lot of business but after visiting them, I was very horrified about their treatment. I was kept in a room for about 25 minutes waiting for Ross to call me but he never materialized. What a shame! More