Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Trust Auto
Sykesville, MD
233 Reviews
Trust Auto is the dealer with trust in its name. We are a family-founded and locally-operated car dealership right here in Sykesville. We first opened our doors in 2010, and since then, we have treated our customers like family. We want you to feel welcome when you come through our doors, and we can’t wait to help you get into the car of your dreams.
Our dealership has always been proudly located in Sykesville, where we can take care of all the surrounding communities. From Fairfax to Baltimore, we have regular customers everywhere. Our customer base extends into Northern Virginia and Washington D.C. If you live in any of those areas, then know that Trust Auto is definitely worth the trip.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 233 reviews
August 28, 2021
AVOID AVOID AVOID!!!This used car lot, Trust Auto, sold AVOID AVOID AVOID!!! This used car lot, Trust Auto, sold me a car that broke down and over heated 3 days after I drove it off their lot. The water pu AVOID AVOID AVOID!!! This used car lot, Trust Auto, sold me a car that broke down and over heated 3 days after I drove it off their lot. The water pump failed causing the car to overheat and the coolant expansion tank to crack. Warning code notes indicate that they should have been aware of the problem before they sold it to me. They refused to allow the mechanic that the car was at to fix it and insisted that their own, non-certified mechanic perform the repairs. They knowingly performed a shotty repair on the car after they got it back, too. Only the water pump and not the cracked coolant expansion tank, hoses, or thermostat was repaired. They claimed that those parts were fine and that I was trying to get them to perform unnecessary repairs on their dime (even though I wasn’t). A mere 2 weeks later all the coolant was spilling out of the car and had to be towed to the nearest BMW mechanic to replace the cracked expansion tank. Now they are refusing to pay me back for these additional repairs and the owner has not returned my call in a week. I filed a complaint with the BBB. They are not an accredited business with the BBB. I had no recourse under Maryland's Lemon Law since it was a used car but I have hired an attorney to represent me in hopes of recovering the money for the repairs that have already been done and anything else that should arise from their mechanic's poor repair. In short, these guys are the reason why people should avoid used car lots. I should have known better and stayed away! More
by Nora Rowland
Employees Worked With
Other Employees :
Nick Kolay, David N, Michael Ayzenberg, Alejandra Kertesz-Aleman, Brian Vasquez, Melody Rose
August 18, 2021
Keith Stacy great salesman, very family environment, pulled up to purchase a vehicle, the manager and owner were cooking all the employees lunch! Thought this was awsome, took a while to get the deal al pulled up to purchase a vehicle, the manager and owner were cooking all the employees lunch! Thought this was awsome, took a while to get the deal all together, but in all great people and experience, woman at the front desk was very nice, and excellent people person, which is hard to find nowadays! Thank u trust auto! More
by Jwills
Employees Worked With
David N, Keith Stacy, Melody Rose
August 03, 2021
Professional, knowledgeable, yet down to earth. We had a stress-free, enjoyable experience. I would definately drive 3 hours again to buy my next vehicle. stress-free, enjoyable experience. I would definately drive 3 hours again to buy my next vehicle. More
by RMiller
Employees Worked With
Myron Boyd, Nancy Ray
June 17, 2021
Trust Auto dealt wasted my time and money. I took a day off of work to purchase a vehicle from them from out of state and they dragged their feet on completing the paperwork despite us preparing it promptl off of work to purchase a vehicle from them from out of state and they dragged their feet on completing the paperwork despite us preparing it promptly and calling to keep things moving. Because they were too slow the first day, I had to take a second day off work to complete the purchase and then after the loan had been approved (and the inquiry affected my credit score), shipping arranged, and we were ready to make the payment they said oops, looks like someone is in the showroom looking at that car now with another salesman. Then they left and they sold it to someone else! When you take up a day and a half of someone's time to purchase a vehicle, and cost them two days of their income, at least have the decency to stop trying to sell it to other people while they complete the transaction. This sort of thing can only happen if a business places little to no value on its customers and its integrity. The halfhearted apology from the salesperson only demonstrated this more clearly when he tried to eschew taking responsibility for the car being sold to someone who had just arrived at the dealership, when I had already been filling out paperwork and working dilligently to purchase the car since the previous day. More
by not impressed
Employees Worked With
Multiple people at this dealership, not just David, David N
June 15, 2021
Alex was very helpful and transparent. Mohammed the lead Mechanic had great customer service with helping me with My issue with my car. Appreciate it Mechanic had great customer service with helping me with My issue with my car. Appreciate it More
by Ty
Employees Worked With
Alex Pasha
May 24, 2021
I recently SOLD a 2019 Tesla Model 3 Long Range and I couldn't be more pleased with the whole process. I originally posted it on Facebook Marketplace and someone from Trust Auto's team reached out to me couldn't be more pleased with the whole process. I originally posted it on Facebook Marketplace and someone from Trust Auto's team reached out to me. From that point on, the process was professional and smooth. They paid in full on time, without any hassle, and picked up the car as scheduled. I mostly dealt with Sandra, who guided me through the process and paperwork. She was very helpful the entire time, and her attention and responsiveness is the reason I went through with the deal. Thank you Sandra! I would recommend Trust Auto to my family, friends, and coworkers. More
by Sujan
Employees Worked With
May 10, 2021
My wife and i were in search of a 2013 grand sport Corvette with low miles and excellent condition, and Trust auto had what we were looking for. Our sales associate Alex was very friendly and helpful Corvette with low miles and excellent condition, and Trust auto had what we were looking for. Our sales associate Alex was very friendly and helpful through the whole process. We couldn't believe we got such a beautiful car with low miles for the price. We would definitely refer anyone who is in the market for a good used vehicle to take their time and stop by Trust and see the large selection of good quality vehicles that they have. Thanks again for all your help, and just one last thing, the receptionist was a pleasure talking to... I'm sorry i can't remember her name at the time i was writing this. Thanks again More
by michael.evans74
Employees Worked With
Alex Pasha
April 23, 2021
Brian Vasquez was amazing from start to finish. Attentive super friendly, made my purchase smooth and working with him was a pleasure. I will definitely recommend him for future sales super friendly, made my purchase smooth and working with him was a pleasure. I will definitely recommend him for future sales More
by Maryam
Employees Worked With
Keith Stacy, Brian Vasquez
March 27, 2021
Excellent customer services! Great looking Cars’s and Bryan Kings And Nicholas were all amazing! I would recommend Trust Auto to many people! Amazing service! Bryan Kings And Nicholas were all amazing! I would recommend Trust Auto to many people! Amazing service! More
by Christian
Employees Worked With
Bryan Kings
March 27, 2021
Very easy buying process. I live in Georgia and found the truck I wanted on Cargurus and saw it was in Maryland. So I took a chance to see if it was still available and said yes. So they worked with me and h truck I wanted on Cargurus and saw it was in Maryland. So I took a chance to see if it was still available and said yes. So they worked with me and had me approved in less than 2 hours. Sign all paperwork electronically and went and pick vehicle up and was gone in 15 minutes. Nicholas and Melody checked in all the time to see how things were going. I recommend giving them a try. More
by Gmc2007sierra
Employees Worked With
David N, Melody Rose
