Truck City Ford - Service Center

Just in for oil change and 10K “Works” package. Robert Laughton was professional and courteous in taking my service request. He reminded me of my Ford Pass points and how to use them. Gave him t Robert Laughton was professional and courteous in taking my service request. He reminded me of my Ford Pass points and how to use them. Gave him the keys and on my way in 45 minutes. Easy-peezy. I’ll be back. May use “in driveway mobile service” next time. That’s not to take away from Robert’s service. More

Addressed all of our concerns. Scheduling was easy. Work performed in a timely manner. All of the work done was completed. Scheduling was easy. Work performed in a timely manner. All of the work done was completed. More

The truck was taken in for an electrical issue with the tailgate. We have a warranty still on it so that helped out. Noe took time to be on hold a few times to get it approved; really appreciated it. He tailgate. We have a warranty still on it so that helped out. Noe took time to be on hold a few times to get it approved; really appreciated it. He explained in Spanish to my husband what the issue was so really made a difference since not many will take the time. More

The service department has helped me multiple times and they are very efficient and courteous. They communicate well and are always available for questions. Josh was awesome this last time. they are very efficient and courteous. They communicate well and are always available for questions. Josh was awesome this last time. More

Professional, Respectful, Knowledgeable, and Competent. It was a pleasure working with them, thus giving us confidence in the end results. It was a pleasure working with them, thus giving us confidence in the end results. More

Took my Explorer for a tire issue. Also needed an oil change. No appt. Just stopped by. Liliana was very helpful. I left it and she called me a few times for updates.. it was taken car Also needed an oil change. No appt. Just stopped by. Liliana was very helpful. I left it and she called me a few times for updates.. it was taken care of within a few hours and then she offered to have my explorer delivered to my home. I was told they can also come to my house if I didn’t want to bring it in for certain issues. Truly exceptional customer service!!! More

Mario Fuentes was a huge help to us when we came to him. He was patient, answered all our questions, and kept us updated on our vehicle's repairs, is bilingual (my husband speaks Spanish) etc... We definit He was patient, answered all our questions, and kept us updated on our vehicle's repairs, is bilingual (my husband speaks Spanish) etc... We definitely recommend Truck City Ford's service center and while I'm sure that all the service advisors are awesome, we highly recommend Mario. He is top notch and an asset at this dealership! Eloy and Virginia Juarez at Juarez Lawn Service More

Staff very friendly and accommodating. They make the process very simple. Joshua was very professional in dealing with me. Thank very much. They make the process very simple. Joshua was very professional in dealing with me. Thank very much. More

TRUCK CITY FORD - Excellent Service department. Daniel Santiago, Service Advisor, extremely professional and knowledgable. High marks to the service department and overall process was at a high l Daniel Santiago, Service Advisor, extremely professional and knowledgable. High marks to the service department and overall process was at a high level! Encourage that an appointment is made as this is best option! Overall, great job by Truck City Ford! More

Truck City Ford has been excellent to work with. Their pick up and drop off service makes service appts so easy. I recently had repairs done on my car and worked with Blake. He was great at commu Their pick up and drop off service makes service appts so easy. I recently had repairs done on my car and worked with Blake. He was great at communicating and helping with Ford Customer Service as needed. More