Truck City Ford

I looked at trucks online on Friday night (9/21) and sent in a request to test drive a couple of them. I received a call from Shaun within probably 5 minutes of sending the email. On Saturday morning, with m in a request to test drive a couple of them. I received a call from Shaun within probably 5 minutes of sending the email. On Saturday morning, with my family in tow, Shaun was very patient as we test-drove the 3 trucks I was really interested in. He was pretty easy to work with and laid back in his sales approach, which was refreshing - not pushy, listened to what I was willing to deal with, etc. Overall, the experience was great. I had high expectations as I've bought a truck from them before back in 2010. The only drawback I would offer up is that after arriving back from my bank ready to sign and leave with my truck, I waited almost an hour (about 50 minutes) to sign my contract. They were doing a last minute wash and detail and final mechanic check, and then another salesperson had their customer walk in to the finance manager's office before they could pull around with my truck. Again, overall the experience was great. The only thing I would offer to improve on is once everything is agreed to in writing, don't make your customer wait around for an hour to sign on the dotted line to leave with their vehicle. More

They were patient and stayed way past closing time (on a monday night) so we could complete the paperwork. I would recommend them to anyone! monday night) so we could complete the paperwork. I would recommend them to anyone! More

This dealership is unlike any other, they actually give the customer the time of day and cared! They made buying my Ford Escape exciting! My sales man, Shaun Woodard, gave my only the upmost quality of cus the customer the time of day and cared! They made buying my Ford Escape exciting! My sales man, Shaun Woodard, gave my only the upmost quality of customer service. I was truly impressed. They didn't play "the game" like other dealerships; they were honest and genuine guys. I will definitely be sending business and referrals their way! More

Michael responded to my inquiry and invited me to visit the dealership. He was professional in his demeanor and produced a truck that met my specifications. He answered all my questions to my satisfactio the dealership. He was professional in his demeanor and produced a truck that met my specifications. He answered all my questions to my satisfaction and demonstrated how the integrated functions of the truck worked. It was a pleasure to deal with him. I can be contacted by telephone or e-mail for any additional information necessary. More

We found the car we wanted on line and I was apprehensive We found the car we wanted on line and I was apprehensive about the hour travel to test drive it but it was well worth the effort. The experience wa We found the car we wanted on line and I was apprehensive about the hour travel to test drive it but it was well worth the effort. The experience was a pleasure from beginning to end. West is a young man with a great deal of knowledge and sincerity. He has excellent follow through skills and I was pleased with my treatment by his supervisor and the finance department. West resolved a key issue with us with extreme professionalism. Customer service exceeded my expectations and I feel we received a good value. Everything was taken care of quickly and thoroughly! We bought another car about thirty days prior to this purchase and I can say the experiences were nothing alike. I will recommend this dealership and this dealer to everyone I know. More

I came in and bought my first car from west back in December, I am a young lady and have saved up a big chunk of money to go buy my first car. At first I was very sceptical about going into a big deale December, I am a young lady and have saved up a big chunk of money to go buy my first car. At first I was very sceptical about going into a big dealership because of my age and lack of experience for buying cars. West was very nice, he was extremely helpful in finding the right car that fit all of my needs and was able to get me a very amazing car at a exceptional price well under market value. I would recommend west to anyone who is Looking for a new or used car. He is very helpful and knowlageable about the products he sells and he will never steer you in the wrong direction. It's hard to find salesmen out there that is genuinely out there to help. From what I saw his number one goal is to build his career up and gain as much clients through helping people out. :) More

best dealership i have done business with!! I sent someone in my place with a power of attorney.. and it was like if i was there. had no issues at all! got a great deal on a truck that i wanted! would someone in my place with a power of attorney.. and it was like if i was there. had no issues at all! got a great deal on a truck that i wanted! would definitely recommend for others to go if looking for an awesome truck. ty!! West for your awesome customer service! ^_^ More

I went to Truck City Ford because they had the best deal in the area. Bob Long was our sales person and did a great job. He showed us three different SUVs that met our needs and explained the differences. S in the area. Bob Long was our sales person and did a great job. He showed us three different SUVs that met our needs and explained the differences. Sergio/Manager was able to get the most for our trade in. The sales experience was easy and the deal for our new Expedition was great. We drove the new truck home but it had some electrical issues that caused the truck to die. Not something you expect to happen to a new car. I contacted Bob Long who help arrange a wrecker and a loaner,even though I did not need it. I found out the alternator had problems and the repairs were quick and they made my truck the priority. Sergio really bent over backward to make sure I was satisfied with the results. All in all i was satisfied with the dealership, sales and customer service. More

Ben was great to work with, he worked hard to put me in a truck. I rated quality of work only ok because I had problems with the truck. Made the deal on Thursday, drove it home and had warning light come on. truck. I rated quality of work only ok because I had problems with the truck. Made the deal on Thursday, drove it home and had warning light come on. Did not get the truck back until Saturday. Grey in service was very knowledgeable and worked hard to get everything fixed. It is disappointing to buy a new vehicle and have problems with it right away. I love the truck just hope I do not have any more problems. Kevin Brooks More

My husband went in to change the oil, I tagged along. I was working on my laptop when my husband and Mr. Martinez came up to me. Mr. Martinez asked if I would be interested in looking at some vehicles. M was working on my laptop when my husband and Mr. Martinez came up to me. Mr. Martinez asked if I would be interested in looking at some vehicles. My husband had told him that I would be needing a vehicle ASAP, mine broke down again. We looked around and found a truck that I liked, before I knew it, I was purchasing the vehicle. I will say that overall the experience was a pleasant one, I will be purchasing a couple of more vehicles for my company next year. What really made the sale for my was the fact that Mr. Sergio Martinez was not at all pushy, this is one thing that will quickly turn me away from a dealership. Thank you for having such a great,honest and people friendly salesman on staff. Mrs. Moreno More