Truck City Ford

I purchased a pre-owned Ford Expedition from Lou Dieter on 12/1 over at Truck City Ford and could not be happier with the experience. I called ahead because it was a bit of a drive, and when I arrived, Lou on 12/1 over at Truck City Ford and could not be happier with the experience. I called ahead because it was a bit of a drive, and when I arrived, Lou was standing there with the truck ready to go. He was great with my kids, and even held my 7 month old daughter while I looked the vehicle over with my wife, and still managed to demonstrate the different features. When I took it for a test drive, he didn't try to direct me where to go. This is important because you need to test a vehicle out bot on and off the highway, perform hard breaking as well as lead footed acceleration. Many salesmen try to get away with a quick trip around the block. Now because this was relatively new for a pre-owned vehicle and the miles were low, I was pretty sure I would purchase, so long as the price was right and I got a good deal on my trade. Before taking it for their "appraisal" I explained a couple of things that might be of interest and about 10 minutes later we were sitting at his desk talking numbers. Since didn't require their financing I mercifully didn't have to deal with a finance manager, but of course, whenever negotiations begin, the salesman has to go talk to him. I overheard some of their conversation, and Lou really went to bat for me. He wanted to get the deal done without a ton of BS, and without treating me like I would never get a better price on a vehicle as long as I lived. Many dealers train their sales reps to try and take control of the conversation, talk abut payments instead of price, and generally try to make you feel like they are doing YOU the favor as they cry poverty and talk about how they are losing money on the deal (Never happens by the way). I didn't have to deal with any of that nonsense, and for me, that is worth the price of admission. We came to our price in less than 10 minutes and both sides were satisfied. This is the number one reason for my positive rating. I was treated with genuine respect. Aside from Lou, I did have a quick handshake with the finance manager, and about 5 minutes with the paperwork guy, which is how I like it. Once I agreed to purchase, they wrapped up the detailing and I was on my way. I highly recommend Truck City Ford to anyone in the market for a new or used vehicle, and definitely ask for Lou. More

We were greeted as soon as we parked. Ross was knowledgeable about what was on the lot. No pressure, he followed us as we checked out the different vehicles, answered questions and waited for us knowledgeable about what was on the lot. No pressure, he followed us as we checked out the different vehicles, answered questions and waited for us to make a decision. More

I worked with the used car manager, for trade in, and new car guys & manager for new purchase. Everyone was courteous, professional, quick to react and truly seemed interested in earning my business. You won car guys & manager for new purchase. Everyone was courteous, professional, quick to react and truly seemed interested in earning my business. You won't be disappointed! Scott More

I will never use their service dept again. I don't care if I have to drive 100 miles. Started off very wrong from the get go. When I walked in that morning, I was left standing there for over 5 minutes w if I have to drive 100 miles. Started off very wrong from the get go. When I walked in that morning, I was left standing there for over 5 minutes with noone acknowledging my existence and I was the only person in there besides the employees. When I finally said something, the rude gentlemen with the glasses facing the front door said "Well, most people come in this door" Really!!! It matters which door I come in as to if I'm going to be waited on or not. My vehicle stayed there almost two weeks with minor issues. One of the issues was never fixed and is actually worse now. Gray (my contact there) was nice enough but needs better follow up and communication. He told me my vehicle would be ready at a certain time that I wouldn't need to call before I came. Well, I go and my vehicle wasn't ready. Had to leave and come back the next day. They gave me a rental truck while they were supposedly fixing my car. I had it filled up on the day I was to pick up mine. If you recall I had to come back the next day because my car wasn't ready. I told Gray then I wasn't putting anymore gas in it as it was there mistake. Well, that was around August 3. I get my credit card statement in October and they charged me $5.99 for a gallon of gas. That was the last straw which led to this review. I called Gray three days ago to find out why I was charged. He still hasn't called me back, I had to call the AJ Rent Car to find out myself. They have some kind of award for best service center on their wall-something to that effect. What a joke that is! Kim Finney More

Michael was great to work with. He was more than willing to show us several options, bringing in another vehicle from a different lot for us to look at and went out of his way to make sure we had everything to show us several options, bringing in another vehicle from a different lot for us to look at and went out of his way to make sure we had everything we needed prior to leaving the dealer EVEN when we told him we were looking at other places! This was the reason we returned- GREAT SERVICE! We absolutely LOVE our new Ford and will come back to him when we decide to get another!THANK YOU TRUCK CITY! More

We purchased a 2009 F150 from Ross on Saturday and we were extremely pleased with the experience. Ross was professional, knowledgeable and very personable. Most of all he was NOT A SLIMY USED CAR GUY! H were extremely pleased with the experience. Ross was professional, knowledgeable and very personable. Most of all he was NOT A SLIMY USED CAR GUY! He didn't have exactly what we thought we wanted, so he took us in his office and we looked at the inventory at all the locations and he was very willing to have a vehicle brought to the Buda location for us to see. As it was a rainy day, I really didn't want to spend the afternoon going from one car lot to the other, so being able to see "true" inventory online was a huge time saver and relief! We decided on the truck and the paperwork process was a cinch! Ross had the truck detailed one last time for us, although it was super clean when we test drove it. The entire process was painless and actually quite enjoyable, thanks to Ross! We will refer our family and friends to Ross and know that they will be taken care of kindly and honestly. More

Barry Temple was very helpful and very polite! He got us in and out in no time. We love our brand new Ford F-250. We will and already have recommended friends and family to Truck City Ford in Buda Texas. We in and out in no time. We love our brand new Ford F-250. We will and already have recommended friends and family to Truck City Ford in Buda Texas. We just wanted to say thanks to Barry Temple for taking the time and helping us out!Great job and great dealership!!! More

I had made inquiries over the internet to some local dealerships because we were looking to do a trade in on our F-150 Limited to a new F-150 platinum. I received several return e-mails and phone calls dealerships because we were looking to do a trade in on our F-150 Limited to a new F-150 platinum. I received several return e-mails and phone calls but the one from Eddie Haddad at Truck City Ford stood out. During our phone conversation he seemed genuinely interested in our needs and when we arrived at the dealership, we had his full attention from the minute we walked in the door. When we arrived, the truck we had come to look at was in front of the show room and was ready for a test drive. Although we thought we knew what we wanted, we drove three different trucks at his request. Ultimately, we drove away in a new F-250 that was a better fit for our towing needs. My husband and I are very happy with our choice and thankful that Eddie had the foresight to suggest we look at all the options. We were able to spend time going over all the technology and features of the truck, as well as financing options which resulted in having a good comfort level leaving with our new purchase, and a great financing rate and extended warranty. We were at the dealership from 11am to 6pm, which may seem like a long time to some people,but we were pleased that no one was rushing the process and that the staff was there to assist us the entire time. We plan to make this dealership our home for any future needs. More

Ross was extremely friendly, helpful, and informative from start to finish. He was very knowledgeable about the vehicle, the history, and made the "car buying" process fast and efficient. It can be rea from start to finish. He was very knowledgeable about the vehicle, the history, and made the "car buying" process fast and efficient. It can be really stressful trying to find another vehicle in the event you experience a total-loss of your previous vehicle and Ross REALLY helped us get things to move along smoothly. Also, big thanks to Christian as well having the car delivered in from their Austin location after we already made our venture out to Buda. These guys really aim to provide high quality customer service! More

I looked at trucks online on Friday night (9/21) and sent in a request to test drive a couple of them. I received a call from Shaun within probably 5 minutes of sending the email. On Saturday morning, with m in a request to test drive a couple of them. I received a call from Shaun within probably 5 minutes of sending the email. On Saturday morning, with my family in tow, Shaun was very patient as we test-drove the 3 trucks I was really interested in. He was pretty easy to work with and laid back in his sales approach, which was refreshing - not pushy, listened to what I was willing to deal with, etc. Overall, the experience was great. I had high expectations as I've bought a truck from them before back in 2010. The only drawback I would offer up is that after arriving back from my bank ready to sign and leave with my truck, I waited almost an hour (about 50 minutes) to sign my contract. They were doing a last minute wash and detail and final mechanic check, and then another salesperson had their customer walk in to the finance manager's office before they could pull around with my truck. Again, overall the experience was great. The only thing I would offer to improve on is once everything is agreed to in writing, don't make your customer wait around for an hour to sign on the dotted line to leave with their vehicle. More