Truck City Ford

We came into Truck City Ford in dire need of a vehicle, as we were stranded. Esther worked with us to get us into a used vehicle and back on the road. Esther was a very calming influence and excellent per as we were stranded. Esther worked with us to get us into a used vehicle and back on the road. Esther was a very calming influence and excellent person to work with. She treated our family kindly and made the purchasing experience a pleasant one. On top of that we got a great deal. I highly recommend Truck City Ford! More

During negotiations, a maintenance package covering oil changes for the first couple of years was to be included with the purchase of my new truck. The financial department rushed me through everything, an changes for the first couple of years was to be included with the purchase of my new truck. The financial department rushed me through everything, and met every contractual question with "That's just a standard thing, don't worry and sign it." When returning back for my first first oil change, I was told that I wasn't signed up for the maintenance plan, and instead of finding one of the many people that worked with me to validate any errors, I was sat down for 40 minutes while they printed out my sales paperwork and pretended to go through it. After which, they tapped on the stack of papers and told me "Sorry, it's not in here, there is nothing we can do." After leaving a non-flattering google review, I did receive a phone call telling me that it was indeed and error, and should have been included, and to look out for an email that should correct the error. That email never came, and I have yet to hear from them since. This dealership pedals lies, and deception. More

Courteous and professional service. They are very helpful and met our needs with no issues. They are very helpful and met our needs with no issues. More

Factory ordered a 2025 Ford F-350 XLT through the Costco Vehicle Purchase Program. Excellent experience with every step. No pressure and answered all questions quickly and completely. Excellent communica Vehicle Purchase Program. Excellent experience with every step. No pressure and answered all questions quickly and completely. Excellent communications as well. Every person I encountered was pleasant and professional. I highly recommend Truck City Ford! More

Esther is great, very easy to work with, fair, I am so happy with my truck! happy with my truck! More

Found a truck I liked using TruCar and set up an appointment to look at it. Jorge Gonzalez called me and sent me a video of the truck before I even got to the dealership. I test drove the vehicle an appointment to look at it. Jorge Gonzalez called me and sent me a video of the truck before I even got to the dealership. I test drove the vehicle and ended up purchasing it. Had a couple minor issues to deal with after the purchase and Jorge was on top of things always making sure I got taken care of and letting me know that if I needed anything he would help me out. Very nice guy and I'm very happy with my experience. More

Zach was very helpful and responsive. He made the whole transaction very smooth and quick. He made the whole transaction very smooth and quick. More

I had a problem with my trade in being paid off later than the day I took possession of my truck. Consequently another payment was taken out of my account . I had to call both banks to get my money sent than the day I took possession of my truck. Consequently another payment was taken out of my account . I had to call both banks to get my money sent back to me. And I am still waiting a month later. More

Best experience ever! From the online request to view the vehicle to the test drive through trade in offer , ending with finance was excellent! Everyone was nice and att From the online request to view the vehicle to the test drive through trade in offer , ending with finance was excellent! Everyone was nice and attentive. Shout out to the entire crew for making this a painless vehicle buying experience! Thank you'll very much! 🌟 🌟 🌟 🌟 🌟 More