TruWorth Auto - Carmel, IN

I bought a car from TruWorth about a year ago and wrote a mediocre review at the time feeling as though I had had a mediocre experience. It was the first time I had bought a vehicle sight unseen as I bought mediocre review at the time feeling as though I had had a mediocre experience. It was the first time I had bought a vehicle sight unseen as I bought it over the Internet. So I was very nervous. For whatever reason, the dealership in doing the paperwork seemed to be dragging their feet. So much so that some of my family members suspected that I was being scammed or swindled and would never get my car. The delay was the main reason I gave a less than ecstatic review. Even so, the salesman I dealt with, Charlie, was extremely courteous, professional and helpful. A year later and I must say that I am quite happy with my car and have to say the dealership gave an accurate description of it. Seeing pictures is one thing but I was very worried about the actual condition of the car. If anything, TruWorth understated the car's condition. I'm not a car guy so I immediately took the vehicle to my mechanic and he praised me for a "steal." I'm very happy with my purchase. More

save you time and money DO NOT GO HERE! !!!! NICE ON OUTSIDE JUNK UNDER HOOD !!!! NICE ON OUTSIDE JUNK UNDER HOOD More

I purchased a 2018 dodge journey from TruWorth all the cars on there lot look really nice on the outside and might even pass a test drive but there all use and rusted out and have problems they go get jun cars on there lot look really nice on the outside and might even pass a test drive but there all use and rusted out and have problems they go get junk cars from the auction and slap a high price tag on the ZERO inspections are done on these cars or they would have known that the dodge me and my wife bought wasn’t any good suspension wise entire front had to be replaced and it hasn’t been a year all the coils are bad and needs replaced sad when you over pay for a vehicle that’s just a pile of junk I’m telling YOU DONT SHOP AT TRUWORTH they have junk cars better going to an actual user car lot like your Ray skill man blossom etc this PLACE NEEDS TO BE SHUT DOWN More

They buy used cars at auction and can sell for cheaper. That is all you are getting from TruWorth in Carmel. I purchased a Volvo S60. The salesmen don't know anything about the cars except what you can rea That is all you are getting from TruWorth in Carmel. I purchased a Volvo S60. The salesmen don't know anything about the cars except what you can read on the internet and what they may have read on a brochure. When I bought my car it had 2 key fobs. One did not work. Grant, the General Manger, stepped in and told me three solutions: 1. Keys are too close together 2. Keys were in valet mode 3. get them reprogrammed at Tom Wood Volvo. I tried all of his solutions. Tom Wood Volvo informed me the second key fob wasn't even to the car I purchased. I took the key fob back to TruWorth on Friday, Nov. 29th. Grant, the General Manager, took my key fob and said he would get back to me on Monday or Tuesday. Grant, the General Manager, never got back to me. I reached out via 13 texts, 4 phone calls, and 2 in person visits with a 31 business day period. I do feel bad for the other employees who have to cover for Grant, the General Manager. He was either busy, "would get back to me", or out of the office. All I wanted was the second key because with a Volvo you have to have both keys to use some of the remote and app features, like remote start. After I contacted the Better Business Bureau magically Grant touched base. He let me know he had 7 other cars in the same situation as mine. I respectfully told him, I only care about my car. There is a problem with an attention to detail if 7 others are facing the same issue. The following day I went to Tom Wood Volvo and they had a key in stock. They had keys in stock the entire time, but TruWorth refused to acknowledge this, because they needed to again buy key fobs in bulk and not just one key fog. So, if you want lack of attention to detail, no communication, and zero customer service see Grant, the General Manager, at TruWorth. More

bought nice clean reeasonable milage car. . drove great no issues purchased said vehickle, drove home around 80 miles light comes on next day get it checked they tell me transmission is going . drove great no issues purchased said vehickle, drove home around 80 miles light comes on next day get it checked they tell me transmission is going bad..texted the sales man sayin xxx how is this was the warning reset had to have been.. nothing called dealer they said oh no warrnty basickly screw you never returned any calls.. they had to have deleted all warnings before sale they new..and the way they will screw you over is sad.. More

One of the best experiences any customer can have, the kindness and service of the sellers is magnificent, the treatment and help from Ash was great, always friendly and making sure I had the truck I was kindness and service of the sellers is magnificent, the treatment and help from Ash was great, always friendly and making sure I had the truck I was looking for, without leaving aside the number of good cars you can find with them... thank you very much. More

Only after finalizing the deal and signing the paperwork, then were told there was only one key FOB and it was missing the emergency key. NOT a good full disclosure tactic. then were told there was only one key FOB and it was missing the emergency key. NOT a good full disclosure tactic. More

They bought my car. Grant and Jacob were very kind and professional every step of the way. Grant and Jacob were very kind and professional every step of the way. More

I bought a 2019 Ford Expedition Max on june 20th called them the next day because the service they said was done wasn't done. Now by the 24th we can't drive the vehicle until it is fix,they won't anwser my them the next day because the service they said was done wasn't done. Now by the 24th we can't drive the vehicle until it is fix,they won't anwser my calls or text. He offered 200 for the service's witch doesn't even cover the cost of the service's let alone the 6,300 repair bill will never go back. They will lie to your face More

They had the exact vehicle I was looking for. .i was able to schedule a test drive and arrange financing, all virtually. There was an issue with the brakes that they fixed without any hassles. The .i was able to schedule a test drive and arrange financing, all virtually. There was an issue with the brakes that they fixed without any hassles. They even got me a better rate than I had gotten through my bank. Smoothest car buying experience I’ve ever had. Definitely going back. More