Trotter Ford - Service Center

We have taken our vehicle in to the service center on 2 separate occasions for them to keep it for an unreasonable amount of time and not do anything with it. The first time was for bad batteries and they separate occasions for them to keep it for an unreasonable amount of time and not do anything with it. The first time was for bad batteries and they said it was great. Spoiler alert, it was not fine when we picked up or after that. Less than a week later it was so dead nothing would even light up. After sending someone to purchase new batteries and installing them ourselves, it was perfectly normal again. Unfortunately the truck recently had something else going on and died near our house which is near this business so we decided to give them a second chance. We were able to limp it in to them. After 3 weeks of it mostly sitting in their parking lot, it was assessed and they can find nothing wrong with it. They stated that it is starting fine and running normally. Upon pick up today it will barely turn over. We are now scheduling an appointment to take it to another mechanic to see what is actually wrong. Also to add to the frustration, the girl that works at the service desk is extremely rude and difficult to talk to. More

Took my truck in for a tune up they broke a plug in the engine block and now wants me to pay $5000 in repairs engine block and now wants me to pay $5000 in repairs More

Do go there Took my f250 that was under warranty for repair of 2 problems. They solved one but not the other. Additionally they charged a diagnostic fee plus a sh Took my f250 that was under warranty for repair of 2 problems. They solved one but not the other. Additionally they charged a diagnostic fee plus a shop fee for a vehichle with a bumper to bumper warranty. I had to pay it. When I asked what the shop fee I was told it was for rags and stuff. Do yourself a favor, if you need something worked on or want to buy a Ford. Go to Malvern or Little Rock. More

Great product, poor service I love my Ford Explorer and have driven one for 15 years but I have to take my husband to make the deal or I am taken advantage of and the service dep I love my Ford Explorer and have driven one for 15 years but I have to take my husband to make the deal or I am taken advantage of and the service department is disorganized and not capable of keeping to any commitment they make. They can't even seem to order the right part for any job. There isn't even a place to sit in the service area and I've never been in there for less than 45 minutes even when I had an appointment and was just dropping off my vehicle. Great product but poor service. More

Extremely expensive mechanics without fixing the problem Took my Prius to them and in no time flat the had run up a $375 bill. Called me and said it was fixed. I hadn’t made it out of town before it was doin Took my Prius to them and in no time flat the had run up a $375 bill. Called me and said it was fixed. I hadn’t made it out of town before it was doing the same thing so I took it back. He came up with another part that supposedly needed replacing and another $375 bill. Got home and it still wasn’t fixed. Will never go back. More

Good Service The people at Trotter Ford are always polite and helpful. The service manager apologized for a computer hang-up that slowed everything down. They ha The people at Trotter Ford are always polite and helpful. The service manager apologized for a computer hang-up that slowed everything down. They have a nice waiting area and free popcorn. More

Excellent When I came in to the dealership I was approached and welcomed by the General Mananger and made to fell at home. He tended to my needs the whole time When I came in to the dealership I was approached and welcomed by the General Mananger and made to fell at home. He tended to my needs the whole time I was there. More

Great Customer Service I came in a while back to the Trotter Ford Body Shop. I met a young man named James. He was very helpful and nice to me. He took me to the Shop Manage I came in a while back to the Trotter Ford Body Shop. I met a young man named James. He was very helpful and nice to me. He took me to the Shop Manager office. They took care of my problem! Great Service! More