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Tropical Ford - Service Center

Orlando, FL

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900 Reviews

900 Reviews of Tropical Ford - Service Center

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June 05, 2018

Fantastic The Staff was superb. Our son is in college in Orlando and needed service done on his truck. We took it in for service last May and this May. Each tim More

by LISAOLIVER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elsie Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2018 -

Tropical Ford responded

Lisa, we're beyond happy that the team was able to take care of you and your son, that's great to hear! Thank you both for giving us the opportunity to work with you, we had a great time doing so. We hope that next time you need help, we can be there for you again!

June 04, 2018

No xx from the staff The staff is always friendly and to the point when it comes to repairs. I never feel like they are just trying to get me to pay more. Always looking o More

by MARK.M.BINTZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hector Mendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2018 -

Tropical Ford responded

We pride ourselves on our knowledgeable and helpful staff members and we are delighted to hear that they always provide a great service experience for you. We value your business and hope you come back soon!

June 04, 2018

Forgotten and ignored The work done was done well. However, we left our car and keys with an employee outside who said “just go in there”. So we went in to the waiting ro More

by SandJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hernan Fontana
Jun 05, 2018 -

Tropical Ford responded

Thank you for taking the time to leave us a review. We are glad to hear that the work was done well. However, it is unfortunate that your otherwise good experience had to be brought down by this mishap. Please understand that is was a rare and unfortunate case. We hope you will still consider Tropical Ford for your vehicle’s future service needs. If there is anything else we can do, please reach out to Jack Swain at (888) 215-2256 at your earliest convenience.

June 04, 2018

Wonderful I went in for an oil change, no appointment. They took me right in, and I was not there very long at all and out the door I went.. More

by jb919500
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elsie Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dominic Wolfer
Jun 06, 2018 -

Tropical Ford responded

We strive to make every visit to our service department as quick and efficient as possible. Thank you for your feedback and we look forward to your next visit!

June 02, 2018

oil change went in for an oil change and was done in no time at all they also help with my new cell phone to hook it up with the car everyone was very nice More

by CATBENDER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hector Mendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2018 -

Tropical Ford responded

This is great to hear! Thank you for letting us know that your service visit went well! We're glad your oil change was quick and that you were able to get assistance with hooking up your new phone! Let us know if you need anything else!

June 01, 2018

Great! Hector is a caring, hard working individual. He kept me informed of the status of my vehicle as it changed as I waited for the car. More

by catahuanco
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Hector Mendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2018 -

Tropical Ford responded

Thank you for sharing your experience and for your kind words about Hector! It's great to hear he could provide you with an informative service visit! We hope to see you again soon!

May 31, 2018

Always pleased! We have been going to Tropical Ford for over 10 yesrs and have always received A+ service. I plan to contknue to go to Tropical Ford for many yesrs to More

by NCOTO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hernan Fontana, Carlos Sheppard
Jun 05, 2018 -

Tropical Ford responded

Thank you for reviewing us! We appreciate your business and your continued loyalty! We're glad our service can keep you coming back. We look forward to your next visit!

May 30, 2018

Quick and polite I was I. And out in under an hour. They were polite and very friendly. I like that they had monitors there to watch your car getting worked on. More

by INKMOTONKAWOLF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hector Mendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2018 -

Tropical Ford responded

Thanks for the compliment! We love to hear about good experiences, especially yours! Visit us again and have a great day.

May 30, 2018

touch screen malfunctions overall expierence was good.employees were polite and the mechanics explained the possible solution to my problem.However.the touch screen behaved be More

by PJACK8324
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Juan Santiago
May 31, 2018 -

Tropical Ford responded

Thank you for choosing Tropical Ford to service your Ford Focus. We are sorry to hear that you are having problems with your touch screen and hope to get the problem resolved on your visit. Please let us know if there is anything else we can assist you with in the meantime!

Jun 01, 2018 -

Tropical Ford responded

Thank you for the review! We are so glad that you had a positive experience with us. We are also glad you can get your touch screen fixed. Visit us again soon and have a great day!

May 28, 2018

New tires Tires and alignment completed very well. Had to wait over an hour for the tires to be picked up in Clermont even though they knew the day before I was More

by nealking.nc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Russell Brooks
May 30, 2018 -

Tropical Ford responded

Neal, we're pleased to know that you were able to be taken care of by our service team and glad it went smoothly! Thank you for your business and we look forward to your next visit.

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