Tropical Ford - Service Center

Recall on Shifter Cable Ford Fusion 2015 I’m currently in the middle of relocating from Texas to Florida due to medical issues with my mom stroke related. On September 28, 2018 around 3pm my I’m currently in the middle of relocating from Texas to Florida due to medical issues with my mom stroke related. On September 28, 2018 around 3pm my gears on my vehicle were no longer shifting so I immediately called Ford. I was then transferred to a towing company who sent out a tow truck that came about an hour later. Due to my position from being parked at the mall said tow truck was unable to pull my vehicle out because it would not shift to Neutral so unfortunately I had to wait on another tow truck. That guy was awesome and figured out a way to pop my hood and manually shift the gears. I noticed it was around 5 so I immediately called the dealership and was told that the service techs are all booked up and will be going home for the evening soon. I then requested a manager with whom the receptionist made a lot more difficult than it needed to be to speak with. Nonetheless, I was able to finally reach the service manager Gaylon Stuart who was able to inform me that he will try to make sure I can get into a vehicle even though Hertz was closing at 6pm. I ended up arriving at 5:56 pm and Elsie Martinez along with a few service Techs seen me rushing to th Hertz and called me over and informed me they would simply fix my vehicle right then and there. I asked the manager Gaylon if it’d be fine for me to go ahead and get an oil change done because I was well behind and he told everyone to take good care of me. I was the last customer and everyone was friendly and okay with staying a little late. Service on my vehicle didn’t end until a little after 7 and the sales advisor, clerk guy in the waiting room, cashier, and mechanic were super positive and made my experience BEYOND excellent. My car drives so much smoother now and no more transmission slips. All fluids returned back to normal levels as well; as a courtesy I presume. I will definitely be recommending this dealership to friends and family. Thank you for dealing with my attitude from being upset over the phone Gaylon and I am grateful for the excellent service. I hope to see you all again on my next oil change. Extra shoutout to Elsie and the cashier for making me laugh. More

oil and tire change Hector at Quick Lane was proactive in getting me taken cared off. He is knowledgeable, proactive and attentive. He personally monitored and checked t Hector at Quick Lane was proactive in getting me taken cared off. He is knowledgeable, proactive and attentive. He personally monitored and checked the installation of my tires while I waited. More

Good service, nice People I am glad I was helped by Hector. He listened to all my requests and took care of all items quick lane could do. The reason for me to score Tropical I am glad I was helped by Hector. He listened to all my requests and took care of all items quick lane could do. The reason for me to score Tropical with a 4 star and not a 5 is that I have to schedule another appointment (during the week which is not helpful to me), to take care of two of the most important items I needed to fix. All and all, they changed the oil, replaced the wipers and filled in the fluid for my windshield and back window. They could make an effort and clean up the car inside a little bit. Vacuum probably? More

Great place to have your car oir truck serviced Very easy to get in for service and your car does not get lost there like other dealers. Also the body shop is second to none. Very easy to get in for service and your car does not get lost there like other dealers. Also the body shop is second to none. More

Great Service I had an issue with my Ford Fiesta, caused by a dead battery. Apparently, the Transmission Control Module gets wiped out whenever the battery dies or I had an issue with my Ford Fiesta, caused by a dead battery. Apparently, the Transmission Control Module gets wiped out whenever the battery dies or is replaced. Tropical Ford's service department took care of the issue in one day and assured me that there would be no charge, as it was still under a warranty that Ford has extended because of the defect. More

Amazing service Excellent service, friendly staff, very knowledgeable on my vehicle. The service was performed in a timely manner with no issues at all. I would defin Excellent service, friendly staff, very knowledgeable on my vehicle. The service was performed in a timely manner with no issues at all. I would definitely reccomend Tropical Ford to others . More

Outstanding , service is excellent, and personalized Elsie made my visit exceptional, she recognized me from the beginning , and did everything possible to made the result a total satisfaction . You may Elsie made my visit exceptional, she recognized me from the beginning , and did everything possible to made the result a total satisfaction . You may ask ,,,,,, what did she do ???? ,,,,, very simple , She took the time to connect with me to provide a quick solution with a realistic time frame understanding my needs and time constraints ,,, I like to keep coming back because She is there to help me with my car concerns ,,,, by the way thanks also to Nelson and David in the parts department ,,, they are outstanding More