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Tropical Ford - Service Center

Orlando, FL

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900 Reviews

900 Reviews of Tropical Ford - Service Center

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October 19, 2018

Customer Service Oriented SBU Tropical Ford - OBT Facility has always been a customer service oriented SBU. Their staff from start to finish are always friendly, a helpful, and acc More

by JOE.RAIO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elsie Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hector Mendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2018 -

Tropical Ford responded

Thanks for the kind review, Joe! We're glad you like our service department and we appreciate your loyalty. If you need anything else, just let us know!

October 18, 2018

Great service Juan was awesome. My car was sitting outside after being towed during the night to the dealer (due to a transmission problem). He took care of bringin More

by MARCUSFLORIDA2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Juan Santiago
Oct 22, 2018 -

Tropical Ford responded

Thank you, Marcus, we're happy to hear Juan and the team were awesome! If you ever need any other service, just let us know!

October 18, 2018

Ford does not provide good warranty service. Period! Ford refused to fix an obvious upholstery issue on a brand new truck with less than 3000 miles on it. It is absolutely pitiful the level of Warranty S More

by dimboden
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Elsie Martinez
4.0
This rating includes all reviews, with more weight given to recent reviews.
October 17, 2018

Checking on new Module installed. Have been a customer of Tropical Ford since 2011. Very happy to date. Will continue with Tropical Ford as long as I own my Ford Fusion. More

by gailmarinodickinson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dominic Wolfer
Oct 19, 2018 -

Tropical Ford responded

Thank you for the positive review, Gail! We look forward to continuing to serve you to the best of our ability.

October 15, 2018

Recall Turned truck in for a recall notice and Elsie was great she took it right in for me and notified me as soon as it was complete they made it so easy fo More

by JTWALLACE84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elsie Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2018 -

Tropical Ford responded

That's what we strive for! We are glad to hear that you received such quick service during your visit with us. We look forward to seeing you again when it comes time for your scheduled service.

October 14, 2018

Superb Service You guys are great always do my oil change at OBT Location. Keep up the good work I have sent a lot of friends over More

by NAIRNTRANSPORTATION
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis Lino
Oct 16, 2018 -

Tropical Ford responded

Thank you for the great review! We are glad Luis took good care of you. Please come back and see us again sometime!

October 14, 2018

Good time good services El servicio está muy bueno, la espera fue muy agradable, pase al área de ventas y luego al área de partes, fui atendido de lo más bien y obtuve la inf More

by CHECHO.DELAFUENTE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hector Mendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2018 -

Tropical Ford responded

Gracias por la revisión! Estamos muy contentos de saber que ha tenido una experiencia agradable con nosotros. ¡Apreciamos su negocio y la recomendación, y esperamos su próxima visita!

October 13, 2018

As always great and friendly i always went to tropical ford with all my trucks I bought a new truck in July 2016 and have had a lot of problems that management doesn't want to tak More

by dominickdmrtn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hernan Fontana
Oct 16, 2018 -

Tropical Ford responded

Dominick, we are sorry to hear that the purchasing side of things doesn't work out for you at our store. We appreciate you planning to continue to use us for service, and we look forward to seeing you again! If there is anything we can do for you, please reach out!

October 12, 2018

My favorite dealer. Tropical Ford in South Orlando Fl is a great dealer, the treatment, service and quality is excellent from its employees and technicians. Thank you !!! More

by SUPERRAFY5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vitalie Munteanu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elsie Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Gonzalez
Oct 16, 2018 -

Tropical Ford responded

We're so glad you had a positive experience with us! Thanks for the feedback and we'll be sure to let Elsie know to keep up the good work. We look forward to seeing you again!

October 11, 2018

Great experience at Tropical Ford! Hernan was great to work with. He was very responsive and provide answers to my issues with the truck as he learned of them. He worked with me on th More

by CAIDUCK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hernan Fontana
Oct 15, 2018 -

Tropical Ford responded

Thank you for the kind words about Hernan! Please let us know how we can be of help to you in the future!

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