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Tropical Ford - Service Center

Orlando, FL

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900 Reviews

900 Reviews of Tropical Ford - Service Center

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November 28, 2018

Dominick was very very rude I felt I had poor customer service by Dominick. I went in for a recall. He was rude I didn’t make an appointment. He was NOT friendly at all. Rude. More

by veganmarissa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dominic Wolfer
November 28, 2018

Good be better. Bringing the car in the service agent had an attitude and so did the cashier was not told the advantage care was only good on my 2000 Ford Mustang and More

by ROSIE.MITCHELL407
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jonathan Gonzalez, Gaylon Stewart
November 28, 2018

Rarely good La gentes es amigable con las personas y explicar bien las cosas que van a trabajar me gusta como tratan al cliente sin ningun problema More

by LIRA635
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hector Mendez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2018 -

Tropical Ford responded

Muchas gracias por su comentario! Esperamos que tengas un gran día.

November 28, 2018

Routine Maintenance. Great service. They were more concerned about getting me out in time than I was. Offered a ride but did not need. Thanks and will be back as usual. More

by DOUG72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hector Mendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2018 -

Tropical Ford responded

Our goal is to get you back on the road as soon as possible! We're glad your experience was a great one. Thanks for stopping by, Doug.

November 27, 2018

Semi annual check My visit included a multiple check up and I needed a part that was not on site. They quickly dispatched their courier to pick It up so my wait was sh More

by JOHNB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vitalie Munteanu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hector Mendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Langenderfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Sheppard
Nov 28, 2018 -

Tropical Ford responded

Thanks for the positive review John! We are glad your service was quick and satisfactory! We look forward to having you back!

November 26, 2018

Problem solved Problem quickly located and solved. The service was provided the same day I called the dealer with the problem. Appreciated the shuttle service. Al More

by CUSABYHDMC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dominic Wolfer
Nov 27, 2018 -

Tropical Ford responded

Thank you for the review! We are glad to hear that we were able to find and solve the problem with your vehicle quickly. Thank you for sharing your experience with us and we hope you choose us the next time your vehicle needs to be serviced.

November 25, 2018

Truck window replacement. I had a helpful and pleasant experience to service my F-150 for a broken defroster that required a total rear window replacement. Juan the service adv More

by Chief921
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Juan Santiago
Nov 27, 2018 -

Tropical Ford responded

Thank you for the great review! We are glad you were happy with the work our service team and Juan did for you and your F-150. Let us know if there is anything else we can help you with.

November 24, 2018

Best service in town Tropical Ford has always provided excellent service, which is why my family and I will continue to go back. The staff is always friendly and consider More

by JACKIE A
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dominic Wolfer
Nov 27, 2018 -

Tropical Ford responded

Thank you for the great review, Jackie! We appreciate you and your family's continued loyalty with us and our service team. Your encouraging words will be shared with the service team. Thanks again and we look forward to your next visit.

November 22, 2018

Everything Covered We did not know about some recalls on our 2014 Ford Focus and everything was covered by Ford. Today is Thanksgiving, so I'm thankful. More

by MGRATZ71
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dominic Wolfer
Nov 27, 2018 -

Tropical Ford responded

We are thankful for your review! We appreciate you taking the time to leave us a review, especially on a holiday. We are glad to hear that you appreciated the work we did with your vehicle and the recalls. Let us know if there is anything else we can do for you or for your vehicle.

November 22, 2018

Continued Excellent Service Tropical Ford continues to provide exceptional service for our vehicles. The visible staff is pleasant and efficient. Liz, the cashier, in partic More

by Ferg448
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hector Mendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2018 -

Tropical Ford responded

Thank you for the review! We are glad to hear that you are a fan of our service and we appreciate your business. We will let Liz know to keep up the great work as well. Thanks again.

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