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900 Reviews of Tropical Ford - Service Center
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January 01, 2019
Factory recall Went in for courtesy oil change with a print out. Everyone forgot it especially at time of check out. I had to constantly remind them of it. Problem s Went in for courtesy oil change with a print out. Everyone forgot it especially at time of check out. I had to constantly remind them of it. Problem solved...for that moment. Minutes after I got home, they called and told me about a factory recall on airbags that needs to be done. They said nothing in the almost 2 hours I was there for the oil change. So I went back. At time of pick up again, they tried charging me for the same oil change again. Seems communication is lack there-of and nobody reads or understands what courtesy means in the English language. There's one thing that I can't stand is when someone is talking to you in English and then stops to have a conversation with someone else in Spanish while looking at you and laughing. Total DISRESPECT! That is EXACTLY what I went through and had to deal with. If you are going to make fun of someone, make sure they cant understand you or do it where the customer cant hear or see you do it. More
by BABYTAZ010703
Verified Customer
December 28, 2018
Tire change Service was well done in a short períod of time. The attendant was very gentle and the price was fair for the type of service Service was well done in a short períod of time. The attendant was very gentle and the price was fair for the type of service More
by Balducci
Employees Worked With
December 27, 2018
Great service I had spoken to Elsie. She remembered me from a conversation that we had months earlier. The fact that she remembered me and my concerns spoke volumes I had spoken to Elsie. She remembered me from a conversation that we had months earlier. The fact that she remembered me and my concerns spoke volumes about the level of customer service you can ecow the at Tripical Ford. ! More
by Ozymandiez
December 25, 2018
Excellent Fast and excellent service! Caring and sharing! Friendly dedicated staff! Helping you with knowledge of your car! Mechanic told you about your car! Wo Fast and excellent service! Caring and sharing! Friendly dedicated staff! Helping you with knowledge of your car! Mechanic told you about your car! Wonderful staff! More
by mustang5
Employees Worked With
Hernan Fontana
December 23, 2018
Great Awesome service and customer service very helpful and kept me informed of everything A+ service highly recommended will definitely be back never a iss Awesome service and customer service very helpful and kept me informed of everything A+ service highly recommended will definitely be back never a issue at Tropical Ford always A+ service More
by kimbaninja69
Employees Worked With
December 20, 2018
Part of service requested was not done Asked for alot of things to be done including checking all fluids when I picked up the truck and checked the transmission fluid level it was bone dry Asked for alot of things to be done including checking all fluids when I picked up the truck and checked the transmission fluid level it was bone dry and the power steering fluid was low More
by diver2094
Employees Worked With
December 18, 2018
Battery replacement Good reception and very clean waiting area. Could use a couple more seats during peak hours. My only complaint was the time estimate that was given to Good reception and very clean waiting area. Could use a couple more seats during peak hours. My only complaint was the time estimate that was given to me. It took twice as long as the estimate which was only 2 hours total. I was a walk in so Ai should grateful given the holiday season. More
by JHAYNES221
Employees Worked With
December 16, 2018
Dom is amazing Dom was able to assist me with getting a tune up. He also advised that I add. The additional warranty on the vehicle since mine had just run out. Dom was able to assist me with getting a tune up. He also advised that I add. The additional warranty on the vehicle since mine had just run out. In the past I would have passed on that however my car is mostly a computer at this point and a simple fix could be a lot of money. He brought me to the sales department and that gentleman couldn’t of been nicer. Both of there employees should be commended. More
by WARREN.COYLE
Employees Worked With
Dominic Wolfer
December 16, 2018
SERVICE DEPARTMENT THE ADVISOR TOOK GOOD CARE OF ME RIGHT AWAY AND EXCELENT SERVICE AND KEEP MY VEHICLE CLEAN ALL THE TIMES AND FASTER. HOPE YOU GUYS HAVE GOOD HOLIDAY. THE ADVISOR TOOK GOOD CARE OF ME RIGHT AWAY AND EXCELENT SERVICE AND KEEP MY VEHICLE CLEAN ALL THE TIMES AND FASTER. HOPE YOU GUYS HAVE GOOD HOLIDAY. More
by captain45
Employees Worked With
December 16, 2018
Warranties Recall After I talked with advisor on your service department , I bring May car for the warrantee service and you Procede to fix everything that my card nee After I talked with advisor on your service department , I bring May car for the warrantee service and you Procede to fix everything that my card need it ... More
by 2010HECTOR
Employees Worked With
Jonathan Gonzalez, Juan Santiago, Hernan Fontana
