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900 Reviews of Tropical Ford - Service Center
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January 09, 2019
Great customer service They are very friendly and helpful. Not long waits. Explains all service. Helpful with the recalls and I trust Tropical Ford for all my business. They are very friendly and helpful. Not long waits. Explains all service. Helpful with the recalls and I trust Tropical Ford for all my business. More
by shortcake5858
Verified CustomerEmployees Worked With
January 08, 2019
Oil leak and Tire pressure light on. I was most concerned when my tire pressure light came on and I had just purchased a new tire from another dealer. I was afraid it was a faulty sensor I was most concerned when my tire pressure light came on and I had just purchased a new tire from another dealer. I was afraid it was a faulty sensor and envisioned a huge bill. Come to find out the sensor was correct and Im had a nail in my tire, The oil leak was around the filter. The technician was able to correct that with proper installation of a new filter. All in all I was able to use the free oil change coupon on my file and rewards points helped to reduce the amount I had to pay! Wonderful experience. More
by COPACITY
Employees Worked With
January 08, 2019
Great Service Had “The Works” done recently on my Ford Edge. Service was great. Will continue to use this service department for all of my service needs. Had “The Works” done recently on my Ford Edge. Service was great. Will continue to use this service department for all of my service needs. More
by ella92
Employees Worked With
January 08, 2019
quick service Is really good services and price to keep doing the maintenance of my truck here. The waiting area is clean and comfortable. The personal is friendly Is really good services and price to keep doing the maintenance of my truck here. The waiting area is clean and comfortable. The personal is friendly and answer all my questions. More
by ANGIE22NURSE
Employees Worked With
January 05, 2019
My engine light went on and I was so scared,. I called my salesman Vitale and he was so amazing, got everything taken care of for me. I bought the car 2 years ago when my husband passed away and I called my salesman Vitale and he was so amazing, got everything taken care of for me. I bought the car 2 years ago when my husband passed away and Vitale has been there for me every step of the way. Thank you so much!! More
by SDZENI
January 04, 2019
Excellent service Customer service and attention were excellent. Service was fast, good price, thank you.. Customer service and attention were excellent. Service was fa Customer service and attention were excellent. Service was fast, good price, thank you.. Customer service and attention were excellent. Service was fast, good price, thank you.. More
by RALELADI
Employees Worked With
Carlos Sheppard
January 03, 2019
Can't trust them My F350 Ford truck was towed in because it would not start. Juan from the service department called me and said it was the low pressure fuel pump and My F350 Ford truck was towed in because it would not start. Juan from the service department called me and said it was the low pressure fuel pump and it would cost $1300 to repair. I said I guess I have no choice lets do this. At the end of the week he called me and said there's more to it. You need to repair the high-pressure fuel pump and some other stuff that I did not understand what he was talking about. Of course I was mad because I would not of agreed to the first $1300. At first he gave me the $1,300 quote and said that would fix it. Then when he called me back he said it would be another $19,000......... YES $19,000 not $1,900 . I said that was crazy, you told me it only needed $1300 and it would be fixed now its $19,000? He said yes that needed to be done to figure out the rest. Of course I'm mad because they misdiagnosed it and now I'm mad because after Juan spoke to the service adviser or whatever that guys position is. He told me the part was put in and they are not going to take it out. I am responsible for the $1300 even if it did not fix the problem. It's not the $1300 because a new truck will cost more. Its the misdiagnosis I don't want to pay for. Not even going to consider a trade or purchase of a new truck here. Look up on Youtube "Tropical Ford - I will never get a ford again." That shows how they treat you. More
by pszott
Employees Worked With
Juan Santiago, Gaylon Stewart
January 02, 2019
Great Service and friendly Always a pleasure to do business with Tropical Ford, all my servicing needs are handled and I could not be more pleased. I will continue to return Always a pleasure to do business with Tropical Ford, all my servicing needs are handled and I could not be more pleased. I will continue to return More
by runksy
Employees Worked With
Gaylon Stewart
January 02, 2019
Wait longer that they told me The service desk told me the waiting time and the service took longer and the service wasn’t completed even though I paid for everything. The service desk told me the waiting time and the service took longer and the service wasn’t completed even though I paid for everything. More
by HECTORAGDEL
Employees Worked With
Hernan Fontana, Russell Brooks
January 01, 2019
Great Service! Wonderful and timely service!! Thanks Tropical Ford!! Elsie was very responsive and had the part ordered and installed in no time at all! I would reco Wonderful and timely service!! Thanks Tropical Ford!! Elsie was very responsive and had the part ordered and installed in no time at all! I would recommend Tropical Ford! More
by BCARRINGTON32825
Employees Worked With
