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Tropical Ford - Service Center

Orlando, FL

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900 Reviews

900 Reviews of Tropical Ford - Service Center

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April 05, 2021

The service advisors were very helpful. The vehicle was serviced in a timely manner and the issue was resolved.. would definitely recommend them.. Thank you More

by JMARTINEZ45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hector Mendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hernan Fontana, Carlos Sheppard
Apr 13, 2021 -

Tropical Ford responded

Thank you for taking the time to share your positive feedback! We're glad we could take care of your vehicle and have you back on the road quickly. Thanks for choosing Tropical Ford!

April 04, 2021

I don’t know if I will recommend someone since the last two services not been great at all. They need to be trained 1 a month More

by CARLOSJ_RX
Recommend Dealer
No
Employees Worked With
Santiago Hernandez
April 01, 2021

Car looks great. replaced bumper and the parts that were damaged. Only thing missing is my Fusion emblem, which I believe is on backorder. Hopefully will have it within the next week or two More

by dresser56
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Manuel Pancorbo Collison Center
Apr 06, 2021 -

Tropical Ford responded

Thanks for choosing Tropical Ford and for taking the time to leave your feedback! We're glad we could take care of that bumper and those parts for you. We'll be in touch about your Fusion emblem!

March 30, 2021

They took care of all of my concerns in a speedy Manner. Gerson and Santiago were very helpful throught the process. Awesome Service. I recommend everyone to Tropical Ford !!! More

by SLUCIUS413
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gerson Bueno, Santiago Hernandez
Apr 06, 2021 -

Tropical Ford responded

Thanks for all of your kind words about our hard working staff! The team will be happy to know their efforts are being recognized, and we're glad you had an enjoyable visit.

March 30, 2021

I was called by hector the tech who worked one my company sun pet 2019 ford transit 350 that vehicle would be ready for pick up in about 15 minutes from the time we spoke on phone yesterday, I had front brak More

by VICTOR_HENDERSON30
Recommend Dealer
Yes
Employees Worked With
March 27, 2021

It took five hours to fix a nail in the front left tire. I made an appointment for 8am. I didn’t leave until 1 PM. Had someone said something to me I would’ve had someone pick me up. I didn’t leave until 1 More

by berryjohnston
Recommend Dealer
No
Employees Worked With
Hernan Fontana
March 27, 2021

I am thankful for the great service on installing my spoiler on my mustang. Amazing customer service and work on painting. Thank you all. Happy. More

by Andrea
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Manuel
Mar 30, 2021 -

Tropical Ford responded

Andrea, your Mustang looks fantastic, and we're proud to have been able to help you out! If we can ever do anything else for you, don't hesitate to call or stop by the dealership!

March 23, 2021

I am very upset at the fact that after 3 days my check engine light came back on!! I spent the EXTRA money going to the dealer so ensure I have no other issues with my vehicle!!! More

by kalmo827
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ron
March 20, 2021

Santiago was very helpful, he followed the status of my car very often and told me how everything was going , I wait for my car and left very happy More

by molivera8282
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hernan Fontana, Santiago Hernandez
Mar 22, 2021 -

Tropical Ford responded

Thanks for sharing your feedback with us! We're glad everything went so smoothly. Santiago will be happy to hear your kind words as well. We'll be looking forward to your next visit!

Mar 22, 2021 -

molivera8282 responded

Yes , this guy was very kind

March 17, 2021

They spent more than an hour with my car and came to the conclusion that the problem is in the transmission, about 4k to fix, when in fact it was just a loose limp. I do not recommend this dealership More

by rafap2000
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Santiago Hernandez
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