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900 Reviews of Tropical Ford - Service Center
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March 02, 2019
Outstanding service department Everyone is very friendly, hard workers and sincere. I appreciate all the services that was provided for my repairs. Thank you Tropical Ford service t Everyone is very friendly, hard workers and sincere. I appreciate all the services that was provided for my repairs. Thank you Tropical Ford service technicians for all your hard work and for resolving all my service repairs. More
by LCMTZ_174
Verified CustomerEmployees Worked With
Other Employees :
All the service technicians., Juan Santiago, Dominic Wolfer
February 27, 2019
Body repair on rear bumper I had to take my Ford Mustang in for repair because I was rear ended. I want to thank Junior and also Lilly for always keeping me informed on the repa I had to take my Ford Mustang in for repair because I was rear ended. I want to thank Junior and also Lilly for always keeping me informed on the repair of my Mustang. If you need to take your car in for any type of body work Tropical Ford is the place to take it. They did an awesome job. Awesome customer service. More
by Harleygal_2009
Employees Worked With
Junior and Lilly, Bob Franklin
February 26, 2019
Great Carlos is the best glad he is still there Great quick lane Carlos and hector those guys are the best..its very rare to see the same service advisors at the same dealer for many years .dealers Great quick lane Carlos and hector those guys are the best..its very rare to see the same service advisors at the same dealer for many years .dealers usually has a how turn around for service advisors due to pay plan changes all the time ...great job for still keeping those 2 there More
by STEVEN86J
Employees Worked With
Carlos Sheppard
February 24, 2019
Key and key fob made No issues. When right in they told me 60-90 minutes and it was done about 60 minutes later. I will bring car back if need be in future No issues. When right in they told me 60-90 minutes and it was done about 60 minutes later. I will bring car back if need be in future More
by scaley29
Employees Worked With
February 23, 2019
Great service but online system needs work Juan in service took care of my car and even got it fixed under warranty for recall part that went bad. I know techs hate warranty service so I added Juan in service took care of my car and even got it fixed under warranty for recall part that went bad. I know techs hate warranty service so I added an alignment in and offered to have them do a LOF early but, Juan said it was too early. He could have done an up-sell, but didn't. One complaint and I hope it makes work easier for your employees and customers, if your online appointment system does not work and everyone I talked to says it doesn't, please fix it. This is the 2nd time my appointment made online, 2 days in advance, never made it to the service department. The only people who get notified about service appointments are the sales people, who want to by my car. Fortunately, your staff figured it out & got my car fixed in a couple hours, all very nice and professional from the sales guy, to Juan in service and the tech who worked on my car, the woman who cashed me out, even the guy who brought my car out. More
by sensei
Employees Worked With
Jonathan Gonzalez, Juan Santiago
February 23, 2019
Express Service Exceptional I come by the Express Service Center at different times of the day and different days of the week with either one of my two Ford vehicles, my Edge or I come by the Express Service Center at different times of the day and different days of the week with either one of my two Ford vehicles, my Edge or my RV build on an Econoline 450 body. Carlos has always helped me when he’s there or his coworkers when he’s not and everybody shows the professionalism and courtesy of an efficient team! More
by oscottyinflorida
Employees Worked With
Other Employees :
Jonathan Gonzalez, Hernan Fontana, Carlos Sheppard
February 23, 2019
He was very good My headlight was out and they fixed it but had to go back because it blue out again and they fixed it again for me Thank You My headlight was out and they fixed it but had to go back because it blue out again and they fixed it again for me Thank You More
by davidjacques757
Employees Worked With
The person who worked on my car was awesome, Russell Brooks
February 22, 2019
Disappointed I called in the morning and explained that I needed to have an oil change and 43000 mile service as well as have the brakes looked at to troubleshoot I called in the morning and explained that I needed to have an oil change and 43000 mile service as well as have the brakes looked at to troubleshoot a noise and a pulling issue. I was told there was no need for an appointment. When I arrived at 1:30 PM. I was told that there was no way I would be able to get the work done that day because different technicians were needed, they were busy, one of the tech's was out, etc. I opted to have only the oil changed and a check engine light (which had just come on) investigated. The oil change and check engine light work was not completed until 5:10 pm. Other shops will troubleshoot check engine lights for free and I can get an oil change many places in under 30 minutes. I would definitely not recommend this service center. More
by PAUL
Employees Worked With
Dominic Wolfer
February 22, 2019
Dominic was awesome I dropped off the vehicle and Dominic was very courteous and professional, within a couple of hours he had the vehicle repaired and ready to go . I dropped off the vehicle and Dominic was very courteous and professional, within a couple of hours he had the vehicle repaired and ready to go . More
by MIKE.ELITEREPAIR
Employees Worked With
Dominic Wolfer
February 22, 2019
Oil change So I went for oil change and it was done at a slow pace, arrived at 1:45pm and left at 4:30pm. I knew it would take time because I was a walk in, howe So I went for oil change and it was done at a slow pace, arrived at 1:45pm and left at 4:30pm. I knew it would take time because I was a walk in, however it took longer because the mechanic broke the tire sensor that ended up costing $120 at the dealer. They didnt even offer to cover the costs. I'm not a happy camper. More
by JOHANNYHERRERA20
Employees Worked With
Hernan Fontana
