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900 Reviews of Tropical Ford - Service Center
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April 15, 2019
Great service and follow hrough Have always has great service from the Service Department and one of the reasons I stay a customer with Tropical Ford for service and new vehicles. Have always has great service from the Service Department and one of the reasons I stay a customer with Tropical Ford for service and new vehicles. More
by DAVID.HUMPHREYS
Verified CustomerEmployees Worked With
Carlos Sheppard
April 14, 2019
Happy Customer Tropcal Ford is one of the best dealerships for the service. I have been going here for the past 10+years. Their staff is courteous and very friendly. Tropcal Ford is one of the best dealerships for the service. I have been going here for the past 10+years. Their staff is courteous and very friendly. Customer is their first priority. They are very thorough with what they do. They always explain the work they have performed on your vehicle. They take time to listen to and address customers concerns. More
by gmuniversal
Employees Worked With
April 14, 2019
Service Advisor Uninterested in Answering Questions I brought in a 2012 Ford Transit to be serviced, the window motor was bad. First thing I’m told is that they do not keep parts for this vehicle becau I brought in a 2012 Ford Transit to be serviced, the window motor was bad. First thing I’m told is that they do not keep parts for this vehicle because it was not a great seller. It works great for my Newfoundland Therapy Dogs that visit children’s homes and nursing homes weekly. Great way to stand behind your vehicles. Then when I pick it up after approving the actual cost to fix it. I asked a question about the bill and the first thing out of the Service Advisors mouth is “Do you want me to pull up the recorded call.” Really, I just wanted to know about the history charge and the shop surplus charge. Don’t tell me the bill is $685 but in actuality its $750 because of “special charges.” More
by angelkisssssss2
Employees Worked With
Dominic Wolfer
April 13, 2019
Perfect and Fast Was my first time at Tropical Ford and i liked. Simple, fast a good price. Reception is friendly, polite and spend attention of my questions. Was my first time at Tropical Ford and i liked. Simple, fast a good price. Reception is friendly, polite and spend attention of my questions. More
by fernandoctba81
Employees Worked With
April 11, 2019
I will not be back I made an appointment to drop my car off in the morning and have it serviced while I went back to work. Four hours after my appointment time I called I made an appointment to drop my car off in the morning and have it serviced while I went back to work. Four hours after my appointment time I called back to see when I could pick it up and the adviser informed me that the technician hadn't looked at my car yet. I told him I needed to pick up my car in an hour and a half so they needed to have it looked at immediately. I called back in an hour to make sure they were working on it and I was told that the Tech didn't notice the issue I came in for but that my check engine light came on when he drove it. The check engine light was not on when I dropped off my car so this concerned me. I told him I was coming to get my car and not to do anymore work. When I got there my car was nowhere in sight, my keys weren't at the front, and the Tech had left so we couldn't talk about the issue. I got my keys back and was infuriated. I will never go back to this Ford. More
by Lola
Employees Worked With
Juan Santiago
April 11, 2019
third instance of refusing to remove change oil words from d same as above. third purchase of auto from this dealership and it stinks the way i was treated. i am not associated in any way. i think this says it a same as above. third purchase of auto from this dealership and it stinks the way i was treated. i am not associated in any way. i think this says it all. stopped going several years ago for refusal to anything about the lighted words and went to a place across from where i live...for more money....decided to give you a try again but.......... More
by TLNDRS1
Employees Worked With
too disappointed to remember. after $700 light is still on.
April 11, 2019
Very professional and helpful. Had service on my truck F-150 and was happy with the service.and the recommendations that was made to service my Ford F-150. Had service on my truck F-150 and was happy with the service.and the recommendations that was made to service my Ford F-150. More
by WMMEDINA38
Employees Worked With
April 10, 2019
Oil change I am so glad I have the lifetime oil changes. It’s a bit out of the way for me but it’s worth the drive. I am so glad I have the lifetime oil changes. It’s a bit out of the way for me but it’s worth the drive. More
by merialyson
Employees Worked With
April 10, 2019
Fast efficient service setup The service problem was analyzed and dealt with quickly. The service rep kept me informed during the time the vehicle was brought in for service. The service problem was analyzed and dealt with quickly. The service rep kept me informed during the time the vehicle was brought in for service. More
by BILL
Employees Worked With
Juan Santiago
April 07, 2019
Got in & out quickly Glad I was able to get service on a Saturday morning & get on my way. Only thing that was concerning was that I got a phone message after leaving that Glad I was able to get service on a Saturday morning & get on my way. Only thing that was concerning was that I got a phone message after leaving that I should call back but the caller had an accent & talked fast. I listened multiple times but never could make out his name. I tried to call back but they didn't know who called me or why. I don't know if it was a sales attempt or a service issue. I hate the sales calls! More
by RACHEL60641
Employees Worked With
