Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
900 Reviews of Tropical Ford - Service Center
Sort by
August 09, 2019
F150 repairs My repair took approximately 8 days to complete. Once I picked up my truck and started driving at home I noticed smoke coming from my vehicle. I had t My repair took approximately 8 days to complete. Once I picked up my truck and started driving at home I noticed smoke coming from my vehicle. I had to return my vehicle for further repairs because the mechanic had failed to correctly re-assemble the engine area he had worked on. To add to my frustration my vehicle was leaking oil due to the mechanics poor workmanship. The oil that was leaking from my truck Stained my driveway in my new home. I am currently trying to figure out a solution to this problem to remove the oil stains from my driveway. The one positive note is that when I return the vehicle the service manager ensured that my vehicle was repaired properly and returned to me promptly within a short period of time that same day. Despite everything, I will not be returning to this dealership for future service of my vehicle. More
by DGCAINES
Verified CustomerEmployees Worked With
David - Mechanic
August 09, 2019
Elsie was amazing. Brought my car in for a few concerns, my old service tech had left and due to previous issues I was referred to Elsie. She was attentive and returne Brought my car in for a few concerns, my old service tech had left and due to previous issues I was referred to Elsie. She was attentive and returned my calls quickly, the work did take longer then expected but again she contacted to let me know. More
by WARREN.COYLE
August 08, 2019
Great Customer Service My entire experience with Tropical Ford has been very pleasant, in fact, I had not intended to purchase my vehicle when I first saw it 1 year ago on t My entire experience with Tropical Ford has been very pleasant, in fact, I had not intended to purchase my vehicle when I first saw it 1 year ago on their lot, but because of my Sale Representative Vitalie, I immediately returned and made my purchase the following day. Well that same service carried over 1 year later when returning for service on my vehicle and Juan assigned as my Customer Service Representative. Juan listened and engaged with me in a positive manner, and even better, communicated with me throughout the day as the servicing was performed on my truck. ...and I believe in credit where credit is due and made sure Juan heard from me how satisfied I was. Both Vitalie and Juan are the main reason I will return to Tropical Ford. By the way, I took a few minutes to track down Vitalie during this last visit and he remembered who I was and we had a great casual conversation and he gave me some pointers on the value of my vehicle and information from Ford on my engine. Again, Nice Job Juan! More
by Happy Customer
Employees Worked With
Juan Santiago
August 06, 2019
Ford Recall plus all my services are at this site. From the beginning arrival. you meet friendly faces, and before you know it the work is done I can't remember all the names but there the best servic From the beginning arrival. you meet friendly faces, and before you know it the work is done I can't remember all the names but there the best service dept you will find anywhere in mid Florida, I am one satisfied customer. Kudos to you all..... Mike More
by Ford Runner
Employees Worked With
Other Employees :
Jonathan Gonzalez, Luis Lino, Hernan Fontana
August 05, 2019
Recall ECM Update As long as Elsie/Service Manager is there, I will continue to use Tropical Ford for my services, etc. Elsie always stays on top of the issues and m As long as Elsie/Service Manager is there, I will continue to use Tropical Ford for my services, etc. Elsie always stays on top of the issues and makes certain everything is done per Fords best practices. Elsie, great job as usual. Keep up the great work! Rick Davidson More
by RLAJ2627
Employees Worked With
Other Employees :
Whomever the service technician/engineer was that perform this work. Please thank them for me.
August 02, 2019
Elsie, my service advisor is the BEST!!!! Elsie is an outstanding employee. She is honest and fair in her dealings with me always! I do have an issue which is disturbing me. One of the mai Elsie is an outstanding employee. She is honest and fair in her dealings with me always! I do have an issue which is disturbing me. One of the main reasons I scheduled this repair visit was to repair/replace the lid of the glove box on the top of the dashboard. When the tech looked at it he quoted the charge as $500.00 to repair. My Milan runs well so I want to keep it but to put $500.into that kind of repair is not cost effective or a reasonable charge. I would like it fixed certainly not for $500. Also the website said I would get a $10.00 credit for using it. I did not get that, Lastly, I asked the cashier to apply my reward points to the invoice. She said I had to move them from your old plan to a newone to transfer them using a pin. No where do I see those instructions on your site. Would like to know where that info is and why this kind of change was made without we clients being advised, More
by COPACITY
Employees Worked With
August 02, 2019
Recall - Focus Juan was my Service Manager and he was awesome from the 1st moment of contact through the completion of the required service which was for recent reca Juan was my Service Manager and he was awesome from the 1st moment of contact through the completion of the required service which was for recent recall. More
by WDMAGERL
Employees Worked With
Juan Santiago
August 01, 2019
F150 repairs Juan was my service advisor. He did a great job and coordinated my repairs and arranged for a rental vehicle. Kept me updated on the progress of the t Juan was my service advisor. He did a great job and coordinated my repairs and arranged for a rental vehicle. Kept me updated on the progress of the troubleshooting and repair processes. Very professional and friendly staff. Complimentary coffee provided as well! More
by DGCAINES
Employees Worked With
Not sure whom my mechanic was, but he did a great job! , Juan Santiago
July 31, 2019
Repair service Service was good no problem with the service I needed service person was. Good and kepped me informed of everything I needed done great team Service was good no problem with the service I needed service person was. Good and kepped me informed of everything I needed done great team More
by jimb43
Employees Worked With
Juan Santiago
July 28, 2019
flat tire repair/replacement I had a flat tire off the car and needed it repaired. It turned out it was too close to sidewall to repair so they replaced it. I never got any warran I had a flat tire off the car and needed it repaired. It turned out it was too close to sidewall to repair so they replaced it. I never got any warranty info on tire or any information on tire except for what was told to me when they told me what they had comparable to what was in stock. More
by GHANSEN5221
Employees Worked With
Russell Brooks
