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900 Reviews of Tropical Ford - Service Center
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August 25, 2019
Good Welcome and Attention Asked for check on tire pressure and fluid levels. Don't think that was done. New battery is fine as requested. Surprised when your used car divisio Asked for check on tire pressure and fluid levels. Don't think that was done. New battery is fine as requested. Surprised when your used car division asked me to sell my vehicle to Tropical Ford. More
by PJM10321
Verified CustomerEmployees Worked With
August 22, 2019
excellent, professional, reliable service we experienced a minor annoying windshield wiper incident..called and made an appointment foe examination....immediately we were welcomed by Elsie an we experienced a minor annoying windshield wiper incident..called and made an appointment foe examination....immediately we were welcomed by Elsie and the car was taken back for examination...Elsie kept up updated on the diagnosis and repair...even showing us the defective parts...the problem was fixed in a shorter time than was communicated and totally repaired! Elsie is professional, friendly and informative...we always feel confident when dealing with Tropical Ford and Elsie!!! More
by GREGORYGERES
Employees Worked With
August 21, 2019
They were *this close* to being great. It was a pleasant experience dropping off the car. They told me the price up front and were very friendly. But then they dropped the ball in provid It was a pleasant experience dropping off the car. They told me the price up front and were very friendly. But then they dropped the ball in providing truly great experience. The car was ready later that day and I told them I would be able to get it if their free shuttle service would come pick me up after work. The shuttle service stops running at 3:00 pm. Not great for picking up a car after work! They could have mentioned that before I left it there. So I planned to do it the next morning before work since they open at 7:00 am. I call for shuttle pickup and they say the driver will contact me. I wait about half an hour and it is getting close to when I have to go to work so I resign myself to calling an uber at my expense. After arranging for the trip and with the driver on the way, then the shuttle calls me and says he is pulling into my subdivision now. Not great communication there. And then after paying for the service they give me my keys and I have to go look for my car in the back lot by myself only to find out that it is covered in mud and bird droppings. They could have easily done simple things to make my experience five stars but didn't put in the effort. At least they didn't screw anything up with the service. I only go there because of where they are located. More
by Ebf2k
Employees Worked With
Whoever was running the cashier that day., Carlos Sheppard
August 17, 2019
Oil change It took 2 hours 15 minutes too much time You don’t put paper in the driver side for the mechanic drive my car You don’t wash the car I have othe It took 2 hours 15 minutes too much time You don’t put paper in the driver side for the mechanic drive my car You don’t wash the car I have other cards in Mercedes Benz they do In Mullinax Ford they wash my car Simple Bad service More
by CAMC2004
Employees Worked With
I don’t know the names , Hernan Fontana
August 15, 2019
A/C REPAIR My Mustang was not cooling and I brought it in to get it checked out. There was a leak in the hose and the Freon was practically non-existent. The s My Mustang was not cooling and I brought it in to get it checked out. There was a leak in the hose and the Freon was practically non-existent. The service tech, Gerry,.checked it out and repaired the hose and added Freon. It is now a pleasure to ride in, considering the temperatures outside. More
by JOHNB
August 15, 2019
Awesome Elsie was awesome and took great care of us. We thank her and your staff for a job well done. Thank You Frank and Paula Coniglio Elsie was awesome and took great care of us. We thank her and your staff for a job well done. Thank You Frank and Paula Coniglio More
by FRANKIECONIGS
Employees Worked With
August 12, 2019
Great service Service performed was great. Had the works done and was informed about the cabin air filter replaced and replaced my windshield wipers too. Excellent Service performed was great. Had the works done and was informed about the cabin air filter replaced and replaced my windshield wipers too. Excellent job. More
by Mustangrider
August 12, 2019
Great Service Tropical Ford is a extremely professional environment and the staff is full of highly trained professionals. Would recommend doing all your maintenanc Tropical Ford is a extremely professional environment and the staff is full of highly trained professionals. Would recommend doing all your maintenance and services at Tropical Ford. More
by EMMANUELCARCHI
Employees Worked With
August 11, 2019
Explorer warranty & service Appreciated Elsie working with me to get this warranty work done. Also needed some other service work done. It was challenging to communicate because Appreciated Elsie working with me to get this warranty work done. Also needed some other service work done. It was challenging to communicate because I was out of town. Elsie was able to text the information and work through it. Thank you More
by EDPETROS62
Employees Worked With
August 11, 2019
Communication The issue still is communication, I took my car for a recall, and 2 codes. I called 5 times and had to hang up because I got tired of waiting for some The issue still is communication, I took my car for a recall, and 2 codes. I called 5 times and had to hang up because I got tired of waiting for someone to take the call. Finally, on try number... 4, 5, I got to talk to Gérson ( I think this is how you spell it) who finally told me of the stud of my car. Is not the work done by the mechanics but, the customer service the advisors provide that makes this review not a positive one. More
by catahuanco
Employees Worked With
N/A, Gaylon Stewart
