Tropical Ford - Service Center

Great to work with professional and caring people. Your employees make me feel important and valuable. I was listened to when it came to my concern. Keep up the great work I see myself coming back for Your employees make me feel important and valuable. I was listened to when it came to my concern. Keep up the great work I see myself coming back for years. Shari More

Are you helping me, oh this person is? Oh back to you again. Not too pleased with my last trip. All I needed initially was an oil change. Should be pretty simple. Well when I parked my car and told the booth I n Not too pleased with my last trip. All I needed initially was an oil change. Should be pretty simple. Well when I parked my car and told the booth I needed an oil change they sent me inside to the “man in the yellow shirt”. I told him they sent me to you to request an oil change? He states, oh you’ll want to go out to the booth. I said they sent me to you. He says we’ll go back in and check with them. I go back to the booth. The booth gets a manager. The manager sends me back inside the building and FINALLY my oil change is scheduled. They said it should take an hour. Hour 20 minutes tops. I wait an hour and 35 minutes in the provided waiting room. When I get tired enough to look I see my car waiting there. I was told before I waited that someone would come get me when my vehicle was done. That never happened. I also asked them to look over my breaks. That never happened. Just a comedy of errors that could easily be prevented. Unhappy. More

Explorer Recall I bought my vehicle at Tropical Ford so I could get my service work done there, Elsie got me in and out in a vary timely manner. Great job Elsie!! Tha I bought my vehicle at Tropical Ford so I could get my service work done there, Elsie got me in and out in a vary timely manner. Great job Elsie!! Thanks More

Oil change service Excellent service and care by the staff. It is very convenient to be able to stop by without an appointment for an oil change. Thank you for a posit Excellent service and care by the staff. It is very convenient to be able to stop by without an appointment for an oil change. Thank you for a positive experience. The donuts are a plus! More

Tune up Awesome great service good people and a good deal good on getting the job done just a good good good experience and very speedy I will be back Awesome great service good people and a good deal good on getting the job done just a good good good experience and very speedy I will be back More

Oil change Good service, but they need new furniture in the waiting area.The furniture is wore out.I was happy with everything overall.I will be returning. Good service, but they need new furniture in the waiting area.The furniture is wore out.I was happy with everything overall.I will be returning. More

Great experience Everyone is always super helpful when I need it the most. I will bring my car here again. Bryan makes sure that everything is done to the poin. He als Everyone is always super helpful when I need it the most. I will bring my car here again. Bryan makes sure that everything is done to the poin. He also makes sure that he lets you know what is going on every step of the way. Thank you for all that you do. More

Service dept No problems ..wound be nice if they offered a free car wash..slot of dealerships do...all j tool it in for was re ccx all and oil change.. No problems ..wound be nice if they offered a free car wash..slot of dealerships do...all j tool it in for was re ccx all and oil change.. More

Hernan was very polite and courteous. He kept me informed on the status of my vehicle the whole time it was there and found problems with my vehicle I didn't know, Thanks Hernan!!!👍🙋‍♂️ on the status of my vehicle the whole time it was there and found problems with my vehicle I didn't know, Thanks Hernan!!!👍🙋‍♂️ More

Great experience Gaylon was a great service advisor. He communicated with me the issues and fixed them as quickly as possible. I will be happy to recommend him. Gaylon was a great service advisor. He communicated with me the issues and fixed them as quickly as possible. I will be happy to recommend him. More