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900 Reviews of Tropical Ford - Service Center
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January 03, 2020
Super fast! Service was faster than I expected and since I was sick and there with a small child I really appreciated that! Thank you For your help! Service was faster than I expected and since I was sick and there with a small child I really appreciated that! Thank you For your help! More
by esperanzastar
Verified CustomerEmployees Worked With
January 01, 2020
Good services El servicio fue rápido y la información que nos dieron fue muy clara y de mucha ayuda.Tambienla alternativa que nos ofrecieron fue confiable y bastant El servicio fue rápido y la información que nos dieron fue muy clara y de mucha ayuda.Tambienla alternativa que nos ofrecieron fue confiable y bastante buena. More
by Becky
January 01, 2020
Great service ,great people at tropical. I have been talking all four of my vehicles to tropical for years and have never had a problem. thanks for the staff and service. I have been talking all four of my vehicles to tropical for years and have never had a problem. thanks for the staff and service. More
by RUSSELLPERMAUL
Employees Worked With
January 01, 2020
Ok communication Poor communication and Santiago was not prepared and I had to wait over 30 minutes when I got there to pick up car Thank you Poor communication and Santiago was not prepared and I had to wait over 30 minutes when I got there to pick up car Thank you More
by JASONWEISS
Employees Worked With
Juan Santiago
December 31, 2019
Very good The service in collision, the customer service is excellent, professionalism, friendly, quality at work, discipline, concern for informing the state o The service in collision, the customer service is excellent, professionalism, friendly, quality at work, discipline, concern for informing the state of the car, very satisfaction for my service More
by RNILDAVIVIAN
Employees Worked With
Other Employees :
Junior , Jonathan Mella, Bob Franklin, Russell Brooks, Chris Castillo
December 30, 2019
TONY WAS THE BEST! IN SHORT,ASK FOR TONY. IF YOU WANT A STRAIGHT NO HAGGLE, HONEST PERSON IN THIS BUSINESS YOU CAN TRUST ,HE'S YOUR MAN! I WORKED IN THE CAR BUSINESS FOR IN SHORT,ASK FOR TONY. IF YOU WANT A STRAIGHT NO HAGGLE, HONEST PERSON IN THIS BUSINESS YOU CAN TRUST ,HE'S YOUR MAN! I WORKED IN THE CAR BUSINESS FOR LONG ENOUGH TO TELL YOU THAT GUYS LIKE THIS ARE THE PROVERBIAL UNICORN! More
by MARTY L.
Employees Worked With
TONY IN SERVICE
December 28, 2019
Warranty Service Performed We have been loyal Tropical Ford customers for many years now. My family and I have purchased many new vehicles at your dealership. The sales and serv We have been loyal Tropical Ford customers for many years now. My family and I have purchased many new vehicles at your dealership. The sales and service folks are top notch and very helpful. Kudos to them all. I would also like to recognize your Service Tech, Elsie Martinez. Elsie is very friendly and knowledgeable. She always goes out of her way to assist us. When we call her in regards to the status of our repairs, Elsie will let us know right away or get back to us promptly. Thank you Elsie. More
by ATOR796495
Employees Worked With
December 27, 2019
Tropical Ford money hungry! The worst experience in customer service! Carlos sheppard the quick lane advisor said he was the manager and wasn’t going to help me with the refund The worst experience in customer service! Carlos sheppard the quick lane advisor said he was the manager and wasn’t going to help me with the refund after they overcharged me for the oil change and tire rotation. The package was $45 and I was charged $61.41. The cashier Liz said she didn’t close out the ticket to have them adjust it for the refund and Carlos said NO! I told him you just want to take my money and he replied “well yeah, and next time just come back and ask for the works.” There won’t be a next time and i used to go there and in the system it shows the same service I always go for and Hector Mendez was the one that first greeted me and ask if i was a regular and I said yes. Ask him for the same service as usual the oil change and filtro with tire rotation. They decided to charge everything separate instead of giving me the package of the works! Tropical Ford is the worst at customer service!!! Taking my business elsewhere. I even was thinking about buying another vehicle from there but not anymore taking it to another dealership!! More
by Jose QB
Employees Worked With
Other Employees :
Liz cashier did not give full name when requested., Carlos Sheppard
December 26, 2019
Needed some warranty work done. Took my Truck in for some warranty work. The job was perfotmed to my satisfaction.The turn around was quick.and painless.The only reason i didnt give Took my Truck in for some warranty work. The job was perfotmed to my satisfaction.The turn around was quick.and painless.The only reason i didnt give 5 stars is my service advisor seemed to busy to answer my questions.left me feeling a little like i did not matter.Tony is a great guy but i would have liked to know if all of the issues were taken care of.All in all good service .could be great. More
by QBIT33334
December 25, 2019
Great job Tony Fernando was a true professional throughout the whole process of taking care of my car I look forward to working with Tony in the future Thank Tony Fernando was a true professional throughout the whole process of taking care of my car I look forward to working with Tony in the future Thank you Tony More
by microflight_98
Employees Worked With
Tony Fernando
