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900 Reviews of Tropical Ford - Service Center
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Verified Customer
January 17, 2020
Always a great experience The sensor in my 2017 Escape lift gate was not shutting off the interior lights. Service quickly identified the issue as a known issue. Although the The sensor in my 2017 Escape lift gate was not shutting off the interior lights. Service quickly identified the issue as a known issue. Although they had to order the part, Tropical Ford made the repair quickly when I returned several days later. Service is always great at Tropical Ford. More
by JOHNBUCHANAN46
Employees Worked With
Juan Santiago
January 15, 2020
Wonderful customer service, thank you very much for your kind care for my car and I will certainly come back to your dealership next time !! kind care for my car and I will certainly come back to your dealership next time !! More
by JUSEITAKAHASHI
Employees Worked With
Other Employees :
Juan Santiago, Hernan Fontana, Gaylon Stewart, Dominic Wolfer, Carlos Sheppard, Russell Brooks
January 15, 2020
Was Recommended services that were not needed. Brought my vehicle in with 39,000 miles for an oil change, and was recommended to have the transmission and brake fluid flushed by the service adviser Brought my vehicle in with 39,000 miles for an oil change, and was recommended to have the transmission and brake fluid flushed by the service adviser. The reasoning was that these fluids were "dirty". My transmission and brake fluids were never checked by the technicians, so how did they know their condition? I personally checked these fluids once I recieved my car back and the brake fluid was clean and clear while the transmission fluid was light pink, which is expected from a vehicle with only 49k miles. Furthermore, Ford manufacturer does not recommend the transmission fluid be changed until 150,000 miles and has no recommendation on brake fluid. More
by bryan.ashley
Employees Worked With
Carlos Sheppard
January 13, 2020
EZ /PZ They made the service needed easy to deal with. It's conveniently located off 441. It's nice how you can just pull in to have service. They made the service needed easy to deal with. It's conveniently located off 441. It's nice how you can just pull in to have service. More
by TIMOTHY.BAUER
Employees Worked With
Tony
January 12, 2020
The works The service was friendly, waiting area clean and comfortable. Did not like that they called to up sell an additional 200+ in services and could not u The service was friendly, waiting area clean and comfortable. Did not like that they called to up sell an additional 200+ in services and could not understand person (heavy Hispanic accent). More
by Edge Service
Employees Worked With
January 11, 2020
Awesome dealer took my car to get it serviced and they were on point with everything👍tony in the service department awesome costomer service thank you tony👍 were on point with everything👍tony in the service department awesome costomer service thank you tony👍 More
by MINGO.79
Employees Worked With
Tony service department
January 10, 2020
Not the service I expected My car would not start on December 28. It was towed to the dealership on Sunday December 29. Monday I call and they seemed to not to be able to loca My car would not start on December 28. It was towed to the dealership on Sunday December 29. Monday I call and they seemed to not to be able to locate my car and not concerned. Basically nothing was done to my car until the following Thursday. I would have expected my car to be washed and vacuumed for my inconvenience.. More
by StephA
January 09, 2020
I had a great experience with Tony the service guy advised me to check some other things that my mustang needs to be checked out on and he offered me a good deal on the service that is needed to get m advised me to check some other things that my mustang needs to be checked out on and he offered me a good deal on the service that is needed to get my car back on track and in good running condition so I am very great full of him for that and y’all should be happy to have a service guy like Tony...👍🏼 More
by SURFSUPGT
Employees Worked With
Tony service department he gets a 5??
January 05, 2020
Bad experience My personal review and opinion is bad we arrive here for a recall and they told me 3 differents versions about my problem between 24 hrs, ( 1= free, My personal review and opinion is bad we arrive here for a recall and they told me 3 differents versions about my problem between 24 hrs, ( 1= free, 2=$ 1200 3- over 2,000) of course i dont accept this, also i ask for the manager and never he come to us, More
by CHARLIELECHUG
Employees Worked With
Juan Santiago
