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Tropical Ford - Service Center

Orlando, FL

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900 Reviews

900 Reviews of Tropical Ford - Service Center

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March 13, 2020

Listened to my concerns, found solutions to some odd issues and the shuttle option is great! Always much better then the competition. Will definitely recommend. More

by RHONDAB74
Recommend Dealer
Yes
Employees Worked With
Elsie Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hector Mendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Langenderfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hernan Fontana, Carlos Sheppard, Anthony Ferrrando, Gerson Bueno, Santiago Hernandez, Donny Larson
Mar 16, 2020 -

Tropical Ford responded

Rhonda, we are happy to know you had a great experience at Tropical Ford. Thank you for the feedback and recommendation, let us know if there's anything else we can do to help.

March 12, 2020

Made appt online. When I arrived I aS told that I want on the list since I used the online scheduled. That was surprising. I brought truck in for oil change and alignment and advised truck killing to left an More

by Jberryhill
Recommend Dealer
No
Employees Worked With
Mar 27, 2020 -

Tropical Ford responded

Thank you for taking time to leave this review. First, we’re happy to hear that you had amazing experiences with several members of our team. We would like to discuss the problems that you’re having in greater detail. Please reach out to Jack Swain at (888) 215-2256.

March 11, 2020

Tropical Ford’s service department is awesome! They treat people like they care. Their service is fast, efficient, and reasonable. When I go there I don’t feel like they are trying to add unnecessary servic More

by BECKY.A.CHAPMAN
Recommend Dealer
Yes
Employees Worked With
Hector Mendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2020 -

Tropical Ford responded

This is what we love to hear!! Thank you so much, Becky, for your 5 star review and the recommendation. We pride ourselves on our staff's personable nature and friendly demeanor. Please, let us know if we can ever help you further!

March 06, 2020

Tony was helpful and thorough. I’ve had issues with this car for a while; he took the time to get to the bottom of it. More

by esperanzastar
Recommend Dealer
Yes
Employees Worked With
Anthony Ferrrando
Mar 09, 2020 -

Tropical Ford responded

Thank you so much for your kind words! We truly appreciate you taking the time to review us and let us know how we did! We will be sure to pass your compliments on to Tony!

March 06, 2020

service This is the second time I've had my car in for service. They are always very thorough. If I need to I will bring my car back for service/maintenance. More

by Lisarenz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Ferrrando
Mar 09, 2020 -

Tropical Ford responded

Thank you for the return business! We are so appreciative of the time you took to review and recommend us! Please, let us know if there is ever anything more we can do for you!

March 05, 2020

Elsie is always, kindly ready to help with any concern. She is a proud advocate for the Ford Company. I really like to know Elsie is there to help with any car concern. I don't think Tropical has Serv More

by Lhoreth
Recommend Dealer
Yes
Employees Worked With
Elsie Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2020 -

Tropical Ford responded

Thank you for the 5-star rating! We love hearing feedback on one of our own and will surely pass your kind words on to Elsie. We look forward to working with you in the future!

March 04, 2020

Great Service Service provided was outstanding from the point of contact through service to the receipt of my vehicle. Service manager was understanding and displa More

by WDMAGERL
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donny Larson
Mar 09, 2020 -

Tropical Ford responded

Thank you for your 5-star rating! We are ecstatic to hear about the outstanding service you received. We hope we can work with you in the future!

March 02, 2020

From the first moment I met Tony, he welcomed me to the dealership in a warm, friendly, professional way. He helped me with a warranty concern, and went above and beyond to resolve the problem. I highly More

by rgordon6
Recommend Dealer
Yes
Employees Worked With
Anthony Ferrrando
Mar 04, 2020 -

Tropical Ford responded

Thank you for your kind words and recommendation! We appreciate your feedback and compliments to Tony - he will be thrilled to hear them. Please reach out to us if we can further assist you and we hope to see you again soon!

March 01, 2020

I left my car with tropical ford after some damage that happened on I4 from construction and debris. It was a seamless process and I appreciate their service. I also appreciate that they fully detailed my More

by JASMINECOICOU
Recommend Dealer
Yes
Employees Worked With
Jr helped me! He was fantastic. , Bob Franklin
Mar 03, 2020 -

Tropical Ford responded

Jasmine, thank you for leaving us this glowing review! We are so glad you had a great experience in our service department, and that your car is as good as new after those damages. Come back soon!

February 29, 2020

New Vehicle Service I've been working with Tony to have my rear camera replaced on my new Escape. Tony has followed up with me consistently while working through the iss More

by mr.b
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Ferrrando
Mar 03, 2020 -

Tropical Ford responded

We are so glad that Tony was able to help you get your camera replaced on the Escape! We appreciate you taking the time to leave us your feedback on your expereince, and we hope that you visit us again!

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