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Tropical Ford - Service Center

Orlando, FL

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900 Reviews

900 Reviews of Tropical Ford - Service Center

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April 25, 2020

My service was quick and easy. Everyone was kind and friendly. The atmosphere was comfortable. I got to walk in the showroom while I was waiting. More

by ROLLERGIRL3185
Recommend Dealer
Yes
Employees Worked With
Hernan Fontana
Apr 29, 2020 -

Tropical Ford responded

That's great. We're so glad you were able to see the friendliness of our staff and so glad we were able to make your experience with Tropical Ford quick, easy, and comfortable. We will be sure to repeat this kind of service for you upon your return. Thank you for this amazing rating and feedback. Stop back in anytime.

April 25, 2020

Tony took care of everything in a professional and friendly way. Handled the recall and checked for any other recalls or problems. Thanks for very good service More

by CLHALL87
Recommend Dealer
Yes
Employees Worked With
Anthony Ferrrando
Apr 29, 2020 -

Tropical Ford responded

Thank you for taking the time to provide your feedback of your experience with Tropical Ford and acknowledging Tony. Tony is awesome and we'll be sure to share this amazing feedback with him. Thank you for choosing Tropical Ford and we hope you feel free to contact Tony or Tropical Ford with any future questions or updates.

April 24, 2020

Amazing work. The best detail department in a dealership. Not many dealerships pay attention to detail when cleaning the interior of a vehicle. The did a phenomenaljob on mine. My truck looks like new again. More

by AJHERRERO7
Recommend Dealer
Yes
Employees Worked With
Rony
Apr 29, 2020 -

Tropical Ford responded

That's awesome. We really appreciate the compliment of being one of the top detail departments on a dealership. We'll definitely share this feedback with our detail team. We're so glad you enjoyed the look of your vehicle. We look forward to being able to make your truck look brand new all over again. Thank you for choosing Tropical Ford and enjoy your phenomenal truck.

April 24, 2020

We absolutely LOVE Tony. He was friendly and very knowledgeable from our first interaction. We just moved from SoFlo and have several Fords that will need regular service. Thanks to Tony Tropical F More

by 6121GREATWATER
Recommend Dealer
Yes
Employees Worked With
Anthony Ferrrando
Apr 29, 2020 -

Tropical Ford responded

Anthony is most definitely a vital member of our team and we're so glad you were able to witness that first hand. We hope you enjoy your new residence and we look forward to continue this excellent level of service for you. We'll be sure to share the feedback with Tony. Feel free to contact Tony or Tropical Ford any time with any future questions or updates. Thank you for taking the time to provide this feedback and excellent rating. Until next time.

April 24, 2020

I went for a simple oil change and tire rotation. Whoever worked on the vehicle could not get it right. After leaving the dealership and already half way to my next destination I had to return because someon More

by PERALTAJRM
Recommend Dealer
Yes
Employees Worked With
Jack Grace
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Gutierrez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Vitalie Munteanu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Mella, Hernan Fontana
May 01, 2020 -

Tropical Ford responded

Thank you for taking time to leave this review. We work hard to ensure that every customer that chooses us for services leaves happy. We would like to hear more about why the work performed was not satisfactory. Please reach out to Carlos Sheppard at (888) 215-2256.

April 22, 2020

Great and fast service The improvement in the service department at Tropical Ford has been nothing short of amazing. They make sure you feel welcomed and taken care of. Cong More

by R Figari
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Santiago Hernandez
April 22, 2020

Detail I took our Mustang to have it detailed and they did a fantastic job! The paint shined and and she would grab everyone's attention once again. The sta More

by RONBRYNER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Franklin
April 21, 2020

efficient + from time I arrived to time I left was 47 minutes. Granted it was for routine 10k maintenance, but professional and efficient. Social distancing and s More

by harmandwilliam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Santiago Hernandez
Apr 23, 2020 -

Tropical Ford responded

Timeliness is one of the cornerstones of our business and we are so glad to hear that your experience was a positive one. Thank you so much for the feedback and we will remain committed to cleanliness and safety for our staff and our customers. We look forward to getting the opportunity to work with you again!

April 18, 2020

Always great to come visit my new family and the service was quick and precise! Everybody treated me with friendly smiles and respect. What a great day it was! More

by DERRICKMALLET
Recommend Dealer
Yes
Employees Worked With
Elsie Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Santiago Hernandez
Apr 23, 2020 -

Tropical Ford responded

Derrick, thank you so much for the kind words. We truly strive to treat each and every customer like a member of our family. Please, don't hesitate to let us know if there is anything more we can help with!

April 18, 2020

On Friday 4/16 Santiago was a great help when I came to tropical Ford. He answered all the questions and showed good customer service More

by BONDS.MB83
Recommend Dealer
Yes
Employees Worked With
Santiago Hernandez
Apr 23, 2020 -

Tropical Ford responded

This is what we love to hear! Thank you so much for the feedback and rating! We will be sure to let Santiago how well he did during your visit. Let us know if there is anything further we can do for you!

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