Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
900 Reviews of Tropical Ford - Service Center
Sort by
June 17, 2020
Horrible customer service Initially they told me that would take about 1 hour to 1 1/2 to do the oil change, i took a uber back into my office and about 2 hours later i came ba Initially they told me that would take about 1 hour to 1 1/2 to do the oil change, i took a uber back into my office and about 2 hours later i came back with another car change the oil as well and do regular maintenance, after arriving my car was not ready yet, the mechanicals were sitting siting and talking, took another hour to finish, and when they finished they went for a walk without pulling my car out, so basically after 3 hours and half, i took my car that did the oil change and the other car that was supposed to do the same but after being treated like nothing by the staff/mechanicals i decided to never come back to that "QUICK LANE" oil change, even Walmart does replace the oil faster then this place. I purchase 2 chars in this dealers, to never buy another there. More
by JAMIL1
Verified CustomerEmployees Worked With
June 17, 2020
.Best costumer service from Hernan, Carlos, Hector,...and all of them. .Low time for waiting service. .Best Price for Repairs Oo oo oo oo oo all of them. .Low time for waiting service. .Best Price for Repairs Oo oo oo oo oo More
by MSANCHEZ20
June 13, 2020
Had no clue what was wrong with my car, and what could have been a really stressful process was made easy, especially thanks to my service advisor Tony! have been a really stressful process was made easy, especially thanks to my service advisor Tony! More
by SHAN12
Employees Worked With
Tony
June 13, 2020
Had problems with my brakes.. They were able to help. Had to leave the car overnight and they got me home by shuttle. Tony was helpful in setting everything up. to leave the car overnight and they got me home by shuttle. Tony was helpful in setting everything up. More
by ROLLERGIRL3185
Employees Worked With
Tony, Carlos Sheppard, Anthony Ferrrando
June 12, 2020
Top service. Their service is Top with excellent customer service.They also replaced the catalytic converter from our Van E-350 that was stolen. Very good environm Their service is Top with excellent customer service.They also replaced the catalytic converter from our Van E-350 that was stolen. Very good environment. More
by IDEJAIRP
Employees Worked With
Hernan Fontana
June 12, 2020
I received exceptional services from all of the staff members I've dealt with so far especially Vitalie and Jack. I will definitely recommend Tropical Ford. service members I've dealt with so far especially Vitalie and Jack. I will definitely recommend Tropical Ford. service More
by Karen L
June 12, 2020
First time at tropical ford. Employees very courteous and helpful. Kept me updated on service. Dealership was clean and well maintained. Social distancing was well done. helpful. Kept me updated on service. Dealership was clean and well maintained. Social distancing was well done. More
by mdan4
Employees Worked With
Hernan Fontana, Santiago Hernandez
June 11, 2020
I was given a service appointment time that worked well for my schedule. Every team member was courteous and helpful. The work took less time to complete than expected. My service rep Tony was extraordina for my schedule. Every team member was courteous and helpful. The work took less time to complete than expected. My service rep Tony was extraordinary. More
by rucleare
Employees Worked With
Anthony Ferrrando
June 11, 2020
Excellent customer service, excellent work. I waited to submit my review as I wanted to see if the work would yield a result while driving. And it has! Tony is an excellent service advisor. Super persona submit my review as I wanted to see if the work would yield a result while driving. And it has! Tony is an excellent service advisor. Super personalized care and concern for my vehicle. He was more upset than I when my lousy extended warranty failed to extend services. Right than I knew I would get the car fixed with Tropical. Tony and his team are a asset to Tropical. They all deserve to be praised for the level of professionalism with their customers. More
by NATASHALUGO75
Employees Worked With
Gentleman who actually fixed my check engine issue , Anthony Ferrrando
