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Tropical Ford - Service Center

Orlando, FL

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900 Reviews

900 Reviews of Tropical Ford - Service Center

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July 16, 2020

Good service, amazing people! Exelent atention in general, i miss the donuts in waiting area, i know because the covid, i repeat at the future same place! More

by Jose
Recommend Dealer
Yes
Employees Worked With
Jack Grace
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Gutierrez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Isabel Langenderfer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Vitalie Munteanu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hector Mendez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Langenderfer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Mella, Bob Franklin, Carlos Sheppard
Jul 20, 2020 -

Tropical Ford responded

That's great! We are sorry the current times to prevent us from providing donuts but we'll be sure to bring them right back once it is no longer an issue. Thank you, Jose, for this review, and thank you for being a returning customer. We look forward to seeing you again and providing donuts again hopefully soon.

July 13, 2020

My experience was excellent I received an excellent service. Tony did a very good job. He explained everything to me and it was easy to go thru the service. More

by GUS1115
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Ferrrando
Jul 20, 2020 -

Tropical Ford responded

Thanks for taking the time to let us know how we are doing! We're happy to hear that Tony was helpful during your recent visit! If you ever need help in the future, we’re always happy to do so!

Jul 20, 2020 -

Tropical Ford responded

That's great! Thank you for providing this valued feedback on your service visit. We are so glad your service was nothing short of excellent and Tony was well accommodating and informative. We'll be sure to pass along these kind words to him. Thank you for choosing Tropical Ford and we hope to see you again.

July 13, 2020

great serv. was treated well. very kind person. tony had mechanic analyze electrical problem and within a reasonable time produced a result. I would recommend him More

by REMURRAYJR96
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Ferrrando
Jul 20, 2020 -

Tropical Ford responded

Thank you for your recommendation and positive feedback about your recent experience with our service department and Tony! Please let us know if there is anything else we can do for you.

July 11, 2020

Tony is the best Service Adviser I have ever experienced. He is an asset to your organization. Tony is an amazing gentleman. He deserve promotion and raises too More

by ALBERT.CLARKE17
Recommend Dealer
Yes
Employees Worked With
Anthony Ferrrando
Jul 20, 2020 -

Tropical Ford responded

Thank you, Albert, for choosing to work with Tony and Tropical Ford. He is a major asset to our organization and we'll be sure to forward this feedback to Tony and management. Thank you again, Albert, for this vital feedback and we hope to see you again.

July 11, 2020

Great service Tony from the service department treat me super super professional and explain the kind of service need my car. First time taking my car to Tropical Ford definitely you have a customer More

by TORRESH013
Recommend Dealer
Yes
Employees Worked With
Anthony Ferrrando
Jul 20, 2020 -

Tropical Ford responded

We appreciate the kind words! We’re happy to hear that our service team took great care of you! Tony will appreciate the shout out! Thank you for visiting us, and we look forward to working with you again in the future!

Jul 20, 2020 -

Tropical Ford responded

Excellent! Thank you for choosing Tropical Ford and allowing us to show you how we conduct our service visits. We are so glad you were assisted by Tony. He plays a major role in our team and is ready to help everyone who steps in the door. We will pass along this feedback to Tony. Again thank you for choosing Tropical Ford and we are so glad we earned you as a customer.

July 10, 2020

Great Place Customer service is on point. Santiago is the best and he is always willing to help and his always has a good attitude. I Recommend this place! More

by tokenamzl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Santiago Hernandez
Jul 20, 2020 -

Tropical Ford responded

This is what we strive for! We’re happy to hear that our service team took great care of you and Santiago will appreciate the shout out! Let us know if you need anything in the future!

Jul 20, 2020 -

Tropical Ford responded

Thank you for being a returning customer of Santiago and Tropical Ford. We are so grateful for the support and kind words of Santiago which we will be sure to share with him. Thank you for choosing and continuing to choose Tropical Ford and we look to seeing you again.

July 09, 2020

Donny was wonderful!!! The experience was nice, I had to have a back up camera replace and had to come back due to the part not being in, that was not the most convenient. More

by SHAWNA.WALLACE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donny Larson
Jul 20, 2020 -

Tropical Ford responded

Thank you for taking the time to leave this feedback, Shawna. First, we are happy to hear about Donny’s top-notch customer service. This is what we strive to provide to everyone that chooses to do business with us. We have discussed your wait time with our staff to make sure this situation doesn’t happen again. Please reach out to Carlos Shepard at (888) 215-2256 if you have any additional questions on this matter.

July 09, 2020

The people very nice but I need to come back because they change the air filter a/c but they left it sounding with something loose and the dashboard off. More

by LEONBROTHERS03
Recommend Dealer
Yes
Employees Worked With
Jul 20, 2020 -

Tropical Ford responded

Thank you for taking time to leave this review. We would like to resolve this issue. Please reach out to Jack Swain at (888) 215-2256.

July 08, 2020

Tony is the man! Tony beat the competitor's prices and threw in a rental for still under the next best quote. I would recommend anyone looking for a new service depart More

by R.BLAKE.FINLEY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Ferrrando
Jul 10, 2020 -

Tropical Ford responded

Thank you for taking the time to leave such a positive review for our service department! Tony is a fantastic asset to our team and was more than happy to help get you back on the road. We hope to work with you again in the future!

July 07, 2020

Service Render (Severe Seals Leaks ) Carlos and his team are exceptional Technicians and Mechanics , job well done great job vehicle were ready as promised i recommend to my friends for More

by JSMITHORL97
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlos Sheppard
Jul 10, 2020 -

Tropical Ford responded

Thank you for sharing your experience with us! We are happy to hear Carlos and the rest of the service term were able to help you out. Thank you for the recommendation and we look forward to working with you again soon!

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