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Tropical Ford - Service Center

Orlando, FL

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900 Reviews

900 Reviews of Tropical Ford - Service Center

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December 07, 2020

Easily the worst service I have ever received. They do not value your time and struggle to do less than the bare minimum. I wouldn't recommend ever going there. More

by millerdalton39
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Santiago Hernandez
December 05, 2020

I always get great service at Tropical Ford. Everyone there is so nice to the customers. I will definitely buy my next truck at here More

by StephA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elsie Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Sheppard
December 03, 2020

Santiago is the best mechanic I’ve found since leaving California, where I never had to worry that they didn’t know what they were doing or if they were ripping me off. I’ve dealt with Santiago twice now More

by TIMGUY1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Santiago Hernandez
Dec 04, 2020 -

Tropical Ford responded

That's awesome. Thank you for taking the time to provide this valued review of Santiago. We'll be sure to share this feedback with him and the management team. Thank you for choosing and continuing to choose Santiago and Tropical Ford

December 01, 2020

The service department staff we're very helpful and knowledgeable. Carlos and the staff took care of all of the vehicle service needed with in a timely manner would definitely recommend them... More

by JMARTINEZ45
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hernan Fontana, Carlos Sheppard
Dec 04, 2020 -

Tropical Ford responded

Thank you for this valued feedback of Carlos and our service department. We truly appreciate your business and support. Thank you for choosing Tropical Ford, and we hope to work with you again in the future.

November 30, 2020

As always I receive great customer services from the Service Department, great team. I can always depend on this service department/ Thanks for your services Betty More

by BETTY.LASTER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Carlos Sheppard, Gerson Bueno
November 28, 2020

We have been dealing with T/F for over 35yrs. The service we have received has been outstanding !!! The service manager there is very professional. More

by CURVISO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Langenderfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2020 -

Tropical Ford responded

Thank you so much! We not only appreciate your most recent visit and feedback, but also you business over the past 35 years! We look forward to seeing you again soon!

November 26, 2020

Everyone was courteous and helpful.Fast service the Everyone was courteous and helpful. Fast service the checkout process was easy and the girls were friendly and attentive. Service guys very helpful More

by ALBANELLYAGUDELO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gerson Bueno
Dec 01, 2020 -

Tropical Ford responded

That's so great to hear! We are very excited that you had such a great and easy visit with us! We appreciate your business and look forward to seeing you again!

November 21, 2020

I brought my car here since my friends and family have always recommended this dealership. Thank you for a great experience and a great customer experience, thank you. More

by GMAN8034
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elsie Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hector Mendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2020 -

Tropical Ford responded

We appreciate you choosing us and look forward to working with you again in the future. Please do not hesitate to reach out to us if there is anything more we can do for you.

November 20, 2020

I can`t say enough about Bryan Langenderfer and the way he always takes care of my daughter Shayna and her vehicle needs. I`m quite sure that he`s the same way with all of his customers. Being so far away More

by tatruscello
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Langenderfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hernan Fontana
Nov 25, 2020 -

Tropical Ford responded

We are happy to hear that Bryan was able to provide such a great visit for you. If there is anything more we can do for you, please let us know. Thank you!

Nov 25, 2020 -

tatruscello responded

Please just keep up the GREAT SERVICE department that you have!!!!!!!!!

November 19, 2020

First guy was no help at all. Went in for an oil change and a recall on break system. Oil change was done but he didn't do anything about the recall. Thankfully the 2nd guy that checked me out made sure i More

by jerm5963
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hernan Fontana
Nov 25, 2020 -

Tropical Ford responded

Thank you for the feedback. We look forward to another chance to work with you again in the future.

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