Tropical Ford

I had been working with Amir Sahebi of Tropical Ford for several weeks prior to deciding to purchase my vehicle. He was extremely customer oriented with great professional ethnics. He escorted me through several weeks prior to deciding to purchase my vehicle. He was extremely customer oriented with great professional ethnics. He escorted me through every step with patience and professionalism. Be honest I wasn't too happy with the managers as they were rude and didn't seem to have my best interests at hand. The managers spoke rudely to Amir right in front of me, which I know made both of us feel strange, but I decided to buy the vehicle due to Amir re-insuring me that he would do his best to make sure I reached my goals as far as financial terms and payments. And He did!!! Thanks Amir! More

On Friday July 13,2012 I had an appointment to trade in and purchase a new vehicle with Tropical Ford Motor company. Upon arrival I was introduced to a sales man named Kader Fall. I was interested in the n and purchase a new vehicle with Tropical Ford Motor company. Upon arrival I was introduced to a sales man named Kader Fall. I was interested in the new Ford Focus, but ended up not caring for that vehicle. Kader showed me a few other vehicles, but nothing was satisfying for me. The last vehicle Kader showed me was what I thought a 2009 Ford Freestyle because that's what he had told me. We test drove the car it seemed fine when he took it off the lot. I only drove the car 45mph. We returned to the dealer he said he didn't do the numbers and he would have another gentleman by the name of Carlos fill out the paper work. Carlos came to me and said they were going to take my trade in pay it off and I would drive off with the Ford Freestyle. He said I worked out the best deal and I signed off on the papers. When I left the dealer I drove my vehicle on the high way. The high way speed was min. 65 and as I was starting to increase my speed to 55 I started to notice that the vehicle was dragging when I step on the gas and the car started to shake. It continued to do this as I increased to 60. Another thing I noticed was when I back the car up the steering wheel feels hard when starting to turn the wheel it does not glide. It also makes a whistling noise when I turn the wheel as well. When I returned home I was looking over my paper work and I also notice the vehicle was a 2005 instead of a 2009. Immediately the next morning I called Mr. Fall on his cell phone and I didn't get an answer. I tried several times to get in touch with him on his phone left messages for him to call back and he never did. I then decided to call the store up and have them transfer me over to speak with him. The receptionist would place me on hold and then tell me he's busy with a client or in a meeting and he would call me back. She also asked me what was my calling in reference to and I had explained to her my situation. I continued to call Kader up to Monday, but was still getting no response so I ended being transferred to a man by the name of Raleigh Geddings. I explained to Raleigh I was not happy with my vehicle and I wanted to know how to go about getting my old vehicle back. He then laughed and very sarcastic with me and told me we don't do that and I needed to bring in my car to get serviced. I told him I didn't want to do that my schedule is tight and I couldn't bring it in. He kept persisting me to bring the car in on my next day off and I told him which might have been Wednesday. I also had told him I was going to end up making a car payment on my old car and would also be making a payment on the new car I purchased. He then replied in a VERY sarcastic voice saying I signed a contract and I could NOT get my old vehicle back and I was stuck with the one I have. I was charge yesterday July 17th for my old car and now I'm about to be charge for the new car I purchased. I feel I have been involved in a scam. They do not return my phone calls and continue to give me a run around. More

Tropical ford is running a bait and switch program. They bring you in by telling you that you'll get this wonderful APR, supposedly run your credit and tell you that you qualify for this great APR, have you bring you in by telling you that you'll get this wonderful APR, supposedly run your credit and tell you that you qualify for this great APR, have you sign the papers and take home the car, and then a week and a half later call and accuse you of not having given them their money because their financing didn't go through and suddenly you do not qualify for their wonderful APR. Do NOT shop at Tropical Ford if you want to keep the car you purchased and not spend weeks getting the run around. The manager is extremely rude, Jonathan is arrogant and a liar. More

Looking for customer service, great deals, friendly ppl. Fair and awsome service. Looking for parts for my truck they have what I needed. The parts ppl knew what I needed when I ask for my battery and alter Fair and awsome service. Looking for parts for my truck they have what I needed. The parts ppl knew what I needed when I ask for my battery and alternator. More

Because I received the very best assistance from the moment I stepped out of my car up to the moment I drove away in my brand new car. Excellent sales person, internet coordinator and finance specialis moment I stepped out of my car up to the moment I drove away in my brand new car. Excellent sales person, internet coordinator and finance specialist; all were very helpful, kind and co-operative. They really made my purchace exciting. More

Brought my car in to have a new key made - when I arrive back at work - realized that the old key had not been programed. Called Derick - he suggested I try a series of steps which did not work (this is the back at work - realized that the old key had not been programed. Called Derick - he suggested I try a series of steps which did not work (this is the worked that I paid Tropical Ford to complete). Had to take the car back to the dealership the next morning to reprogram the old key. I requested the labor charge be credited. First talked to Service Manager (who did not introduce himself or get out of his chair to address my concern) - he offered an oil change - asked to speak to his manager - escorted into Fix Base Ops Managers office (again did not introduce himself) - now offered a future credit - he commented that "I would most likely not come back for serice so go ahead and give me credit". I explained that when a customer has an issue, if it is handled correctly, that customer can become an advocate for that business - if not, they can write a review and tell all their friends as I am doing now. My question is - is $89 really worth an unhappy customer? This dealership has not gotten the message the customer experience is the new playing field - I explained that I had own only Ford brands since I was 17 and they just did not care. I will not be replacing my cars that have 90K and 130K miles on them at Tropical Ford - all for $89 issue. More

Loved the service, the deal, and the car. nothing to Loved the service, the deal, and the car. nothing to complain about. Amir Sahebi helped me out on everything I needed, great guy, very communicati Loved the service, the deal, and the car. nothing to complain about. Amir Sahebi helped me out on everything I needed, great guy, very communicative, friendly, Just outstanding. More

I was very pleased with this dealership. They were very polite and courteous. I had one issue that they resolved with no problem at all. Raliegh Geddings is a great GSM and very accomadating. Justin and I polite and courteous. I had one issue that they resolved with no problem at all. Raliegh Geddings is a great GSM and very accomadating. Justin and I got right to the point. I was in and out with my new 2013 MUSTANG GTTT!! More

Hector is always friendly and akwya explains everything that needs to be done also always answer the phone or return your call if is not available. that needs to be done also always answer the phone or return your call if is not available. More

Amir from Tropical Ford was very friendly and helpful with getting me threw the process of buying my Ford Explorer. He made the process as smooth as possible and I would recommend this dealership to fami with getting me threw the process of buying my Ford Explorer. He made the process as smooth as possible and I would recommend this dealership to family & friends because of Amir. More