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Tropical Chevrolet - Service Center

Miami Shores, FL

4.5
125 Reviews

125 Reviews of Tropical Chevrolet - Service Center

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March 18, 2024

My car was up for service and I took it to Tropical Chevrolet. I was lucky enough to get Maria Reyes as my service advisor she was agreeable and tentative to my needs. I will continue to use tropical C More

by Marvinthemartian19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2024 -

Tropical Chevrolet responded

We really appreciate your feedback, Marvin. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Sincerely, The Tropical Chevrolet Team, (305) 754-7551

March 18, 2024

Maria always makes sure my Tahoe 2021 has white glove treatment when I bring it in for maintenance. The crew welcomes me with open arms as a member of the Chevrolet family as soon as I pull up. Maria al More

by Sally M.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2024 -

Tropical Chevrolet responded

Thank you for the kind words, Sally. We're completely committed to providing top-quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Tropical Chevrolet, we value our customers and we look forward to seeing you down the road. Sincerely, The Tropical Chevrolet Team, (305) 754-7551

October 30, 2023

worst place ever. 3 weeks and problem still no resolve, brand new Silverado truck 1300 miles and still don't know the problem. no communication from them at all . More

by americali1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lixa Pino
Nov 01, 2023 -

Tropical Chevrolet responded

Thank you for alerting us of this issue as our top priority is delivering 100% customer satisfaction. We would really appreciate the chance to speak with you regarding this matter so we might work toward a resolution. Please contact us at your earliest convenience. Sincerely, The Tropical Chevrolet Team, (305) 754-7551

September 23, 2023

they won't do what they are paid to do, trust me, for ex, if you do an oil change they might only change the oil but no tire rotation or no new filter. Make sure you mark the tires before you go or stay awa More

by griffin-airbase.0g
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tropical Chevrolet
Sep 25, 2023 -

Tropical Chevrolet responded

Providing top-notch customer service is the goal we always strive for, and it appears that your experience does not reflect those standards. We would appreciate the opportunity to hear more about your experience and work with you toward a resolution. Please contact us at your earliest convenience. Sincerely, The Tropical Chevrolet Team, (305) 754-7551

June 26, 2023

I go to this dealership for maintenance for my vehicle. Maria always takes care of me. She is always happy to see me, even first thing in the morning at the dealer. More

by chrisgehlen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria in service
Jun 27, 2023 -

Tropical Chevrolet responded

Hi chrisgehlen, Thank you for your kind review. We are delighted to hear Maria took excellent care of you during your service visit. We are looking forward to seeing you soon. Have a great day. Sincerely, The Tropical Chevrolet Team, (305) 754-7551

May 11, 2022

Just had my Tahoe serviced at Tropical, Maria Reyes took such good care of me and my car, she had the patience of a saint dealing with my extended warranty company. Highly recommend Tropical Chevrolet, and More

by Stoli57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Reyes, Paul Celestin
May 13, 2022 -

Tropical Chevrolet responded

We cannot thank you enough for your wonderful review of Tropical Chevrolet and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, The Tropical Chevrolet Team, (305) 754-7551

January 07, 2022

Great service team got me in for service and out within good timing to be home to rest for work More

by Lcole0272
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tropical Chevrolet
Jan 10, 2022 -

Tropical Chevrolet responded

Lcole0272, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, The Tropical Chevrolet Team, (305) 754-7551

November 18, 2021

Every-time I come to have my vehicle Service everyone is so nice and friendly make you feel apart of the Chevy family 🥰🥰 More

by Shumaneat1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tropical Chevrolet
Nov 19, 2021 -

Tropical Chevrolet responded

Thank you for recognizing your experience at Tropical Chevrolet. We consider customers as part of our family, and as an extended part of our family, we want you to receive the kind of treatment each of us would want and expect. We look forward to working with you in the future and hope you keep us in mind the next time you are car shopping. Sincerely, The Tropical Chevrolet Team, (305) 754-7551

October 14, 2021

The best Service Advisor is South Florida = Maria Reyes. She is the only reason I bring my car for service and care to Tropical Chevrolet. More

by recruitwizhr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Reyes, Tropical Chevrolet
Oct 15, 2021 -

Tropical Chevrolet responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Tropical Chevrolet Team, (305) 754-7551

October 04, 2021

Excellent Service, fast, clean, no wasting no time, Great attention from Geovanny. And company. Thanks guys More

by human200170
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Geovanny , Tropical Chevrolet
Oct 06, 2021 -

Tropical Chevrolet responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, The Tropical Chevrolet Team, (305) 754-7551

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