Trophy Nissan - Service Center

danny has been my advisor for 6 years and always does a great job with my service needs. very honest and respectful!! he always tells me whats wrong with my vehicle and gives me a fair price. he also gives great job with my service needs. very honest and respectful!! he always tells me whats wrong with my vehicle and gives me a fair price. he also gives me a inspection report on my vehicle every time i come in for service. thanks for all the great years of service. More

Trophy Nissan did an amazing job to my car! I dropped my Trophy Nissan did an amazing job to my car! I dropped my vehicle off on a busy saturday where a Service advisor had come up to my door and greeted me Trophy Nissan did an amazing job to my car! I dropped my vehicle off on a busy saturday where a Service advisor had come up to my door and greeted me. He helped me with respect and in a timely manner. He took the time out of his way to go on a test drive with me to test for a little squeaking noise coming from the front of my car. After being dropped off by one of the nice and respectful courtesy car drivers, 4 hours went by and my car was ready! I was picked up within 30 minutes at my house by a courtesy car driver and was dropped off at trophy nissan to pick up my car. They fixed my vehicles problems and let me know a few other small issues wrong with my car that I have never seen. All in All I think that Trophy Nissan in mesquite TX did an amazing, and very quick job to my car and fixed it right! Thanks Trophy Nissan! Joe C. More

I had 2 issues with my vehicle, one with the MPG gauge inside and another with a rattleing noise. When trophy found out that the MPG gauge was defective (after I brought it in twice) they said there would inside and another with a rattleing noise. When trophy found out that the MPG gauge was defective (after I brought it in twice) they said there would replace it. So they ordered the part and gave me a rental- came back to the dealership the next day to pick up car and what do you now the service technician forgot to seat the entire plastic and glass for the odometer into place causing a 1/2 inch gap, so then I had to wait another 30 min for them to fix the problem, finally they fixed it and I went home. About 4000 miles after that incident I had a problem with rattling noises coming from inside the cabin, so I took it to Trophy and did a test drive w/ one of the tech's he said he thinks the sound is coming from the steering column/Pillar A. So I dropped it off and waited approx. 6hrs. Then they called back and told me to pick it up. I come back to the dealership sign some papers stating I don’t owe anything and Trophy says they need to order a part and it will come in next week, I say ok and before I get into my car I look down at the floor mat and find a screw and a clip and I figure the dam tech's forgot to put everything back together and then I look closer at the steering column and find a crack in the left side top bezel where the pieces are joined together. I go back in and see the manager and explain to him my problem, He comes outside and tells me the tech forgot to put the screws into place, and I show him the crack, we then find out not only is the steering column plastic cracked on one side due to over-tightening both sides are loose and the clips are broken. Manager apologizes and tells me he'll order a new top bezel for steering column and tells me he'll put it in next time I come in for the other part because they have to order the part. I say ok and I leave the dealership and drive 1/4 of a mile and find out the top plastic part of the odometer isn't seated right. I try to fix it myself thinking it was just some popped out clip to no avail, I bring it back to Trophy and talk to the manager about the new problem he come outside and brings my car directly to the service center and tells them to repair it and tells me it will be about 15 min. The tech then fixes the problem in a mediocre manner and leave the top part of the dash still not flush with vinyl and I tell the manager what I see and he ashure's me that he’s very sorry for the inconvenience and that he's "going to get onto that technician" and tells me he will fix the problem to satisfaction next time I come in for my repairs next week I agree and go home. I’m writing this complaint because of improperly trained carless service tech's and because of the amount of time I spent finding these problems out for myself, and the insane number of time's I have been to Nissan fixing problems for a new car that under 8,100 miles. Seriously this has got to be the worst Nissan dealership in the USA, I wouldn’t even trust these guys on an oil change because I'd be afraid one of their retarded techs would forget some crucial component... DO NOT Do BUSSINESS HERE!!! More