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Trophy Nissan - Service Center

Mesquite, TX

4.5
793 Reviews

793 Reviews of Trophy Nissan - Service Center

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February 21, 2025

Cheetos I am a first-time buyer in my experience with choking Nissan was wonderful More

by anthony.chambers.1972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember his name
Report | Print
Feb 24, 2025 -

Trophy Nissan responded

Thank you for your wonderful feedback! We’re thrilled to hear that your first-time buying experience with us was so positive. It's our goal to make every customer feel comfortable and supported throughout the process, and we’re glad we could do that for you. We hope you enjoy your new vehicle, and we look forward to serving you again in the future!

February 21, 2025

Great service but my tire could have been fixed a lot quicker not going to lie. I had to miss 2 days of work bc of it but it’s whatever. Hopefully next time it’ll be better More

by gabe verona
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ceaser
Report | Print
Feb 24, 2025 -

Trophy Nissan responded

Thank you for your feedback and for giving us a 5-star rating! We’re glad to hear you were satisfied with the service, though we’re sorry for the delay with your tire repair and the impact it had on your schedule. We appreciate your understanding and will work to improve our efficiency moving forward. We hope to provide you with an even better experience next time!

February 21, 2025

Very very very very very very very very very very very very very very Expensive More

by ajohnson7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Cardenas
Report | Print
Feb 24, 2025 -

Trophy Nissan responded

Thank you for your feedback! We understand that cost is an important factor, and we strive to provide the best value for our services. If you have any questions or would like to discuss pricing, feel free to reach out to us. We appreciate your business and look forward to assisting you again.

February 21, 2025

I've had issues in the past with the Service Center and I hoped things changed for the better, but unfortunately, not. More

by GCMalone
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael
Report | Print
Feb 24, 2025 -

Trophy Nissan responded

We’re sorry to hear that your recent experience didn’t meet your expectations, and we truly regret that things haven't improved as hoped. We want to make things right and address any issues you’ve encountered. Please reach out to our Service Director, Kevin Shutter, at 855-971-9379 so we can resolve this for you. Your feedback is important, and we appreciate the opportunity to improve.

February 21, 2025

Don’t own up to the warranty bad service n overall Nissans are the worst cars to buy More

by noemail_7566820
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Idk
Report | Print
Feb 24, 2025 -

Trophy Nissan responded

We’re sorry to hear about your negative experience, and we truly regret that you feel this way. We take your concerns seriously and would appreciate the opportunity to address them. Please reach out to our Service Director, Kevin Shutter, at 855-971-9379 so we can work toward a resolution. We value your feedback and hope to make things right for you.

February 21, 2025

The dealership was diligent about getting the repairs done, however several aspects did not appear to be handled correctly. The vehicle failed 38 days after having it in for approximately $2,000 worth of More

by ELLEN.HAIRSTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caesar (don’t remember last name)
Report | Print
Feb 24, 2025 -

Trophy Nissan responded

We’re truly sorry to hear about the difficulties you experienced with your vehicle and the inconvenience it caused. We understand how frustrating it must have been, especially after having the repairs done. We appreciate your feedback on the communication and efforts of your service advisor, but we want to ensure your concerns are fully addressed. Please reach out to our Service Director, Kevin Shutter, at 855-971-9379 so we can work together to resolve this matter. We value your business and want to make things right.

February 20, 2025

It was a great experience and they made it very easy for me to get me the help I needed. More

by JoselynS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antez
Report | Print
Feb 21, 2025 -

Trophy Nissan responded

Thank you for your feedback! We're so glad to hear that your experience was great and that we made it easy for you to get the help you needed. We appreciate your business and are always here if you need anything else!

February 20, 2025

They provide a terrible service. A few months ago, I took them to get an oil change, they also had to replace the air filter. I told them they forgot to do it and they still complain More

by MARICEL.JIMENEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cesar Chamorro CCHAMORRO@VTAIG.COM
Report | Print
Feb 24, 2025 -

Trophy Nissan responded

We're very sorry to hear about your repeated frustration with our service. It is unacceptable that your requests were not properly addressed and that you experienced the same issue more than once. We value your time and trust, and we want to make things right. Please reach out to our Service Director, Kevin Shutter, at 855-971-9379 so we can discuss your experience in more detail and work toward a resolution. We appreciate your feedback and the opportunity to improve.

February 19, 2025

I’ve been coming to Trophy Nissan for 24 years. Everytime I arrive it’s like being welcomed home. Trophy Nissan will have my business indefinitely. More

by ZBAND15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pansy freeman
Report | Print
Feb 20, 2025 -

Trophy Nissan responded

Thank you for your incredible loyalty over the past 24 years! We're honored to have earned your trust and are so glad to hear that each visit feels like coming home. We look forward to continuing to serve you and appreciate your ongoing support!

February 19, 2025

Great service, great customer service, they have good mechanics, the employees are wonderful & very helpful More

by KIMBERLY_CLAY198448
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin & Ceaser
Report | Print
Feb 20, 2025 -

Trophy Nissan responded

Thank you for your kind words! We’re thrilled to hear you had a positive experience with our service and team. Our staff works hard to provide the best care, and we appreciate you recognizing their efforts. We look forward to serving you again in the future!

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