Trophy Nissan - Service Center

I would not take my car anywhere else but trophy to be serice and trophy is the only place that I will buy my cars I love trophy and the friendly people that work there I have and I will recommend trophty serice and trophy is the only place that I will buy my cars I love trophy and the friendly people that work there I have and I will recommend trophty to my friend and family for buying and servicing their cars More

Jeff gave the best customer service I've experienced with Trophy Nissan. He was very helpful and friendly. I will definately recommend friends to Nissan because of his great interest to help his customers. M Trophy Nissan. He was very helpful and friendly. I will definately recommend friends to Nissan because of his great interest to help his customers. Mr. Wittman constantly kept me informed of what was going on with my vehicle and walked me through the process as much as he could. Thank you so much for training your people to be so helpful, I'm very appreciative! More

I have brought ny 2008 Nissan Alitma in for service twice and both times the service people talked down to me and they were never able to find the problem. The first time was due to me smeeling a warm coola and both times the service people talked down to me and they were never able to find the problem. The first time was due to me smeeling a warm coolant smell from the car especaily when the heater was on, a slip in the transmission and a popping sound the seemed to be coming from the muffler. The first time the "gentlemen" informed me that the reason I was smelling coolant is because I must have overfilled it, when I had never added any coolany to the care. He also told me that basically I must be unaware of how the Nissan transmissions work, and they could not duplicate the popping. The next service was my car would not start and again I mentioned the popping sound that is coming from the muffler. He said the fuel did not evaprtae and it was flooded for over 10 hours and that happens in the cold. I informed him the car is garage kept and stayed around 50 at night. He informed me that there was no way that my garage at home stayed around 50 degrees in the winter I must again be crazy because he seemed to know about my garage. I was required to pay for the tow on the unit to get it back when I still have the popping sound but the car does start now. I spoke with the night manager Kevin and he promised to get to the bottom of the popping noise I was hearing. He asked me to contact him the next day to make sure he had a rental car for me to use. When I contacted him the next day he asked me if I was sure I even spoke with him the night before about this. After he finally remembered our 45 min conversation from the night before he left me on hold for another 5 mins and in those 5 mins already forgot again why I was calling. I have choose to not have my car services by Trophy ever again and since my warranty is almost up I guess I will just have to deal with the popping noise. I have purchased 3 Nissan's from Trophy and while I still stand behind the cars I will not be buying my 4th Nissan from Trophy! More

Danny Slatinsky, my service rep, is always very cordial and helpful when I bring my car in for service. I actually waited for him to return from his vacation so he could assist me with my needs as I trust and helpful when I bring my car in for service. I actually waited for him to return from his vacation so he could assist me with my needs as I trust he will do the correct thing and seems to be very fair. More

NO:1.Service Advisor !!!!! Danny Slatinsky service my trucks since 1996.(15 years).He is the STAR of Service. Always 100% QUALITY,KNOWLEDGE,SKILLS,HELPFULL,HAPPY.I drive 20 miles one way to get the GREAT trucks since 1996.(15 years).He is the STAR of Service. Always 100% QUALITY,KNOWLEDGE,SKILLS,HELPFULL,HAPPY.I drive 20 miles one way to get the GREAT SERVICE from Danny.THANKS DANNY !!!! .Les Gorniak More

I gave the "quality of work" a "very bad" rating because everytime I bring my car in for a scheduled service I have to bring it back due to sloppy work from the mechanics. They also seem to be cutting corn everytime I bring my car in for a scheduled service I have to bring it back due to sloppy work from the mechanics. They also seem to be cutting corners by not topping off fluids or perfoming the multi-point inspections at each scheduled service. You are paying for a service and not receiving the full service for which you are paying. As an example, I have been going to trophy Nissan for a few years now and have yet to have my door hinges lubed which is part of the scheduled services. This situation is very frustrating because my service advisor is great, but the work is so sloppy it's disgusting. Also, the service department doesn't seem to be properly managed. I have addressed my concerns before and no one at the management level has ever apologized. Even as I waited for my car to be fixed from the mechanics sloppy work, no one ever apologized. More

My wife and I have purchased our last 8 cars from Trophy, since 1993. We have dealt with Danny Slatinsky on the service side for a number of years, and have built up a level of trust in him. At this point, I since 1993. We have dealt with Danny Slatinsky on the service side for a number of years, and have built up a level of trust in him. At this point, I still use Trophy for service even though we no longer reside in Mesquite, due primarily to Danny. And, I trust Trophy will properly service our cars. It has worked so far!! More

Pansy was a very pleasant and responsive Customer Service person. She helped me save money all she could. For ONCE, my car was actually ready about when it was promised with paperwork ready for me to che person. She helped me save money all she could. For ONCE, my car was actually ready about when it was promised with paperwork ready for me to check out when I got there. On the down side... The cost still seemed REALLY high when all the work was added together. You usually provide a wash and vacuum, but the vacuum was skipped this time. I was looking forward to seeing a clean, fresh interior and was disappointed. More

I have a busy schedule and do not live near the dealership, however I want to maintain my Maxima well. I choose to go to the dealership because I expect them to use the correct oil, parts, etc. dealership, however I want to maintain my Maxima well. I choose to go to the dealership because I expect them to use the correct oil, parts, etc., and I want a record of that. I came for a regular oil change. I passed by many, many places that could have changed my oil. I came without an appointment, but they took me right away and I was out the door quickly. Everyone is friendly and informative. I appreciate that the explaination is just that, information. They are not talking down to me, and I don't feel like they are trying to sell me something extra to make a bit more money. The price is fair, and the work is fast and efficent. Thank you, Florence Prince More

Danny is always helpful and really takes good care of my car. I appreciate the prompt service I am given, the manual that informs me when services are due. Danny has always explained what a service is and car. I appreciate the prompt service I am given, the manual that informs me when services are due. Danny has always explained what a service is and also told me that I could put off a service for a month or so if I need to. If you check my records you will find that Trophy has serviced my car since I bought it in 2006. More