Trophy Nissan - Service Center

Carl is a great Customer Service Rep. I will be back, no doubt. I have been to this dealership several times, and I have some general feedback. Most of the time, I get the distinct feeling that my issue doubt. I have been to this dealership several times, and I have some general feedback. Most of the time, I get the distinct feeling that my issue with the vehicle is not fully understood. By this I mean that dealership personnel don't take the time to make sure they listen to my issue. THe last couple of times I have visited, the dealership would have recieved more work (i.e. oil change) if they had listened more closely to what I said I wanted to have done. Further, notes regarding the service requested are often short and don't fully explain the problem. you have to balance speed, and customer service with taking time for good notes that the technicians will understand. More

I had bought my 2007 Nissan Xterra from another place, and there were some things that needed to be looked at. When I pulled up without an appointment on a Saturday morning I thought that I'd either not and there were some things that needed to be looked at. When I pulled up without an appointment on a Saturday morning I thought that I'd either not be seen that day or wait for hours. The person that helped was very friendly and helpful. Although he couldn't find a solution to all the issues at first glance, he assured me that he would have an answer very shortly. In the end my keyless entry was re-programmed, my tire pressure light reset, and my back windshield wiper inspected at no cost. I was told that if I wanted the rear wiper fixed the back part of the door would have to be removed to really see what had to be done but would cost a few hundred dollars just to do that not including the replacement of motor (for the wiper) if necessary. Although I was not prepared to do that at the time, I will be returning when I am ready to have it repaired. I was very happy with the work done to my vehicle and the professionalism of the staff, and I only had to wait about 30 minutes to get everything finished! More

I have given the ratings of all 3's (ok) because my overall experiences at Trophey Nissan is just been ok. 1) Overall work at Trophy Nissan was ok and continues to just be ok after each service visit. overall experiences at Trophey Nissan is just been ok. 1) Overall work at Trophy Nissan was ok and continues to just be ok after each service visit. 2) The service technican that I had was friendly and tried to help. Nothing is ever done correct or in a satisfactory manner the first time. More

I purchased my Nissan Altima several years ago at Trophy Nissan and had a very pleasant experience. As a single senior citizen, it has been the service that has made me a fan of the dealership. They alway Nissan and had a very pleasant experience. As a single senior citizen, it has been the service that has made me a fan of the dealership. They always provide me with transportation when needed. Once Danny refused to let me begin my vacation until the car had been repaired perfectly, and he always drives it himself to see if everything is as it should be. Very reassuring! He continues to advise me on needed maintenance and when I have limited funds, prioritizes for me. I feel taken care of by the best! More

The service was great as usual. Although it's quite far away from my home I prefer to visit here than other Nissan dealership. So far, employees are friendly and gave me honest answer. A service deliver f away from my home I prefer to visit here than other Nissan dealership. So far, employees are friendly and gave me honest answer. A service deliver faster enough and I cannot think of anything that can be improve at this moment. More

When i went to get my oil change i was under the impression that i could just drive in get the cheapest oil change possibler and drive out. well fate had a different plan for my visit. I was all rea impression that i could just drive in get the cheapest oil change possibler and drive out. well fate had a different plan for my visit. I was all ready skeptical about going to a money hungry car dealership, and haunted about the thought of having to write a huge check. After i was told that they could only put one type of expensive oil into my car and that it was $32 i was all ready depressed. then after they did their "extensive" 1,000,000 point inspection and told me the cost to fix innumerable small problems, i fell even further into my depression. i only gave in on one of the sales pitches, to get some hoses fixed because they were leaking fluid which had a negative effect on my A/C. i was willing to do anything to have a working A/C, well after i payed $200, i found out that those hoses didn't effect my A/C at all, and that my dad could have replaced them for $20. i was also under the impression that with said oil change they would also "change out all fluids". after a small bit of detective work,(my dad opening the hood and checking to see what was replaced), there was absolutely no difference in fluid change (except the oil). well over all i felt slightly scammed out of my money and really dont want to go back, but i need to go there for the sake of my car. even though its a Japanese car i still want it to last as long as possible. More

Bryan was really friendly and knowledgeable. He immediately explained to me the different services provided and was honest with his recommendations. He was not pushy and was able to answer all my immediately explained to me the different services provided and was honest with his recommendations. He was not pushy and was able to answer all my questions. I felt comfortable when I left and look forward to working with him in the future. More

The prices to service a car is high compared to what I can get outside the dealership. For example, I was able to put new brakes for one third the price. Oil change would take a long time. But now with th can get outside the dealership. For example, I was able to put new brakes for one third the price. Oil change would take a long time. But now with the express service, it has improved considerably. Now I try to change oil at the dealership. When I go in to service, I avoid a black lady. I forget her name. I try to find Jeff. He is awesome. More

Pansy Freeman has always provided me with excellent service. She definately is the reason why I continue to do busines with Trophy Nissan Dealership. THere has been several times I was concerned about service. She definately is the reason why I continue to do busines with Trophy Nissan Dealership. THere has been several times I was concerned about having my 2002 Altima serviced and Pansy was there to answer my questions at any time. I feel that she has the expertise about my vehicle and I don't feel that she has mislead me in any way. I feel very comfortable and confident working with Pansy. She's an excellent addition to the Trophy Nissan Family. Thanks you Trophenia Kineard More

My husband needed it car fixed first then we decided to bring my car as well. When I called to ask if we can have both of our cars fixed at the same time they said they could do it. When we got there, they bring my car as well. When I called to ask if we can have both of our cars fixed at the same time they said they could do it. When we got there, they did my oil change and did not do my husband car until 9am. The 9am was his original time and they told me if would not be a problem to pull his car in with mine. We were not happy that they lied to us. We had to end of leaving his car and come back later that day to come get it. I would had been happy if they would of told me the truth the first time instead of just telling us to both come in at the same time. More