Trophy Nissan - Service Center

We've bought several cars from Trophy, so having a history with them has been beneficial. Even though we had a problem, we communicated the problem with management and can to a solution that made eve history with them has been beneficial. Even though we had a problem, we communicated the problem with management and can to a solution that made everyone leave happy. Service writer Danny is professional and always eager to help. More

I bought my car in 2009 and I love the "fast" service I get with the service employees there. I always get a nice greeting as I walk through the doors as I wait for my car. And the employees are service I get with the service employees there. I always get a nice greeting as I walk through the doors as I wait for my car. And the employees are very nice. So they definitely deserve a 5 all the way! When I wait for my car to be done I they keep me updated on How long it's still going to take. Which is always a plus because sometimes just waiting there time flys a little bit slow. But with them I don't have to worry about it taking as long as other car dealerships do. Which is great on my behalf. More

I have not had a bad experience yet, everyone is courteous and have great customer service skills. Besides, where else can you get a free car wash just for a oil change ++ LOL. I am always given a t courteous and have great customer service skills. Besides, where else can you get a free car wash just for a oil change ++ LOL. I am always given a time frame for scheduled work and they meet or beat that time frame. Thanks. More

I purchased my vehicle from Trophy Nissan a little over a year ago. The staff has been extremely helpful during the maintenance of my vehicle. They have been diligently addressed questions and concerns as t year ago. The staff has been extremely helpful during the maintenance of my vehicle. They have been diligently addressed questions and concerns as they arise. They ensure that I understand what is required to keep my vehicle in good condition. More

David Shaddox was outstanding in assisting me in getting my car to the best person available to see that I was given the best service possible in the service department. Danny Slatinsky greeted me in a ver my car to the best person available to see that I was given the best service possible in the service department. Danny Slatinsky greeted me in a very professional manner and saw that all of my service needs were handled in a timely manner. More

The service is excellent. They find what is wrong, and contact right me away to let you know what it is and how much everything costs. They break down the pricing for you. They're very fast w/ oil changes contact right me away to let you know what it is and how much everything costs. They break down the pricing for you. They're very fast w/ oil changes and let me know if i'm needing to repair or replace anything soon before it gets worse. If I have to drop off and leave my vehicle they will take me where I need to be, whether it is work or home. More

The last two times I have been to Trophy Nissan for service the car wash machine either has been down because it was broken or the cash was closed for some other reason. When I do get my truck washed service the car wash machine either has been down because it was broken or the cash was closed for some other reason. When I do get my truck washed they dry it so carelessly that I have to go home and go over it again to make it look nice. I never had this issue at Grubbs Nissan. Also I rarely get discount coupons from Trophy Nissan although I've been there several times for service. I get more coupon offers from Grubb Nissan than I do Trophy. I guess that's because I bought my truck at Grubb's but I give Trophy 99% of my service. The rare times I do get a discount coupon from Trophy their prices (for oil changes in particular) are much higher than Grubb's discount coupon for oil changes. I know dealerships make a great deal of money from service repairs. I am disappointed that Nissan doesn't offer me more competitive discount coupons for service. If Grubb's wasn't so far away I take my truck their for all my service. More

Everytime I have gone into Trophy Nissan for service, they have been very attentive and nice. The details provided regarding the services that will be performed have been very detailed and any questions they have been very attentive and nice. The details provided regarding the services that will be performed have been very detailed and any questions that I had were answered without any hesitation. More

Danny, Has always been so helpful. He explains Danny, Has always been so helpful. He explains everything to me and when there is a long wait time he often checks up on me. I really appreciate Danny, Has always been so helpful. He explains everything to me and when there is a long wait time he often checks up on me. I really appreciate him! Trophy Nissan has a real excellent employee on their hands. If Danny leaves- they will never be able to replace him! More

I brought my car in to be service for a recall and to get some service done to the display screen,my car was there for almost 4 weeks,due to the fact waiting for a part to be shipped.I was told that it will some service done to the display screen,my car was there for almost 4 weeks,due to the fact waiting for a part to be shipped.I was told that it will take a least 5 to 7 days and oh my God it was at least 20 days.Everything was great the service was great but the communication with the parts was awful. More