Trophy Nissan - Service Center

My only complaint about this dealership is how obnoxious everyone is with the "did we do awesome?" questions. It makes customers feel very uncomfortable. Yes - I got the service I expected. I arrived on everyone is with the "did we do awesome?" questions. It makes customers feel very uncomfortable. Yes - I got the service I expected. I arrived on time, was greeted, the oil change took a reasonable amount of time, I paid, and left. That's what I expect. I shouldn't have to constantly tell everyone how awesome they are for doing what's expected. More

I brought my car into Trophy to have a transmission looked at, which was still under warranty. The service associate was Ceasar. While the car was there at Trophy, Cesar would call and keep me inform looked at, which was still under warranty. The service associate was Ceasar. While the car was there at Trophy, Cesar would call and keep me informed of any changes and delays while the car was there. I really appreciated that. More

We purchased a 2005 pathfinder from Trophy Nissan in 2006 with 12k miles on it. When it died at 70k miles they said my extended "Gold" service warranty had expired. We paid $800+ for repairs. Now it has died with 12k miles on it. When it died at 70k miles they said my extended "Gold" service warranty had expired. We paid $800+ for repairs. Now it has died again and we sent it to Trophy Nissan for repair. Just found out the warranty we purchased was actually good until 100,000 miles but now the truck has 100,500 miles on it. We would have brought the vehicle in much more often if we had known the warranty had not expired, as it was constantly breaking down. Fuel level sending units, fuel pump, IPCM fuel management, catalytic converters, radiator mixing with transmission cooler ruining transmission. All these things are common problems and even my $1700 "Gold" service wouldn't cover a penny of it. Nissan corporate will not return calls. The flawed design of this vehicle and its siblings are something to be avoided. The long list of repairs for this totals about $5000. Hopefully everyone involved with this dealership will stay there and not infect other dealerships or brands. If you do business with Trohpy Nissan after reading this you are a fool and their perfect customer. Tags to help: Trophy Nissan, Trophy Nissan Dealership, Trophy Nissan in Mesquite, Texas, Trophy Nissan scams, Trophy Nissan service, Trophy Nissan service issues, Trophy Nissan rip off, Trophy Nissan service department, Trophy Nissan service department issues, Trophy Nissan service department warranty, avoid Trophy Nissan service department Trophy Nissan service department failure More

I love the Express Services as our vehicle is only 17 mos. old. We have not had the need of extensive shop or auto body services, thanks to the excellent reputation and record of this vehicle. We feel v mos. old. We have not had the need of extensive shop or auto body services, thanks to the excellent reputation and record of this vehicle. We feel very comfortable knowing that when we do require more than Express Services, Trophy will be able to meet our needs. More

The reason why I am not rating high is due to poor managment not caring about the items being stolen from my truck while it was there for service. I had to call for four days in a row before a manager managment not caring about the items being stolen from my truck while it was there for service. I had to call for four days in a row before a manager called me back to hear the claim from me. He told me that he will investigate and call me back. To this day I have not heard back from him. It has now been over two months. The only reason I will use Trophy Nissan is because of my extended warranty by not having to pay a deductable. More

I arrived minutes before the express oil change was to close and service advisors were busy, but Danny make the time to help me out even though he was already helping another customer. And, Danny did it a close and service advisors were busy, but Danny make the time to help me out even though he was already helping another customer. And, Danny did it all with a smile on his face. Proof good customer service still exists. This is one of the reaons I keep coming back. More

You cant say anything bad about Trophy Nissan as a dealership.They treat people the right way.I would recommend this company to my friends and relative.They are very efficient,courteous and friendly.C dealership.They treat people the right way.I would recommend this company to my friends and relative.They are very efficient,courteous and friendly.Costumer service is outstanding and would get an A+. More

MY FIRST VEHICLE WAS PURCHASED AT TROPHY NISSAN, GREAT SALESMAN CARMELO, VERY HELPFUL AND POLITE. I TOOK MY CAR THERE FOR ALL THE SERVICE NEEDS. MY CURRENT VEHICLE WASNT PURCHASED THERE, BUT IT IS A NISSA SALESMAN CARMELO, VERY HELPFUL AND POLITE. I TOOK MY CAR THERE FOR ALL THE SERVICE NEEDS. MY CURRENT VEHICLE WASNT PURCHASED THERE, BUT IT IS A NISSAN, AND I CONTINUE TO SERVICE IT AT TROPHY NISSAN. GREAT CUSTOMER SERVICE, I LOVE THE SHUTTLE, VERY CONVENIENT WHEN YOU RATHER WAIT AT HOME. OVERALL GREAT PLACE, WOULD DEFINITELY RECOMMEND IT. More

We were in an emergency situation. My husband had a wreck and although we did not know it at the time was injured. One of the salesmen in the used car division stopped and stayed with us. I was follo wreck and although we did not know it at the time was injured. One of the salesmen in the used car division stopped and stayed with us. I was following him in my car. We drove to the collision center, and Jeff told us he would take care of everything including towing the car to the center. The wreck occurred across the street from the collision center. We left the keys and our phone number quickly so that I could get my husband to our doctor and subsequently to the emergency room. Jeff was anxious to get us away as quickly as possible and was efficient and thoughtful during this very stressful morning. The car was repaired (@ $7,700 damage) and is working beautifully so far. I have had the car back about 3 days. I cannot tell you how exceptional the service was. We are very appreciative of not only the repair of our car, but the consideration for our situation the Jeff and the receptionist showed to us. More

They were nice and their quality of work was good. I wish they would offer more specials on service, especially since I have been a customer for over five years. I would be more inclined to tell people about they would offer more specials on service, especially since I have been a customer for over five years. I would be more inclined to tell people about this dealership if they offered more discounts. Please fix the survey options for recommend. I would like to be given the option to say "less likely to recommend". More