Trophy Nissan - Service Center

I think this was the 5th or 6th time I've been in Trophy Nissan Service Center. One word normally describes their work and quality of customer service: exceptional. I could have gone to multiple Nissan deal Nissan Service Center. One word normally describes their work and quality of customer service: exceptional. I could have gone to multiple Nissan dealerships and I just can't afford to take the chance, I always will be a Trophy Nissan fan for the service. I have had both my front and rear brakes done by then. This last time, Nissan of Mckinney had a better deal by about $30-$40, but Trophy matched it. And then on top of that, offered me a ride home with only a 5 minute waiting period. Now, that's service. I have no negatives thus far with that service crew! Thanks again, Trophy Nissan. More

I want to take this opportunity for me and my wife to thank this dealership for all of their cooperation and smiling faces. It pleases me and my wife to feel we are important to the dealership no matter thank this dealership for all of their cooperation and smiling faces. It pleases me and my wife to feel we are important to the dealership no matter what our reason is for being there. Thank you. More

Danny is great. Very nice and will explain every thing to you so you can understand what needs to be done Thanks Danny for all your hard work you so you can understand what needs to be done Thanks Danny for all your hard work More

Marco was very friendly. He listened to my concern and addressed the concern with proper care. I left my car overnight and expressed that I needed it back by a specific time the following day. Marco mad addressed the concern with proper care. I left my car overnight and expressed that I needed it back by a specific time the following day. Marco made sure the problem was fixed and had my car finished before the time I had to have it back. More

Carl David, as always, provided me with the most exceptional service a customer could want. Whenever I go to Trophy Nissan, I know for a fact that Carl will exceed all my expectations. exceptional service a customer could want. Whenever I go to Trophy Nissan, I know for a fact that Carl will exceed all my expectations. More

He was great. He helped me with all of my conserns my car was well taken care of I will always take my car to trophy nissan was well taken care of I will always take my car to trophy nissan More

Based on my experience with other dealers, I expect to be greeted at my car when I drive up for service, but that was not done upon my arrival. Also, when I got an oil change previously I was informed of greeted at my car when I drive up for service, but that was not done upon my arrival. Also, when I got an oil change previously I was informed of areas of needed service, but was assured that I could wait until the next oil change to take care of these items. However, I did not expect to return to the dealership before my next oil change. With this in mind, I do not feel that these same items should be marked as "declined by customer" because I was there for another unexpected issue. I hope that this does not negatively reflect upon my warranty status, although I was assured by the person who returned my car to me that that would not be the case. I also had to wait more than "a few minutes" to receive my car after my car service was complete. Overall though, I was very satisfied with my service. More

I've always been treated with the most courtesy I've ever experienced by all persons I've dealt with personally or by phone. The repair and service experience at Trophy has been very professional and I have experienced by all persons I've dealt with personally or by phone. The repair and service experience at Trophy has been very professional and I have great confidence in their work. Any questions or problems have been handled promptly and again with courtesy. More

Trophy has always made me feel welcome every time I've visited. They respect my time and get me in and out as quickly as possible. My wife is on her second Murano that we've bought from Trophy. I plan visited. They respect my time and get me in and out as quickly as possible. My wife is on her second Murano that we've bought from Trophy. I plan to purchase my next Nissan from them. More

The service overall is good but I think your prices are a little too high for the service provided. Also I am extremely disappointed with your car wash service. After they finished servicing my car they di little too high for the service provided. Also I am extremely disappointed with your car wash service. After they finished servicing my car they didn't wash it. I asked the service advisor, Marco Hernandez had they washed it before I went to my vehicle and he indicated that they had. Well when I got to my vehicle they had NOT! I told Marco about it and he had them wash it, and it was such a poor and messy job I wish I had not mentioned it and just washed it myself. More