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Trophy Nissan - Service Center

Mesquite, TX

4.5
790 Reviews

790 Reviews of Trophy Nissan - Service Center

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February 26, 2025

Been going to this dealership for over 15 years that tells you how I feel. More

by HAROLDPDAVIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pansy, all of the people there
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Feb 27, 2025 -

Trophy Nissan responded

Thank you, Harold! We truly appreciate your loyalty over the years. It’s wonderful to know we’ve consistently met your expectations. We look forward to continuing to serve you for many more years to come!

February 26, 2025

Took my car for a engine replacement using Nissan’s warranty company Nesna under the Nissan 100,000 power train warranty and they denied my claim for lack of maintenance stating that I didn’t do the oi More

by 06PIANOWIZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Center
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Feb 27, 2025 -

Trophy Nissan responded

We understand how frustrating it can be when a warranty claim is denied, especially for such a significant repair. Warranty approvals are determined by the manufacturer and their guidelines, and maintenance history plays a crucial role in those decisions. While we are unable to override their decision, we’d be happy to review your situation further and explore any possible options. Please reach out to our General Manager, Jennifer Carroll, at 682-777-4196.

February 26, 2025

I waited for 3hr 30min for they to change the oil. the waiting is too much More

by ALINCYGONSALEZ
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't remember
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Feb 27, 2025 -

Trophy Nissan responded

We understand that your time is valuable, and we regret that your visit took longer than expected. Our team strives to provide efficient service while maintaining quality, and we appreciate your patience. We would like to learn more about your visit and address any concerns you may have. Please reach out to our Service Director, Kevin Shutter, at 855-971-9379 at your earliest convenience.

February 25, 2025

It is a great dealer and the service department is also great. Thank you for the service. More

by KerryR1991
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
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Feb 26, 2025 -

Trophy Nissan responded

Thank you for your wonderful feedback! We’re so glad to hear that you had a great experience with both our dealership and service department. Providing top-notch service is always our goal, and we appreciate your trust in us. We look forward to assisting you again in the future!

February 25, 2025

They’re amazing! I dropped off my car (without an appointment) and they had it ready within 24hrs! Awesome staff! Great service! Its been 3 weeks and no issues since. More

by anahiocura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Slatinsky
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Feb 26, 2025 -

Trophy Nissan responded

Thank you for your wonderful feedback! We're so glad to hear that we were able to accommodate you and get your car ready so quickly. It's great to know that everything has been running smoothly since. We appreciate your trust in us and look forward to serving you again in the future!

February 25, 2025

Trophy Nissan is the Best - it didnt take long for them to do the service i needed More

by ednapepito5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr Guillermo is doing a great job
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Feb 26, 2025 -

Trophy Nissan responded

Thank you for your great review! We’re thrilled to hear that your service was completed quickly and to your satisfaction. We truly appreciate your business and look forward to serving you again!

February 25, 2025

Not waiting too long and good service. Easy to make appointment. Tech. and officer there are frendlly More

by hung.vo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albiter
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Feb 26, 2025 -

Trophy Nissan responded

Thank you for your feedback! We're glad to hear that you had a positive experience with our service, and that the appointment process was easy and efficient. We take pride in providing friendly and helpful service, and we're happy to know you felt that during your visit. We look forward to assisting you again!

February 25, 2025

Friendly outgoing customer oriented attentive to details customer satisfaction driven best overall experience I have had More

by martini52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bret, Jennifer is amazing I want to be just like her when I grow up
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Feb 26, 2025 -

Trophy Nissan responded

Thank you for your wonderful review! We're so glad to hear that you had such a positive experience with us. Our team is committed to providing excellent service, and it's great to know that we were able to meet your expectations. We look forward to serving you again in the future!

February 25, 2025

They are always quick and attentive, ten out of ten service! Will keep coming back. More

by LIZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
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Feb 26, 2025 -

Trophy Nissan responded

Thank you for the amazing review! We're so glad to hear that you consistently receive quick and attentive service. We truly appreciate your loyalty and look forward to continuing to serve you in the future!

February 25, 2025

I had a great experience at Trophy Nissan service department. Thank you Trophy, I will return. More

by DABBOTT5287
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pansy Freeman
Report | Print
Feb 26, 2025 -

Trophy Nissan responded

Thank you for your kind words! We’re so glad to hear that you had a great experience at our service department. We truly appreciate your business and look forward to welcoming you back in the future!

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