Trophy Nissan - Service Center

I purchased my vehicle from Bankston Nissan in Irving July 2008 and had been getting my car serviced with them. Within the past year I came to realize that they were not telling me when things needed to July 2008 and had been getting my car serviced with them. Within the past year I came to realize that they were not telling me when things needed to be done to my car, review service performed or when there were recalls. I was putting off going to Trophy Nissan (even though it was closer to my home) because I did not have a good experience with the salesman when I was looking for cars the summer of 2008 and thought that service department would be the same. Since I was very unhappy with Bankston's service, I decided to try Trophy and very glad that I did. I get a detailed report of service done (hard copy and email), friendly employees and best of all I was in/out of there very quickly! I was usually at Bankston for minimally 1 hour and usually longer even though I had an appointment each time. Thank you. More

Bryan was wonderful to work with. He was very friendly and made sure I was comfortable during my wait. If I ever need service again I would definitely ask for him. He went the extra mile by asking if I ne and made sure I was comfortable during my wait. If I ever need service again I would definitely ask for him. He went the extra mile by asking if I needed a ride to work. This was very surprising and welcomed at the same time. Many thanks to Bryan and Trophy Nissan. More

My experience with Trophy Nissan (5+ years) has been pretty consistent. During the warranty period I always took my Quest(which has been an excellent car)to the dealer. The work they did then and have d pretty consistent. During the warranty period I always took my Quest(which has been an excellent car)to the dealer. The work they did then and have done since has almost always been well done. The only exception was when someone broke the driver's door window (and the power mechanism)during the night and I took the car to Trophy to be repaired. When I got the car back, the inside of the door was full of glass and the arm rest was loose. When I took it back, they put everything right with no charge. Since the end of the warranty period, I only take the car to Trophy Nissan when it needs a service that the dealer is much better qualified to perform. My experience has been that, if left with a free rein, the service department will pile on non-essential services and fees that can pad the bill by a good 40-50%. Even legitimate work is overpriced. Parts and mechanisms are replaced instead of repaired. Much of what is done appears calculated to extract the maximum payment possible from the client. In this, Trophy may not be much different than most dealers. Money, not service appears to be the bottom line in much of what goes on in this country these days. I only know that, in Brazil (where I lived for 24 years, until 5 years ago) I could get a transmission rebuilt in a comparable Brazilian car in a day and a half for $400-600, whereas here it would cost me around $3000. Trophy Nissan -- quality service, greedy price. More

Jeff has seen me many times because he is honest and trustworthy. In an industry that raises peoples concerns about dishonesty, he has proven many times he could be trusted to service my car. If he wa trustworthy. In an industry that raises peoples concerns about dishonesty, he has proven many times he could be trusted to service my car. If he wasn't, you would not see me again. I believe it would be in all's best interest if there were more people like Jeff in Service. More

I have always had good experiences with Trophy Nissan from buying vehicles to having service work performed. My service advisor Pansy Freeman always provides excellent service and goes above & beyond wh from buying vehicles to having service work performed. My service advisor Pansy Freeman always provides excellent service and goes above & beyond what I would expect in virtually every situation. I would recommend (and have recommended) Trophy Nissan to people wanting to buy a car or get a vehicle serviced. I was really pleased. More

my experience at this dealership has been nothing but pleasant so far. The customer service is excellent. They value your time and I really appreciate that. All questions are answered patiently on every pleasant so far. The customer service is excellent. They value your time and I really appreciate that. All questions are answered patiently on every visit and I will recommend this dealership to anyone! More

I took my Nissan Maxima to the dealership for an oil change this past Saturday. Even though they were really busy, they said they would get my car out as quickly as possible. I figured it would be a c change this past Saturday. Even though they were really busy, they said they would get my car out as quickly as possible. I figured it would be a couple of hours as there were lots of people at the dealership. Most were sitting around the TV reading and watching CNN. In about 20 minutes they called and advised that the oil change was completed, the tires were rotated and all the fuels were checked and topped off. I really appreciate the speed that they got me out and of course they did a great job to include wash my car at no cost. More

Brought my car in for 60,000 service. I wanted a full checkup to make sure that my Titan would continue to perform well. I also wanted the tires in the front put on the back and vice versa. I was worri checkup to make sure that my Titan would continue to perform well. I also wanted the tires in the front put on the back and vice versa. I was worried about the brakes as they were making a little noise. So after about 40 minutes the car was ready. The bill was reasonable for everything they did and I met with my service advisor who when over everything. Didn't need brakes as they just needed cleaning. Really happy about the service. More

Being a Trophy Nissan customer for many, many years, I didn't need to meet a service advisor, because we consider Danny Slatinsky as our number one advisor. We trust him and he always takes care of any pr didn't need to meet a service advisor, because we consider Danny Slatinsky as our number one advisor. We trust him and he always takes care of any problems we may have with our Nissans. We like that he has been with the dealership for many years, we can count on him being there. That means alot to us. Being a Trophy customer for many years the people who we rely on become like a family to us, and that includes Marco Piedra. We will always look for him to purchase a car and to send other customers to. He has the carisma customers look for, the knowledge, and above all patience. As we all know buying a car can be stressful. This makes our sixth, or seventh Nissan car we have purchased from this dealership, and if we need another one we will do it again with you. Jim Green is a character, he knows his business, we enjoy seeing him because we know were getting to the end. He's very friendly and makes you feel at ease, he's quick and explains everything we need to know about our financing. Overall we got excellent service and definitely will refer customers to Trophy Nissan. Thanks More

I have relied on dealership service for many years but nothing compares to Trophy Nissan. I had such a pleasant experience that I wanted to tell everyone. Cory took the time to explain my mileage interval nothing compares to Trophy Nissan. I had such a pleasant experience that I wanted to tell everyone. Cory took the time to explain my mileage intervals and what was the most important to keep up with regarding maintenance. I had absolutely no pressure to buy anything just the desire to explain what was needed and time to decide on my own. I came in for a simple oil change and was explained the needed extras at that time. I left without any additional maintenance but set an tenative appointment to return in 2 months. I recieved a call to confirm and decided to bring it in. I was told the exact same thing as the first time and had no pressure once again. Thanks again Trophy Nissan and Cory Harrelson, I will be back. More