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Trophy Nissan - Service Center

Mesquite, TX

4.5
825 Reviews

825 Reviews of Trophy Nissan - Service Center

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January 12, 2025

Not going back. Went in for an oil change and a headlight bulb replacement, they charged $131 to put in a headlight bulb which burned out a week later the service ad More

by LandGassociates
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Danny Slatinsky
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Jan 15, 2025 -

Trophy Nissan responded

We’re very sorry to hear about your recent experience and understand your frustration. It’s unacceptable that you were charged for the headlight bulb replacement and then had to deal with a burned-out bulb just a week later. We appreciate your loyalty to our dealership over the years and regret that we did not meet your expectations this time. To address your concerns directly, we encourage you to contact our Service Director, Kevin Shutter, at 855-971-9379. He will be happy to assist you in resolving this issue and discussing your experience further. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.

January 12, 2025

It took them a long time to make the diagnosis and it is hygiegic to charge for a single service of almost 8000 dollars, greater than the total value of the car. It's disappointing. More

by Luciano Valdez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mechanics.
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Jan 15, 2025 -

Trophy Nissan responded

We appreciate your feedback and are truly sorry to hear about your experience. It’s concerning to learn that the diagnosis took longer than expected and that the cost of the proposed service seemed excessive to you. We understand how disappointing this can be. Your experience does not reflect the level of service we strive to provide. We encourage you to reach out to our Service Director, Kevin Shutter, at 855-971-9379. He will be more than willing to discuss your concerns and work towards a satisfactory resolution. Thank you for bringing this to our attention, and we hope to have the opportunity to restore your confidence in our services.

January 11, 2025

Great great great great great great great great great great great great great good 15word minimum More

by DAVID-WOODS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Employees
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Jan 13, 2025 -

Trophy Nissan responded

Thank you for your enthusiastic feedback! We're so glad to hear you had such a positive experience. Your satisfaction means a lot to us, and we appreciate your kind words. We look forward to serving you again in the future!

January 11, 2025

Trophy Nissan Mesquite was excellent! Customer Service was great. I love this place. I felt comfortable. More

by MALONYTHOMPSON34
Recommend Dealer
Yes
Employees Worked With
Jonathon, Mac and Ivan
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Jan 13, 2025 -

Trophy Nissan responded

Thank you for your wonderful feedback! We're so glad to hear that you had an excellent experience at Trophy Nissan Mesquite and that our customer service made you feel comfortable. We truly appreciate your kind words and are excited to continue serving you in the future!

January 11, 2025

Well the service center got my car fixed really fast. And during a bad weather too. More

by Lunden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin
Report | Print
Jan 13, 2025 -

Trophy Nissan responded

Thank you for your great feedback! We're so glad to hear that our service center was able to get your car fixed quickly, even in challenging weather conditions. We truly appreciate your trust in us and look forward to assisting you again in the future!

January 11, 2025

My overall experience with Trophy Nissan has been superb and the customer service has always gone above and beyond. I would recommend this dealership to anyone looking for a car. More

by evalee69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antez Coleman
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Jan 14, 2025 -

Trophy Nissan responded

Thank you so much for your wonderful feedback! We are thrilled to hear that your overall experience has been superb and that our customer service team has consistently gone above and beyond for you. Your recommendation means the world to us, and we are grateful for your trust in our dealership. We strive to provide exceptional service and ensure that every customer leaves satisfied. If you have any questions or need assistance in the future, please don’t hesitate to reach out. Thank you for choosing Trophy Nissan, and we look forward to serving you again!

January 10, 2025

I enjoy coming because I am in and out with great service from Mr. Coleman. More

by CACASMERE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antes Coleman. There was another, I don’t remember his name.
Report | Print
Jan 13, 2025 -

Trophy Nissan responded

Thank you for your great feedback! We're so glad to hear that Mr. Coleman provides you with quick and excellent service. We truly appreciate your loyalty and look forward to continuing to serve you!

January 10, 2025

I brought my car in for an oil change and they did an excellent job. On driving out after the oil change I saw a great change in the movement of my car. More

by Chuk Eze
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Guillermo
Report | Print
Jan 13, 2025 -

Trophy Nissan responded

Thank you for your great feedback! We’re so glad to hear that you had an excellent experience with your oil change and noticed an improvement in your car's performance. We truly appreciate your trust in us and look forward to assisting you again in the future!

January 10, 2025

Danny always make the visit so smooth, thank you for all you do Danny, my husband and I appreciate you More

by BALLI1118
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny
Report | Print
Jan 13, 2025 -

Trophy Nissan responded

Thank you for your kind words! We're so glad to hear that Danny always makes your visits smooth and enjoyable. We truly appreciate your loyalty, and we'll be sure to pass along your gratitude to him. We're grateful for both you and your husband's trust, and we look forward to serving you again soon!

January 10, 2025

They are very kind an helpful. They do great work. They always treat me professional an I like that. More

by REBECCAAB1981
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny
Report | Print
Jan 13, 2025 -

Trophy Nissan responded

Thank you for your wonderful feedback! We're so glad to hear that you feel well-treated and appreciated. Our team is committed to providing professional and helpful service, and we’re thrilled to know that it makes a positive impact. We look forward to serving you again in the future!

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