Trophy Nissan - Service Center

Trophy Nissan responded

Thank you for your outstanding review highlighting Michael from our service department! We're thrilled to hear that Michael has provided such exceptional service that you would enthusiastically recommend him to others. Our team takes great pride in having dedicated professionals like Michael who genuinely care about helping customers and ensuring their vehicles are well-maintained. Your recommendation speaks volumes about Michael's commitment to delivering top-notch customer service. Thank you for taking the time to share your positive experience and recognize Michael's outstanding work. We appreciate customers like you who help us celebrate the exceptional team members who make a difference every day!

Trophy Nissan responded

We’re thrilled to hear about your excellent experience with our service team! It's great to know that we were able to quickly repair your seatbelt and address the latest Nissan recall—all in one visit. Providing prompt and thorough service is a top priority for us, and your feedback validates our commitment to taking care of our customers' needs efficiently. Thank you for trusting us with your vehicle, and we look forward to serving you again in the future!

Trophy Nissan responded

Thank you for your positive review! We’re delighted to hear that you had a great experience with our service team. It's important to us that our customers are well-informed about their vehicle's needs, and we’re glad you appreciated our transparent approach regarding urgent services. Your kind words about our customer service mean a lot to us, and we look forward to continuing to provide you with clean, reliable, and attentive service in the future. Thank you for choosing us!

Trophy Nissan responded

We sincerely apologize for the disappointing experience you had during your visit. It’s concerning to hear about the unfriendly service from our representative and the unprofessional behavior you witnessed. This is certainly not the standard we strive to uphold, and we appreciate your feedback. We’re glad to hear that you were satisfied with the service performed on your car, but we want to ensure that your overall experience is addressed. Please reach out to our Service Director, Kevin Shutter, at 855-971-9379. He will be able to discuss your concerns directly and work towards improving your experience with us. Thank you for bringing this to our attention, and we hope to have the opportunity to make it right for you in the future.

Trophy Nissan responded

Thank you so much for your fantastic review! We are thrilled to hear that you consider us the best dealership and that you’ll be continuing to visit us for your car services. Providing top-notch service and building lasting relationships with our customers is our top priority, and your positive feedback motivates us to keep up the great work. We look forward to serving you again in the future—thank you for being part of the Trophy Nissan family!

Trophy Nissan responded

Thank you for taking the time to leave us a review and for giving us the opportunity to correct the issues. If we may be of any further assistance, please feel free to reach out to our Service Director, Kevin Shutter, at 855-971-9379. Thank you.

Trophy Nissan responded

Thank you for your feedback. We apologize for the extended wait time for your oil change and for the oversight regarding the car wash voucher. Your time is valuable, and we strive to provide efficient service. We appreciate you bringing this to our attention. If you still need the voucher or have any further concerns, please don’t hesitate to reach out to us. We want to ensure that your next visit exceeds your expectations! Thank you for your understanding, and we hope to see you again soon.

Trophy Nissan responded

Thank you for your wonderful review! We're thrilled to hear that we always take good care of you and your vehicles. Your trust in us for your Nissan service means a lot, and we’re committed to providing the best possible care for our customers. We look forward to serving you again in the future! If you need anything, don’t hesitate to reach out.

Trophy Nissan responded

Thank you for your fantastic review! We’re thrilled to hear that Danny provided you with great service and that your car was returned in perfect condition. Our team is dedicated to delivering quick and high-quality service, and it's wonderful to know we met your expectations. We appreciate your feedback and look forward to serving you again in the future!

Trophy Nissan responded

Thank you for your glowing review! We’re thrilled to hear that you received excellent customer service and that the quality of our work met your expectations. Our team strives to provide top-notch service, and your kind words about our friendly staff are truly appreciated. Thank you for choosing us as your dealership. We look forward to continuing to serve you in the future!